Need a wireless connection

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  • Problem
  • Updated 3 years ago
  • Acknowledged
  • (Edited)
I completely hate this company. I did not know they weren't wireless until after the install. I received a bill for 80$ and ive only had for a little over a week and haven't used it at all because i can only use my internet with a laptop or a desktop. I wanted to cancel but I was told I would have to pay an early termination fee as if I have 360$ to just throw in the trash! I will never recommend this company to anyone I'm extremely disappointed and upset because I've never had to deal with anything that was such a ripoff I'm also disappointed that directv would work with them because they are making them look bad !
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Diamond Wynn

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  • frustrated

Posted 3 years ago

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Dave Eicher

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And know you know why you research first.
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Tommy Fortune

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I'm so glad I ditched them. I'm using phones for my internet and couldn't be happier. I have 4 lines and as long as I don't go over 60 gigs a line per month I'm golden. Also since I've been with them over a year I get to take advantage of all the best deals. Best of all streaming doesn't count against me.
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Tommy Fortune

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I'm so glad I ditched them. I'm using phones for my internet and couldn't be happier. I have 4 lines and as long as I don't go over 60 gigs a line per month I'm golden. Also since I've been with them over a year I get to take advantage of all the best deals. Best of all streaming doesn't count against me.
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Diamond Wynn

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If I had known this was the type of business they ran I would have. My bill is 80$ when the Bill should be that including cable and it's not and I made sure my bill was ok and after agreeing to the contract things are terrible !
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Bev, Champion

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All you need is a wireless router, not expensive, easy to hook up and set a password on and, you'll have a wireless network in your home, like most of us do. It isn't Exede's fault that you didn't ask questions and research rather than assume you knew all about satellite internet. If you had DSL available, it would not be wireless without a wireless router either.
(Edited)
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Diamond Wynn

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I feel like it's false advertising when I'm asked what devices I have and I didn't mention a desktop or laptop and they didn't mention I would have to buy a router. I feel like something as big as that should have been mentioned before hand. So now I have to buy a router and rent equipment that doesn't make my internet wireless your saying do research but I'm sure you don't research every little thing you purchase.
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Bev, Champion

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Not every single thing but, if it's going to cost me more than 100 USD then yes, I'm going to research it and, if it's a service I intend to have for many years, then of course I research it, read reviews, find people that already have it to talk to, ask questions and, don't get it until I'm satisfied that I know what I will get, what it will cost me and, that it will meet or can be made to meet my needs.

I didn't just call up and say "Come install satellite internet at my house." I called and ask a lot of questions, got prices for everything, and got a link to a forum full of existing customers first. No satellite internet is not ideal for me, the small data allowance before my speed is slowed means I cannot do some of the things I would do if I had unlimited service or even a higher data cap but, my only alternative is 24kbps MAX speed dial up over static filled aluminum phone lines that are so old they won't even support caller ID.

Between HughesNet and Viasat, I find that Excede is the better option for me.

My bigger question is why would you assume Exede was wireless when no other ISP is wireless by default unless the specify that you get a wireless router or one is built into the modem?
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Deathgod, Champion

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Exede generally will run the Ethernet cable to a PC for you. But as mentioned above to get wireless option for your home you can use pretty much any Walmart router and connect it to your Exede modem. My first router I had for Wildblue was a simple $20 Walmart Special. I prefer using my laptop and there by needed wireless. Wasn't hard to hook the router up.
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Kentuckienne

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There is good news and bad news. The good news is you can easily connect an inexpensive wireless router to the satellite modem, and then connect your devices to that router. I recommend an Asus brand - check the reviews to see how the models - you don't need the highest end, but you want a fast one. I've had trouble with other brands of router, particularly Belkin, losing the connection to the satellite modem when that modem gets wonky. ASUS routers seem to just keep trying to reconnect until death. The bad news is that you want to be very careful about connecting your DirectTV receiver to the wireless. DirectTV wants you to set up an internet connection so you can have on demand viewing, play music, etc. BUT ALL THAT DATA COUNTS AGAINST YOUR USEAGE LIMIT. Unless you are on an unlimited plan, you will find that your data will be gone instantly. Some people connect the tv using a second wireless router that is plugged into a timer, so that it comes on only during the late night free zone (if you have that) to download. 
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Sandy MN

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I live in the country.  I went from dial-up, to a phone internet signal, Wild Blue, and have had Exede for many years. My question is, if you get internet from cable DSL or something else, does that include wi-fi?  I never had wi-fi before, but built a new computer about a month ago, and it's great to connect everything.  But somehow, I always felt it was my responsibility to make my gadgets hook up to whatever internet I was using.  Call Bernie.  He'll help ya out. We'll pay for it.
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Diamond Wynn

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I left time warner and yes the equipment was set up for Wi-Fi and I didn't have any issues I switched because they went up on my bill and I wasn't informed but now I feel as if I should have stayed and their customer service was a lot better
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Diamond Wynn

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Nothing is connected to a computer I don't have a desktop and I don't use my laptop because it's slow
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shirley

