I have had Excede for almost a month and I have to unplug my router every single day, sometimes muliple times.

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  • Updated 4 months ago
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I have had Excede for almost a month and I have to unplug my router every single day, sometimes muliple times.  Why?  When it works, it is great internet. But I shouldn't have to reset it all the time to make it work.
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George Lewis

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  • very irritated!

Posted 4 months ago

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VeteranSatUser, Champion

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Type of router you are using?
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Andy Schack

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I think George is talking about the Spock modem/router. I am having to do this myself...got a customer who says he likes the service but having to reboot every day is getting real old, real fast. 
I've emailed about this but haven't heard anything back. 

Andy
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GabeU, Champion

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Spock modem/router?  What is the Spock modem/router?  Does it look like Spock's ears or something?  
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Andy Schack

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It's the VS2 modem. It's referred to as the Spock modem. Since I figured that this was the type of modem George had and since VetSat mentioned router, I was just attempting to clarify that it was all one in the same. 

When customers call the store, you often have to translate THEIR term for the actual term. 50% of folks refer to their internet simply as their wifi. It can get confusing at times, especially when we have 3 different types of modems floating around out there. 

Andy
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Matt B, Viasat Employee

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Ixnay on the ockspay.
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Andy Schack

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Fine but WHY.....it shows up in the 192.168.100.1 dashboard under hardware version...every customer with a Sp......oops, VS2 modem can clearly see this. 

Andy
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VeteranSatUser, Champion

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Could you put it on a timer to turn off once a day and hence reboot automatically?  Granted, not an ideal solution, but sometimes we as end users have to come up with creative solutions to solve our issues.
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Andy Schack

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Actually a wireless power switch would be the most useful because I have had mine crap out and need a reboot for no apparent reason, even in the middle of a clear day. 

Otherwise that would have been an excellent solution and I actually thought of installing a timer along with the install at first...when the problem tended happen overnight but now that it is an equal opportunity, timewise, issue...it would do little good. 

Andy
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VeteranSatUser, Champion

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I use wireless switches on some of my devices that need reboots at time. They work well!
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Michael McDowell

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What do you use and where do you get them?
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VeteranSatUser, Champion

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There are all kinds. Lowes sells them. Hone Depot. Amazon. Prices vary depending on how fancy you want to get. I personally just use these. Simple and do the job.

https://www.etekcity.com/product/100078

Amazon sells these.
(Edited)
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Andy Schack

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There are some available on Amazon that can work over 250ft away. 

One thing to keep in mind, since I can't imagine anyone needing THAT kind of range for their modem, make sure you buy one that has the 3-prong outlet since that is what your modem requires. 

Andy
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Andy Schack

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Just for clarification for anyone reading this who is having a similar issue: When this happens the lights on your modem may be pink/blue or blue...the common thread is that the wifi is dead in the water. NOTHING but rebooting it will allow it to recover. 

As long as this issue persist, I would STRONGLY suggest NOT depending on your internet connection to do ANYTHING important while you are on vacation. If you have NO other choice then VetSat's solution is probably the best choice....no doubt it's like picking out the healthiest horse at the glue factory but when you have no other options........

Andy
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Nathan Hart

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You can always reboot the modem from anywhere in the world remotely using the Viasat app
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VeteranSatUser, Champion

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What if the modem is offline though?
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Bob Lexus

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I have 5 of these IP plugs scattered around my property and find them very helpful.
Different models to pick from
https://www.ihomeaudio.com/iSP6X/

I have never used the feature that allows you set the time range you wish to have the device be on, but it is there.
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Michael McDowell

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Do you know of any similar devices that work with just local wifi connection?  Also Windows and Android support?
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DavidBrowserGuy, Browser Expert

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George,
Could you please send an email to browser@viasat.com with the phone number associated with the account so that we can look up your account info and take a deeper look at your service diagnostics.  Thanks!