- 94 Posts
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Posted 2 years ago
Bev, Champion
- 3287 Posts
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Brian, Champion
- 296 Posts
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When I evaluate Exede against the other options available to me (dial-up), it's excellent! A few months ago we had fiber installed at the street. Pulling it to my house was about $21K. Given that, satellite is excellent!
- 193 Posts
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Gwalk900, Champion
- 451 Posts
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"Or possibly should just refrain from cussing and crying about it? I am not understanding the point?"
Cussing and crying will provide evidence of frustration .... it just doesn't address the issue in the most efficient manner.
I believe that approach is everything.
Tier one support is a "filter" and it can be hard to go through the script driven lower tiers.
So what is the answer? This Community.
This Community is monitored by corporate level employees. Nothing like the attention and oversight provided by top level people to get to the heart of the matter.
To be effective it is incumbent upon the user to use a provide pertinent information and perhaps post documenting screenshots along with a description of the problem and the steps the user has employed thus far.
When the ask for a email, it means you have their attention ... use it to your best advantage.
Issues that require escalation to .... say Engineering require data for the Engineer to work with. As someone once said "without data, it's just another opinion".
Give'em something to work with besides "whine".
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Brian, Champion
- 296 Posts
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I tend to stop listening right after the cussing starts.
- 112 Posts
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If people here are free to cry about their experiences on Liberty Pass don't we that have good experiences on it also have the right to come here and express that? That is the point. Not everyone has the same experiences or expectations. I usually have very acceptable speeds on Liberty Pass and the very rare times where it's too slow for comfort I turn off the computer and go do something else.
I think the experiences are different for two primary reasons. Those of us who have lived on satellite Internet before and understand it's limitations are pretty satisfied even if we have used up our priority data. OTOH those that don't really understand the limitations and get satellite Internet when they are used to living in town and have cable or fiber Internet feel like the sky is falling on them.
The other reason is that some spot beams are more crowded than others and those that aren't loaded as much are afforded a more lively response when on Liberty pass as there aren't as many people competing for the bandwidth.
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Brian, Champion
- 296 Posts
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Brad, Viasat Employee
- 3520 Posts
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As this is a community forum there will be a lot of back and forth from customers/users so if that aspect proves frustrating you are more than welcome to email us at exedelistens@viasat.com and I or one of my teammates will be more than happy to assist you to the best of our abilities
Bev, Champion
- 3287 Posts
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xode0000, Champion
- 497 Posts
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Bev, Champion
- 3287 Posts
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It is about more than just Mbps, that's part of it but, your network setup and settings, your hardware and, your software also play a part.
Brad, Viasat Employee
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I never had to troubleshoot Xfinity or Verizon like the hours I spent doing all the annoying things Exede tell us to do. Glad you are happy Bev, but me, I am out!
Brad, Viasat Employee
- 3520 Posts
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Exede should not have been an option for you if you live in an area with Xfinity. Exede is largely a solution for rural areas where Cable is not available.
Brian, Champion
- 296 Posts
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- 542 Posts
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Bev, Champion
- 3287 Posts
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WildBlue was 17 GB Rolling data allotment, slow by Exede standards, but far better than dial up. Then came Exede, faster, stays connected better in storms, larger data allotment for the money.
Relative in town has Cable internet, pays 210/month, gets 300GB at a max of 3 Mbps then, slowed to dial up speed, or slower. I can buy more to maintain my speed if I wish, they cannot. They have the same AV I use and, have suffered 4 attacks this year, had their credit card info stolen online and, lost over 2 grand because of it - cable company got it's account records hacked.
I have had ONE virus attack and, my AV stopped that before I was affected, my credit card is secure with Viasat, my connection is far more secure than cable. So yes, I like Exede.
My price rarely increases and, in fact has decreased a couple of times over the years because I was able to change to a plan that offered more data for less, or the same as I was paying on the previous plan. Cable doesn't give you that - EVER.