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David I agree with you. I had Time Warner when I lived in New York, excellent.  But then I moved to Alabama a small town no one has even heard of and like I said the choice was between Wildblue and Hughesnet.  My neighbor had Hughesnet and I used it once or twice or tried to use it on a clear sunny day. No luck.  I then found someone in town that had Wildblue and I called them and asked them numerous questions.  I liked some answers and others I did not.  I weighed my options and choice Wildblue-unlimited. At that time it was the same as I pay for 10gb now.  I disconnected from Wildblue because I moved briefly to the city. When I came back to the country (which I had no intentions of doing) I went back to Wildblue. Like I said only the rain, heavy rain, keeps me from using the service. But then my TV also goes out. So I then watch videos.


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shirley

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But I also have a very good rep. She told me about the rain and the dish sometimes getting out of focus as well as there could not be any interference in the direction the dish was in. Every question I had she answered correctly and things I did not know to ask she answered. When you cannot do the research it is hard to know what questions to ask the representative should have told her certain things even if she did not ask.  I am a customer service representative myself so I know there are some well versed customers and some that not so versed.  But I still tell them even answers to questions they don't think to ask. Everyone doesn't know how to research or have no means to do so.  The customer service agent should know what to tell customers even if they don't ask.


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Bev, Champion

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You are the exception. I've worked in sales (not for ViaSat) and was specifically told not to mention any negatives of the product and, to downplay them if a potential customer specifically asked about one of them.

If I, with that training, sold Exede, I would tell a customer of my experience seeing HIGHER than advertised speeds, still being able to stream video even after using all of my priority data on liberty pass, and staying connected on cloudy days without a single interruption. All of those have happened for me, I know it's not the norm, it isn't for me either but, I would omit that bit of information were I selling it under the training I had for sales.

I would tell them that it is metered but, with the info about still being able to stream on Liberty Pass, that would not sound bad at all to the new customer. I'd tell them a heavy storm could temporarily disable their connection but, again with them already knowing I stayed connected on cloudy days, they would assume only very severe weather would be a problem and, that only happens a few times a year.

No that isn't how I'd do it if it were 100% up to me but, an example of how some sales reps are trained, make the sale, get the signed contract by avoiding any negatives and focusing on rare, unusual positives that happen to a FEW customer.

Kudos for being a more honest than average rep and, not just going for the sale without telling them the negatives.
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Brad, Viasat Employee

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I have to agree with Steve, It's impossible or very hard to believe you'd be installed in a place that you're not able to put a router (outside of aesthetic reasons). I feel something's not fully adding up, but I have a bigger concern so I really hope to see an email from you Diamond.  
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Markgc, Champion

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People here would be in heaven if they could have cable internet but that said and done unless you want to burn $300 you had probably better stay with exede for your 2 year contract time.

Assuming you don't want to leave and burn $300 your  options are

1)  Plug you pc into the Exede modem with an ethernet cable

2)  Buy a cheap router with wireless capability and connect that to your Exede modem

3)  Upgrade you account to the WIFI option and Exede will provide you with their modem/router which has a wireless signal built into it and which will easilyconnect to your wireless pc.


Option 3 has an equipment rental charge but might be the best way for you to go with minimum setup procedures.
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CyberGhosT

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All their installs have a "equipment rental" fee, and they will charge you to maintain it after 90 days unless you opt in for coverage for an "additional fee"
Welcome to the world of Satellite Internet, assume the position lol.
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Brad, Viasat Employee

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The rental fee is standard with all ISPs when you use their modem. As of now there's no 3rd party option to purchase a modem that'll work with satellite internet. 
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angela brooks

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The Exede modems are built only for satellite purposes its custom for that. Therefore, if you want the connection to work properly just go ahead and get that modem when first getting the service. That way if there is a problem with that modem they can send a tech person out to the home to resolve the problem. That is what the Exede care program is for.
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Brad, Viasat Employee

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Diamond please send us an email to exedelistens@viasat.com and I can work with you on this directly. Most cases a wifi modem isn't the standard, although it's starting to be and we do that with select areas where speedboost is available but a router usually isn't part of your install. Do email me though I really want to look at this for you.
(Edited)
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Bev, Champion

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I can't believe there is not a few inches for a router somewhere within six feet of the modem. (yes you can buy a 6 ft long Ethernet cable to connect the two, if you need to. (actually longer cables are available but, I wouldn't recommend more than six feet from modem to router.)
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Brian Shackelford

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The actual acceptable distance for a properly manufactured Ethernet cable is 100 meters.  Within that distance you should not see any significant issues.  Outside of that, and well, let's just say that things will NOT work as intended.
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Bev, Champion

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Yes but, I can see no reason for the need for more than 6 ft from modem to router. Now before I got a wireless router, I had 30 ft cables from router to computers for my LAN but, those days are long gone. Now just a booster antenna in the back room to help that computer (el chepo glorified word processor with a very weak, 5.00 USB wifi card.)

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