I have Exede internet and voice. When I use the phone, the internet stops until I finish the call. Is this normal?

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  • Updated 3 years ago
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Tab Haney

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Posted 3 years ago

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Steve Frederick-VS1/Beam314, Champion

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This is not normal. I have never had any interruption in my internet while using my Exede voice connection. Are you sure that your Exede Voice adapter is connected properly, it must be the first device after the modem, before the wireless router or any computer.
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Tab Haney

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The adapter is connect to Exede's modem and then my router is connected to that in the LAN connection.

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Brad, Viasat Employee

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Hello Tab, 
Your phone should work with the internet without any interruption of service. Please send your information to exedelistens@viasat.com and we can see if we can pinpoint why this is happening.  
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Brian Shackelford

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If you are using a wireless device for internet access and a wireless phone and they both run on the same frequency that can cause this. It isnt often we find this but I have run across it enough it is one of the things I check when quirky stuff like this happens.
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Tab Haney

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I am using a cordless phone. I will check it out. Thank you!
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Tab Haney

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I just got back to my cabin this morning and swapped out phones and that fixed it! I don't know if I would have thought of that. Thank you so much.
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Diana, Viasat Employee

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Hi Tab Haney,  I am glad that corrected the problem and thank you for letting us know.  If you have any further issues, please send your account information to exedelistens@viasat.com. and we will look into it. Have a great time at the cabin!

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