I have a recommendation for Excede to consider.

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  • Idea
  • Updated 3 years ago
  • Planned
I have a recommendation for Excede to consider. First let me say I've had Wildblue/Excede for over 9 years and overall am pretty pleased. For the past 3 years I've beem on the basic Recovery Act plan because it's all I can afford. I only get download speeds of 1 -1.3 mbps but still manage. BTW, when I read of you guys getting 18-19mbps, I'm really jealous (smile). Anyway back to my suggestion - I had to call Excede for the second time in 9 years a few days ago due to no service. After sitting on hold for nearly 30 minutes, I talked with a CSR, who was very nice, and was told there was an outage in my area. I wish Excede could put an "outage tab" on the dashboard. A simple check of the dashboard could let customers know there's an outage in their area and save time and grief. Thanks.
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Bill Starling

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Posted 3 years ago

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Diana, Viasat Employee

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Hi Bill. Thank you so much for your recommendation!  I will pass it along.     
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HMC1940

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@Bill think That is a good idea if they could put Exede outage tab on the dashboard.
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Steve Frederick, Champion

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One problem with that is that when Exede internet is down, there is no way to get to the dashboard unless you have a second ISP, or are fortunate enough to have cell phone coverage. For many of us, the reason we have Exede is because we don't have access to the internet without satellite.
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Bill Starling

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Thanks Steve, I do have cell coverage with a data plan so it would help in my case.