Upset with Exede's billing

  • 2
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
I completely hate this company. I did not know they weren't wireless until after the install. I received a bill for 80$ and ive only had for a little over a week and haven't used it at all because i can only use my internet with a laptop or a desktop. I wanted to cancel but I was told I would have to pay an early termination fee as if I have 360$ to just throw in the trash! I will never recommend this company to anyone I'm extremely disappointed and upset because I've never had to deal with anything that was such a ripoff I'm also disappointed that directv would work with them because they are making them look bad !
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Diamond Wynn

  • 7 Posts
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  • frustrated

Posted 2 years ago

  • 2
Photo of Dave Eicher

Dave Eicher

  • 147 Posts
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And now you see why you should research first.
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Bev, Champion

  • 3063 Posts
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Again, get a wireless router, you need that for a wireless home network regardless of your ISP, dial up nor DSL is wireless either, unless you have a wireless router. Some companies offer modems with built in wireless routers but, you still have to have one to make the service wireless.
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Ebal Nolom

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Always a good idea to do your homework before signing a contract.  As Bev suggested, get a wireless router and you will be good to go.
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Diana, Viasat Employee

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Hi Diamond,  I'm sorry you feel that way about us.  Please send an email to exedelsitens@viasat.com or call Exede Customer Care at 855-463-9333.  We will be more that happy to work with you. A Bev stated in order to get more that one device to work at a time, you need to purchase a router.
We have some great tips. Check out these links;
 http://help.exede.net/articles/General/How-to-create-a-home-network-with-Exede-and-a-wireless-router  and 

http://help.exede.net/articles/General/Router-tips-What-s-the-difference-between-the-2-4-and-5-GHz-w...