I dont understand what all the crying and fuss is about data I have been on Liberty pass the better part of this month and my download speed has been 8 to 9 mbs upload I dont look at. Liberty pass is the best thing since butter bread
Posted 2 years ago
Bev, Champion
Brian, Champion
So are we implying that people are not experiencing problems? Or possibly should just refrain from cussing and crying about it? I am not understanding the point?
Gwalk900, Champion
"Or possibly should just refrain from cussing and crying about it? I am not understanding the point?"
Cussing and crying will provide evidence of frustration .... it just doesn't address the issue in the most efficient manner.
I believe that approach is everything.
Tier one support is a "filter" and it can be hard to go through the script driven lower tiers.
So what is the answer? This Community.
This Community is monitored by corporate level employees. Nothing like the attention and oversight provided by top level people to get to the heart of the matter.
To be effective it is incumbent upon the user to use a provide pertinent information and perhaps post documenting screenshots along with a description of the problem and the steps the user has employed thus far.
When the ask for a email, it means you have their attention ... use it to your best advantage.
Issues that require escalation to .... say Engineering require data for the Engineer to work with. As someone once said "without data, it's just another opinion".
Give'em something to work with besides "whine".
So complaining is reasonable,I understand. Cussing crying ,and whining is not ok,I get it.
(Edited)
Brian, Champion
Yup-that's my point as well.
I tend to stop listening right after the cussing starts.
I tend to stop listening right after the cussing starts.
So are we implying that people are not experiencing problems? Or
possibly should just refrain from cussing and crying about it? I am not
understanding the point?
If people here are free to cry about their experiences on Liberty Pass don't we that have good experiences on it also have the right to come here and express that? That is the point. Not everyone has the same experiences or expectations. I usually have very acceptable speeds on Liberty Pass and the very rare times where it's too slow for comfort I turn off the computer and go do something else.
I think the experiences are different for two primary reasons. Those of us who have lived on satellite Internet before and understand it's limitations are pretty satisfied even if we have used up our priority data. OTOH those that don't really understand the limitations and get satellite Internet when they are used to living in town and have cable or fiber Internet feel like the sky is falling on them.
The other reason is that some spot beams are more crowded than others and those that aren't loaded as much are afforded a more lively response when on Liberty pass as there aren't as many people competing for the bandwidth.
If people here are free to cry about their experiences on Liberty Pass don't we that have good experiences on it also have the right to come here and express that? That is the point. Not everyone has the same experiences or expectations. I usually have very acceptable speeds on Liberty Pass and the very rare times where it's too slow for comfort I turn off the computer and go do something else.
I think the experiences are different for two primary reasons. Those of us who have lived on satellite Internet before and understand it's limitations are pretty satisfied even if we have used up our priority data. OTOH those that don't really understand the limitations and get satellite Internet when they are used to living in town and have cable or fiber Internet feel like the sky is falling on them.
The other reason is that some spot beams are more crowded than others and those that aren't loaded as much are afforded a more lively response when on Liberty pass as there aren't as many people competing for the bandwidth.
What is really going on is quite simple. Some beams are more congested than others. Just because your speed is good, it does not mean that everyone's is. My download speeds are above 25Mb most of the time (boost25 modem) and it makes me grateful for it. Just look at it this way, if all beams have the same max data capability and it can accommodate X modems running full data rate, what happens when you have 2X modems?... The data rate decreases for each modem. How much decrease depends on the data downloaded(timing, count etc).
Brian, Champion
So people should not complain. I get it
Brad, Viasat Employee
You can complain. The forum is here to help fix problems so if you have a question about anything ask away! Myself and the other moderators on here are paid to answer questions and just like almost anything a lot of times it's not WHAT you're asking, it's HOW you ask it that may get you a better interaction.
As this is a community forum there will be a lot of back and forth from customers/users so if that aspect proves frustrating you are more than welcome to email us at exedelistens@viasat.com and I or one of my teammates will be more than happy to assist you to the best of our abilities
As this is a community forum there will be a lot of back and forth from customers/users so if that aspect proves frustrating you are more than welcome to email us at exedelistens@viasat.com and I or one of my teammates will be more than happy to assist you to the best of our abilities
Bev, Champion
When you start wasting an hour of your time just trying to watch a 20 minute youtube video, that's the day you'll understand.
xode0000, Champion
And if there are Exede customers who have no problem watching a youtube video? Are you willing to consider the possibility that the problems you are having are due to how your own network is setup?
