Hi M Kelly, That sounds like a phishing email. Please send it to firstname.lastname@example.org with your account, contact information, and details of your issue. We will escalate it to our security team to investigate it. Thanks
I have gotten a few of those, knowing the information is inaccurate is a sure sign of a scam. Forward that email to the address Diana gave you above, it might help stop others form getting the same scam email.