I have no service. My browser just shows: Welcome to Service Act.... What’s the problem???

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  • Updated 2 years ago
  • Acknowledged
I have no service.  What’s the problem???
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Robin Suggs

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Posted 2 years ago

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Old Labs (VS1-329-L12FZ)

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See yesterday's thread concerning this issue - you'll need to contact Exede to get it fixed or wait it out (it's not happening to everyone).

https://community.exede.com/exede/topics/internet-suddenly-disconnected-and-wanting-activation-code
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Diana, Viasat Employee

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Hi Robin,  We're sorry you received the Service Activation message.  As Old Labs mentioned, we did have an outage.  Is your service working now?  If not, please send an email to exedlistens@viasat.com. We'll check your account for any other issues. 
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Deathgod, Champion

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This usually happens during an outage or a maintenance for me. So, if it occurs late at night (early morning around 1am it is usually a maintenance).