Connection trouble

  • 5
  • Problem
  • Updated 4 years ago
  • In Progress
  • (Edited)
Archived and Closed

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I have had exede for 2 months and am ready to quit. It is frustrating to lose connection every evening and every time there is a hint of cloud or moisture in the air.
I have had HughesNet before this and even though they do not have a late night free zone, the service is superior. Superior tools for keeping track of usage, superior uptime, and bandwidth tokens that roll over each month for those times when you need a little extra, and they do not cost extra. I am really getting tired of paying a premium price for internet to get such substandard service.
At this point I want to cancel my account, and I really do not feel it is right to be charged an early termination fee, since if the service performed properly I wouldn't be feeling this way.
Photo of Loren Turner

Loren Turner

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Posted 5 years ago

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Photo of George Gainey

George Gainey

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It is possible to cancel without any early termination charges.  Just file a complaint with the BBB.

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