If you are using Internet Explorer (the little blue E) to access the internet, click on the options icon near the top right (a gear). From there, select internet options. Click the Delete button under Browsing History. Assure at least "form data" is checked. good idea to make sure "temporary files" is checked as well, if you don't clear these files regularly. The others will not effect this issue, but, you will probably want to make sure "cookies" is not checked.