Out of data

  • 2
  • Problem
  • Updated 3 years ago
  • Acknowledged
  • (Edited)
I appreciate the help from Diana, and Lyndsey...they have been awesome, but no matter what we do (yes we have turned off all notification on the devices, FB automatic video's are turned off, all updates are turned off, changed the password, we do not watch any video's until after midnight). I now have a monitor just to see what is going on...also, we do not upload any photo's until after midnight (if it will even work at times, we are photographers...so it is hard to run a business doing it this way). My contract is up and we are looking for another option. We have tried to do everything possible to fix this, I think it is time to wipe off our feet and go somewhere else! I know there has to be a problem with so many people complaining about usage going so fast...
Photo of Jerilyn Lee- Fendley

Jerilyn Lee- Fendley

  • 7 Posts
  • 1 Reply Like
  • frustrated

Posted 3 years ago

  • 2
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Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hello Jerilyn, I’m glad we were able to assist you with identifying your data consumption. We would hate to see you go. If I can be of any further assistance please don’t hesitate to send us an email to exedelistens@viasat.com with your account and contact info. I would be more than happy to provide any extra data information we see help to maximize your data. Thank you 
(Edited)
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Diana, Viasat Employee

  • 2215 Posts
  • 417 Reply Likes
 Hi Jerilyn, Thank you so much for the kind words. As Lindsey stated, we would hate to lose you. You are a valued customer of ViaSat. Please let us know what we can do to keep you in the ViaSat family!