I have no internet connection. what is going on????? It says connectivity has been dropped. I have no service, Why??

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  • Problem
  • Updated 4 months ago
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Very slow and or dropped completely.
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Patsy Shaeffer

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Posted 4 months ago

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fmj77

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Possible maintenance on your beam. It happens a lot late Sunday night/early Monday morning.
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GabeU, Champion

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If it's a one off, temporary thing it could also be due to weather at your gateway location.  
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Al Santayos

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Not sure how long you have had your service, but as Gabe said anything more than a light rain typically will cause outages.
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Nathan Hart

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Light rain doesn't cause outages. Generally it takes lightning or extremely thick clouds and rain to knock out service. You can check your signal strength with any browser pointed at 192.168.100.1.
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fmj77

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I typically only lose connection in very heavy rain or thunderstorms.
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ExSatUser

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All depends on location. If you are on the edge of a beam with a low SNR to begin with, you will lose connection easier.
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GabeU, Champion

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Yep.  Also, the further north your location, the more cloud cover and rain your signal has to go through due to the lower angle of the satellite.  
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Brad, Viasat Employee

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Are you back online now? If not call out team at 855-463-9333
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Jazzy

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My internet had been losing connection ever since Monday morning its still going on yesterday and right now. I wondering there is outage somewhere I can't even stay online.
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Steve Frederick-VS1/Beam314, Champion

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What is your RxSNR reading when you are connected?
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Jazzy

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It would go up and down to 1.4, 1..3, 1.6 DB is that normal or not.
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ExSatUser

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No that is way too low to maintain a constant connection.  Was there weather?  If not, something else is wrong.
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Jazzy

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The weather got very bad last week I always lose connection everyday.
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ExSatUser

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You need to check and report your RxSNR when you have good weather and report that here.
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Jazzy

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Here is the video

https://streamable.com/05vec

Hope this help
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Steve Frederick-VS1/Beam314, Champion

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Jazzy, your RxSNR is  way too low. You will need a service call most likely your dish needs repointing or your equipment is in failure. RxSNR should be at a minimum of 4.0, but the closer to 10.0 the better.
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Jazzy

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The serviceman is coming out tomorrow evening. I lost connection again today it not even raining outside just sunshine.
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ExSatUser

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I wonder if bad ground, a faulty connector, or a problem with the cable.
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Jazzy

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The transmitter had to be replaced with a new one everything running smoothly.
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ExSatUser

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You mean the tria on the dish?
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Jazzy

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Yes the tria in the dish.