I got a notice that I have exceded my usage. Have never done this before and am not using it anymore than normal. What's happening?

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Marcia Nida

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  • frustrated

Posted 2 years ago

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Bev, Champion

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Updates, someone hacked or you gave someone your router password and, they used your service to download something? More email attachments, more photos on some social site?

Lots of things that you might not notice can use data, the best thing to do is call 855-463-933 or email exedelistens@viasat.com and, someone can review your usage with you.
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Old Labs

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Go to https://myesvt.exede.net/ and login with your Exede credentials. That tool will provide some information and history regarding where your data may have gone to. You can also obtain that information by calling support or contacting exedelistens@viasat.com along with your account and contact information (don;t post it here since this is a public forum).

While you may not have changed your personal usage habits, web sites and automatic updates are constantly changing and many times using data on your behalf.

To get a handle on what's happening you really need to leverage your router's traffic monitoring features (if any) and/or install traffic monitoring applications on all of you connected devices and operating systems to independently verify that the Exede usage count is correct or not.

Your router's features may include simple usage counts and history as well as identify any devices using your connection.

A robust traffic monitoring application will provide even greater detail regarding both applications and sites that may be consuming too much data. Knowing that allows targeted actions that can cut down on unwanted data use.

Provide the community with some information regarding your router brand and model (if applicable) as well as what devices and operating systems you use and someone familiar with those might be able to make some recommendations. Naturally the cat's out of the bag now but taking steps now may prevent a future recurrence. 
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Nanette

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Can someone hack you if you are not using a wireless router?
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Bev, Champion

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Yes, though it is much more difficult to do and, in most cases a good AV and firewall will stop them provided you configured the firewall. Hackers usually know the default settings for popular firewalls and, how to circumvent them so, settings more secure than default do help protect you.
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Exede Lindsey

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Hello Marcia, 

A few data consumption categories that people are typically unaware of are: storage, media, updates, or communications. The number of wireless devices on your home network can also play a big role with data usage. Please send us your account and contact info to exedelistens@viasat.com so we can figure out where your data is going. Thank you 
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