IF Cable here were to allow a higher data allotment and, better speeds, sure I'd switch but, I would need 15 Mbps Max and 1000+ GB allotment to do it, otherwise, for their prices, I may as well keep Exede and DirecTV - cable would only pay to have for me if I could get it and, cancel DirecTV. That would mean using an average of 800 GB per month assuming no game updates so, would need 1000 or more to actually make it worth a cost of roughly 300/month (give that 300 GB is 80/month on cable in town now.)
Side note: Dial up is no longer available at my home, nor landline phone at all - wasn't worth maintaining the old wires for only 3 houses, so they cut us off entirely. (just as well, no one had a landline once cell phones could be had for 45.00/month and , a landline was 80/month.)
Brad, Viasat Employee
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Bev, Champion
- 3287 Posts
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You can bet cable companies won't admit they did that to you, and, won't even own up to a system glitch causing unexplained usage, or refund that usage. Exede has done both, admitted a problem, then refunded data to affected users.
If cable employees can access the modems, well that could be anyone. I don't know about anyone else but, I trust a company that also handles secure connections for governments, airlines and, new services over whomever Joe Blow a cable company might hire. Sure everyone that works for Viasat may not be screened THAT carefully but, I'd be willing to bet even the custodians are screened better than most cable company employees.
xode0000, Champion
- 497 Posts
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xode0000, Champion
- 497 Posts
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Had I conducted this test yesterday during the day it's likely I would have had better speeds but that test will have to wait until next month since this is the last day of my monthly cycle.
Regardless, not complaining since I only switched to Liberty because I wound up with a higher cap at a lower price (and wasn't losing much in the way of a usable free zone).
Browsing during Liberty pass for me is "acceptable" albeit somewhat sluggish. Email is functional through my desktop email client (I never use a browser client). Previously on the classic plan neither were functional on reaching DAP - but again DAP was always a rare occasion for me and on the 2-3 occasions it was forced for testing purposes. Browsing right now is somewhat reminiscent of the Wildblue experience ;)
If I were new to satellite internet and a novice, I too would probably be "fussing" and "cussing" but learned how to manage my data a long time ago. In the meantime, this plan will tide me over until new plans on ViaSat-2 become available.
And if you've got other viable land-based alternatives to satellite internet, why on earth would you consider satellite unless gullible?
xode0000, Champion
- 497 Posts
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However, if I needed to do a large update, that could take long enough that the update process would choose to make an issue out of it, the fault being in the update process but that is unfortunately how programs are becoming these days. What would be good is when ViaSat2 comes online, that a little bit of that extra bandwidth is kept ready for Liberty Pass use, so that Liberty Pass performance would improve beyond what you have experienced here.
Brian, Champion
- 296 Posts
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- 193 Posts
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xode0000, Champion
- 497 Posts
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The reason why I might be considered gullible is because where I live it is either SAT or nothing.That is the whole point here. You can at least connect to the internet whereas otherwise you couldn't. You simply have to treat your data like a commodity and make sure it is used only for the things that really matter to you. Regarding speed, I have found that being disciplined with data reduces my need for speed, or, stated differently, I get the same stuff done just as fast but with less speed.
For example, I have never found the need to stream video. For the rather rare instances where I would want to watch a video. I would want to keep it as well and I simply download it before watching it. Almost all of the time, I will want to read an article instead of watch a video. I get much more information that way and the article text uses a small fraction of the data that a video would.
- 193 Posts
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xode0000, Champion
- 497 Posts
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Personally, my experience has been that it is dangerous for anyone to believe anything that is told to them, unless they also have what is being told to them in writing as well. Further, my experience has been that a good measure of the integrity of whoever you are dealing with is how easily they make written commitments on their part available to you.
Brad, Viasat Employee
- 3525 Posts
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Keep in mind that if the Liberty Pass speeds are frustrating you have the ability to buy more data and get back to priority speeds and if you find yourself in Liberty Pass often you can always change your plan at any time without affecting your agreement.
More information about the Liberty Plans, Liberty Pass and ultimate expectations are available here: http://www.exede.com/liberty/
- 7 Posts
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"Keep in mind that if the Liberty Pass speeds are frustrating you have the ability to buy more data and get back to priority speeds and if you find yourself in Liberty Pass often you can always change your plan at any time without affecting your agreement. "