I have a friend at Exede HQ and his name is Beau

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A big thanks to Beau for helping me get my connection fixed.  Was a new customer have only been here a week and my speeds have been below avg from the beginning.  Have been playing email and phone tag with Beau for the last few days but finally was able to connect and we spent about an hour on the phone and now my speeds are lightning fast (lol ok maybe not quite that fast) but faster speeds than I have seen sense day one!!!   So a BIG THANKS to Beau for getting me fixed and keeping me from wanting to go back to HughesNet!!!  
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Knight Rider

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Posted 5 years ago

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Waterpixe70

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I am glad he helped you, I am still waiting. :(
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Knight Rider

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lol he will get to you I'm sure....there a busy team :)  just keep after them and they will get you fixed up :)
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Waterpixe70

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Okie dokie.
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Exede Beau

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Annalisa, have you emailed us? Do you remember what the subject of the email was, I'd like to locate it and take a look at it myself.
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Waterpixe70

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I dif but I don't remember if I put a title on it. It's about my 2-3 constant upload speed. I will email again.
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Exede Beau

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I found it Annalisa, sorry about that. We had a very busy weekend, but I will reach out today.
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Knight Rider

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See told you they would get to you :)
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Waterpixe70

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No worries Beau, I understand being crazy busy.
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Exede Beau

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Annalisa, glad I was able to catch you on the phone. Look forward to speaking with you tomorrow and getting everything fixed.
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Waterpixe70

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Tried calling you today, no answer and email sent back undeliverable. I had great speed yesterday after power cycling equipment but today I am under 3 download and under 1 for upload. We are moving very soon and Verizon DSL is available w/phone for more than $25.00 less a month and for the speed I consistently get from Exede. I should not have to power cycle my equipment every day and if I can get 20 mbps for a day, I don't understand why I can't better than 2.68 every day.
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Knight Rider

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If it was working why did you reboot the modem? Also the changes they make on the back side arent permanent fixes beau was up from with me about that but he told me not to restart the modem for that reason as it might revert the changes they made on the back side.
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Waterpixe70

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I rebooted it and then got the 20 mbps After I rebooted, not before. I think I said as much in my comment. So, why did I get better than expected speed on Wednesday After I powered cycled and under 3 the day after? And, why pay broad band price for DSL speed that is cheaper?
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Knight Rider

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Sorry I miss read your reply. As Exede continues to grow and get more customers they continually have to make tweaks on the back side to keep everything running smoothly.  Sadly from my conversations with Beau its not an automated process entirely there is some things that have to be tweaked manually.  Example: the issues I was having with slow speeds only fix was for Beau to talk to the techs and have them change the channel I was on and route me to a different gateway server that was less overloaded.  

Satellite is not for everyone and if you are moving to an area that has DSL that might be a better option though speeds are less then what most customers get from Exede on avg.  Difference being you will most likely not have a data cap like satellite does and the latency or lag on the line will be much less then satellite.  But again that is something you will have to research and find out before you move and switch.

If you are still having issues today like you said shoot them another email and copy the link for this post from above and add it to the email and hopefully one of them that's there today can get back with you.
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Exede Beau

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Annalisa, I didn't have any voicemails when I got in to work today. I was out of the office Thursday and Friday. The email address is exedelistens@viasat.com and working properly. Looking forward to hearing from you.
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Waterpixe70

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It never went to voice mail, just rang and rang. Anyway, my daughter is working from home today so I won't be able to trouble shoot at the moment. Are you in tomorrow or Monday?
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Exede Beau

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Annalisa, just double checked and my voicemail is working. It does ring quite a few times, but will go to voicemail. I am in both tomorrow and Monday.
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Waterpixe70

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Okie dokie, I call you tomorrow afternoon.
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Exede Beau

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Thanks Kevin! It was great speaking to you, glad everything is working out!
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Knight Rider

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If you ever decide to look up that game I'm on server 50 :) and thanks again...noticed too the attenuation on the line went down as well. Used to run between 7.5-9ish and now seen as low as 2 and high as like 5.5 so that's a plus too. Now of course as I type this the modem drops down to like .6 lol but thanks again for your help!!!
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Exede Beau

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I will check it out! Are you Knight Rider on there as well?
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Knight Rider

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That would be a good assumption :)
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Knight Rider

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So are you doing such a good job they have you running this solo :). Seen a ton of replies from you but not your 2 coconspirators ;) If so kudos man ;)
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Exede Beau

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We all do a little bit of everything, you'll see more of me some days than others. We also handle Facebook, Twitter, WildBlue World, and some third party sites. I just enjoy these forums so I tend to poke my head in regularly.
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Knight Rider

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Haha all good keep up the good work all!!

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