I have never been more frustrated with an internet provider in my life. I called to cancel my Viasat account on October 19th after frustration from day 1 regarding my service. I was never able to stream or download shows to watch. I could not airprint unless every person in the house was off the wifi. My daughter's computer did not work correctly with the touch screen because of the lag in the wifi. I called several times and internet chatted and asked for someone to help me. I was told it was working as designed and they would not send anyone. I finally gave up and got new internet and cable. I called on 10/19/2019 to viasat and canceled the service. I was told to call a retention specialist, which I did. I was told the service was cancelled and that I would not be charged a early cancellation fee due to the service problem. I thought everything was handled and then I was billed the full amount again in November. I called in on a Saturday to check on the bill and spoke with Rochelle and was told it was cancelled and I would have to call Monday during business hours to check on the bill. Rochelle said my box for return went to the wrong address and she updated it as it was completely wrong. I called back later that week and was told that I never cancelled the account and would not only be charged for November, but December as well. Leo also called me a liar and said I would be charged the full early cancellation fee. I am beyond frustrated with your company and expect a full refund for everything charged after 10/19/2019 and I expect not to pay an early termination fee as promised.