I have not been able to use my sercive since I had it. Very dissappointed. Why would we be charge a healthy fee of 95.00 for service call?

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I have not been able to use my sercive since I had it. So we buy a new computer to see would that help. No change. I was told there is no customer service for the service we purchase every month. Very dissappoint in the service. Why would we be charge a healthy fee of 95.00 for a service call???
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Velma

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Posted 3 years ago

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david, Champion

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How long have you had Exede? It has never worked?
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Allan WELLS

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I questioned Exide as to why we have to pay for servicing their equipment, which is proprietary, built for and used exclusively for Exide. If modem goes down they want $185 for a new one so you just can't go down to Walmart and grab one off the shelf, t won't work. They will send service out which will cost you, If they have a modem, it will cost you. Last time it took three months before someone finally brought a modem, replaced the Eye, wiring etc
I threatened cancelling service, but they were the only service I can get out here. Still might cancel service if I find better plan with lower price but they have us retired, disabled, seniors by the nose. can barely afford service I do get and have to deal with slow speed til new billing cycle, Next time their equipment breaks down I will have to just cancel and have them retrieve their equip and do without this lifeline to outside world.
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Exede Lindsey

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Hi Allan, you correct, our modems are built exclusively for Exede and are not available in stores. To better answer your question each one of our customers receives a new modem at the time of install. The only reason you should be charged any equipment fees on top of a regular service call would be if the tech determined that the reason of the service call was direct damage to the equipment. Allen if you’re still experiencing any issues or would just like more info I would love to assist please send your email and contact information to to me at exedelistens@viasat.com and please reference this comment Thank you.  -Exede Lindsey
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Exede Lindsey

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Hello Velma, I apologize your experiencing connectivity issues. I would however like to look into this situation for you to see how I can help. Please send your information to exedelistens@viasat.com. I would love to get this fixed and get you back online.  Thank you for posting -Exede Lindsey
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Exede Lindsey

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Velma, thank you for posting and it was a pleasure to assist with your connectivity issues. Please don’t hesitate to contact me for any future issues. -Exede Lindsey :-) 
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Exede Beau

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Velma, I removed your post since it had your personal contact information in it. Glad to see we were able to get things resolved for you.

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