I get a download speed of les than 1 Mbps

  • 1
  • Problem
  • Updated 10 months ago
  • Acknowledged
Help me this is the slowest internet I've seen
Photo of Faith Frizz

Faith Frizz

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  • frustrated

Posted 10 months ago

  • 1
Photo of Andy Schack

Andy Schack, Champion

  • 466 Posts
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Call 1-866-945-3258 for Exede customer care. They can pull SVT and see if there is a coax or aiming issue.
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Matt B, Viasat Employee

  • 700 Posts
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Andy's correct!

You can also email us at ExedeListens@viasat.com.
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VeteranSatUser, Champion

  • 2498 Posts
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Depending on the time of day and the utilization of the beam, that can happen.  Now if you are consistently seeing speeds that low, I would definitely contact customer care.