I had a some what bad 1st day... Had me worried!

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  • Updated 6 months ago
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Hey its Sunday night. Ufc fight night. I've been on all evening. Very few if any buffering moments. I'm relieved. I was worried for sure. I tried 2 tv's and downloading some software. Oh and I'm not on Viasat2. Ill overlook the fact that I was sold on the new bird and the install guy assured me I was on it.
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Kevin

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Posted 7 months ago

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Kevin

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By the way I'm streaming this on PSVUE (Sony's version of streaming tv service).
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Stephen Rice, Champion

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I would email Viasatlistens@viasat.com to report that you didn't get installed on Viasat 2.
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Kevin

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Stephan Stephan Stephan... I may have mentioned it and Brad responded. Ill admit it. It does bother me to be misinformed on what I'm signing up for, and its wrong to do so. But I had in mind that if it works for me and I get some good speeds, I don't care which bird I fly on.
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Stephen Rice, Champion

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True. It's just a shame you were lied to.

Viasat 1 is a very capable satellite. I'm on it and am very happy. I have no plans to switch to the new bird. It's just messed up that you were lied to on several levels.
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Dina Hess

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Thank you for this thread. I am in exactly the same boat.  I called and asked for information, was told all about how fantastic Viasat 2 would be and that we'd never have issues with congestion in the forseeable future, that we'd absolutely get the advertised speeds, and specifically that the deprioritization after the soft cap would never actually be an issue for at least the first year and probably throughout the 2 year contract.  The install guy just left and I only found out as he was nearly done that he was installing Viasat 1.  I expressed dismay, he went and called back and forth, and finally told me that someone from corporate will call me back 'to figure out what went wrong' but Viasat 2 isn't available here or they wouldn't have installed Viasat 1.  What the what?  This is NOT what I was told when I agreed to the install. I would have liked to have thoroughly tested before he left but we have bad weather rolling in and he was in a hurry to get away, and he said he's just the installer and there's nothing he can do to solve it.  I am so frustrated at being misled and now locked into a 2 year contract with '25 Mbps' speeds that is only running at 1.5 Mbps *at installation*.  

This isn't what I was promised. AT ALL.
(Edited)
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WoodyStrokerCat .

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Viasat has moved their slow speeds for peak hours from 5pm until after 12am which my package says from 5pm to 10pm which is a lie. Also, I was told that I would still has DSL speeds. What is considered DSL speeds?
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Dina Hess

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I don't know.  But I do know that if 1.5 Mbps is considered acceptable right off the bat, I shudder to think what deprioritized speeds will be. The idea that we would have reliably great speeds was the #1 reason we signed up.  I feel completely bait-and-switched.
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J&J

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Dina Hess

You deserve some action on the speed part of your service and it can be improved.  Send an email to viasatlistens@viasat.com with an explanation of your situation and the paltry speeds you are experiencing.  Include your account number, contact information, and a link to this thread.  Copy & paste it into your email to the Social Media team at viasat.  Don't buy a stopwatch to measure how long it takes to get a response.  They will try to get back to you within 24 hrs, but sometimes it takes 2 days.
 
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Dina Hess

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Thanks, I will try that. Right now we're at 400 kbps.