I HAVE AN OLDER HOUSE THAT HAS PLASTER WALLS (METAL MESH) AND MY CRAPPY MODEM WON'T EVEN REACH 2 ROOMS OVER

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IS THERE A BETTER MODEM AVAILABLE THAT THIS POOR ONE THAT COMES WHEN YOU GET INSTALLED? i CAN'T EVEN GET A DECENT SIGNAL LESS THAT 20 FEET AWAY FROM MY MODEM.
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Jim Rollins

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Posted 1 year ago

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Bev, Champion

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No, unfortunately those old walls are going to interfere with wifi signals. You may need either a range extender for each room or, hard wire with longer Ethernet cables where possible.

A stand alone router may help somewhat but, metal does interfere with wifi.

If you would like someone to check the health of your equipment, you can call 855-463-9333 or, email you account and contact information as well as a description of the problem to exedelistens@viasat.com.
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Jim Rollins

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i have ranger extender and it does not want to work with your router.
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Christine Conrad, Champion

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Jim, I would suggest either a Netgear or ASUS wireless router. Just plug it in to one of the Ethernet ports on your modem. 
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VeteranSatUser, Champion

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Like Christine said, ASUS or Netgear router, range extender, problem solved.
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Andy Schack

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That metal mesh can really impact a router's range.
As an installer, I run into a wide range of situations that I have to overcome. You NEVER, I repeat NEVER know what type of range you are going to get in a house until you test it. That's why I like that Network Multimeter app so much. It allows me to walk around the house while performing a live speed test.
I did an install yesterday and I took a range extender because the customer was sure I was going to need it. Installed the modem and Netgear router in the main house and then tested the signal in the metal building that was right beside the house. Normally when you enter a metal building the signal totally dies. Well, I walked all around it and the needle stayed on 7-8 mbps. No extender needed. You never know.

Andy