I have changed my mind I no longer want internet service!

  • 1
  • Question
  • Updated 3 days ago
  • Answered
Photo of Roger Smith

Roger Smith

  • 0 Posts
  • 0 Reply Likes

Posted 2 months ago

  • 1
Photo of Oliver

Oliver

  • 212 Posts
  • 68 Reply Likes
You cant change your mind you signed a 2 year contract. However you can still turn off your internet. Follow the troubleshooting guide and unplug your modem, BUT don't plug it back in and your internet will stay off.
Photo of yourguytim

yourguytim

  • 139 Posts
  • 21 Reply Likes
Ouch
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 3919 Posts
  • 4006 Reply Likes
Photo of Stephen Rice

Stephen Rice, Champion

  • 2273 Posts
  • 1132 Reply Likes
Why do you no longer want internet service?  Is there something wrong with your Viasat service?
Photo of yourguytim

yourguytim

  • 139 Posts
  • 21 Reply Likes
What other reason would he no longer want it?
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 3919 Posts
  • 4006 Reply Likes
I dunno, maybe he's decided to save his money so he can take Ramen Noodle baths? As good a reason as any I guess...  
Photo of Stephen Rice

Stephen Rice, Champion

  • 2273 Posts
  • 1132 Reply Likes
There are lots of reasons. He could be unhappy with the service, maybe he is moving, or perhaps he decided to unplug. He might even need to cancel to save money.

I had Viasat/Exede service about five years ago and had to cancel for financial reasons. I crunched the numbers and it was cheaper for me to pay the cancellation fee and go with a less desirable ISP, so that's what I did. My reason for canceling had nothing to do with the quality of the service.

Fast forward to last year, I came back and I am a very happy customer.
(Edited)
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 3919 Posts
  • 4006 Reply Likes
He's changed his mind...

Or maybe he's looking to cancel his scheduled install thinking posting here will get it done - if so call either way. 
Photo of Cathy Warner

Cathy Warner

  • 0 Posts
  • 0 Reply Likes
They probably installed the router/modem in the basement and he can't get service to his devices. Like they did to me! $95.00 fee to relocate the router/modem even though you can't get service to your devices. Scammer installer!!!! Beware!!!! Ask questions!!! Sales rep out and out lied! I recorded our conversation so I am not worried about canceling. They are punishing me by slowing my data ha ha!!!!!!
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3590 Posts
  • 2097 Reply Likes
You could have bought a much better router for $95 and bypassed the built-in one. You would be much better off and had better wifi in your home.
(Edited)
Photo of GabeU

GabeU, Champion

  • 1027 Posts
  • 630 Reply Likes
It's your home, meaning it's your right to refuse having the modem installed in your basement.  That you did not do this at the time of installation is why you were charged to have them come out to reposition it.  
Photo of johnny c

johnny c

  • 320 Posts
  • 129 Reply Likes
Cathy you should have your modem next to your main computer so that you can use an Ethernet cable to connect it.  This should make the modem/router easy to access, for reboots, troubleshooting etc.

Then if your modem/router results in a poor home (LAN )wifi, then this can be improved 10 fold by installing a new router that will provide a strong signal to all of your devices.

The Visast Modem/router, has a rather weak signal for my home, i upgraded to a new linksys and was live streaming the weather from the first floor of my home, where prior to the new router, i got an unreliable signal.

Installing a new router, just follow the steps that come with the new router, anyone can do it in a matter of minutes.  The new hardware is really plug and play.

If your install makes the modem router not accessible(?), Viasat should fix this at no charge.
(Edited)