Bev, Champion
I have no problem watching YouTube, Netflix, Roku, HBO Online, embedded videos wherever, live streams from IHeart, various gamers that stream while playing, streaming while I play a game, etc...
It is about more than just Mbps, that's part of it but, your network setup and settings, your hardware and, your software also play a part.
It is about more than just Mbps, that's part of it but, your network setup and settings, your hardware and, your software also play a part.
Brad, Viasat Employee
Are you trying to watch in peak hours (5pm-12am) while on Liberty Pass? If so, streaming is going to be ULTRA limited and difficult. You can always add more priority data to get out of Liberty Pass.
Here's my solution to my data disappearing while I am not home and one or two updates to my iPhone wiping out any other data I did have, I called Comcast to get Xfinity and canceled Exede. No stupid watch what's on my phone or if something is running in the background of an app.
I never had to troubleshoot Xfinity or Verizon like the hours I spent doing all the annoying things Exede tell us to do. Glad you are happy Bev, but me, I am out!
I never had to troubleshoot Xfinity or Verizon like the hours I spent doing all the annoying things Exede tell us to do. Glad you are happy Bev, but me, I am out!
Brad, Viasat Employee
Hi Roberta,
Exede should not have been an option for you if you live in an area with Xfinity. Exede is largely a solution for rural areas where Cable is not available.
Exede should not have been an option for you if you live in an area with Xfinity. Exede is largely a solution for rural areas where Cable is not available.
Brian, Champion
Pleased you have options. And thank you for continuing to participate in the forum. I appreciate your contribution.
Roberta - You obviously didn't do your homework if you got satellite internet when cable was available. This leads me to believe you probably would never educate yourself on how to control your data use and live within the constraints of satellite internet. You are typical of most of the whiners on the forum. You can only blame yourself.
Bev, Champion
Before Exede, I had WildBlue, before that dial up on aluminum phone lines. That was 24Kbps on a good day, it rained, water got in the connectors on the box, stopped or slowed it even more, 3-4 times a year, connectors corroded, no phone or internet at all for weeks until the phone company finally came to fix it.
WildBlue was 17 GB Rolling data allotment, slow by Exede standards, but far better than dial up. Then came Exede, faster, stays connected better in storms, larger data allotment for the money.
Relative in town has Cable internet, pays 210/month, gets 300GB at a max of 3 Mbps then, slowed to dial up speed, or slower. I can buy more to maintain my speed if I wish, they cannot. They have the same AV I use and, have suffered 4 attacks this year, had their credit card info stolen online and, lost over 2 grand because of it - cable company got it's account records hacked.
I have had ONE virus attack and, my AV stopped that before I was affected, my credit card is secure with Viasat, my connection is far more secure than cable. So yes, I like Exede.
My price rarely increases and, in fact has decreased a couple of times over the years because I was able to change to a plan that offered more data for less, or the same as I was paying on the previous plan. Cable doesn't give you that - EVER.
IF Cable here were to allow a higher data allotment and, better speeds, sure I'd switch but, I would need 15 Mbps Max and 1000+ GB allotment to do it, otherwise, for their prices, I may as well keep Exede and DirecTV - cable would only pay to have for me if I could get it and, cancel DirecTV. That would mean using an average of 800 GB per month assuming no game updates so, would need 1000 or more to actually make it worth a cost of roughly 300/month (give that 300 GB is 80/month on cable in town now.)
Side note: Dial up is no longer available at my home, nor landline phone at all - wasn't worth maintaining the old wires for only 3 houses, so they cut us off entirely. (just as well, no one had a landline once cell phones could be had for 45.00/month and , a landline was 80/month.)
WildBlue was 17 GB Rolling data allotment, slow by Exede standards, but far better than dial up. Then came Exede, faster, stays connected better in storms, larger data allotment for the money.
Relative in town has Cable internet, pays 210/month, gets 300GB at a max of 3 Mbps then, slowed to dial up speed, or slower. I can buy more to maintain my speed if I wish, they cannot. They have the same AV I use and, have suffered 4 attacks this year, had their credit card info stolen online and, lost over 2 grand because of it - cable company got it's account records hacked.
I have had ONE virus attack and, my AV stopped that before I was affected, my credit card is secure with Viasat, my connection is far more secure than cable. So yes, I like Exede.
My price rarely increases and, in fact has decreased a couple of times over the years because I was able to change to a plan that offered more data for less, or the same as I was paying on the previous plan. Cable doesn't give you that - EVER.
IF Cable here were to allow a higher data allotment and, better speeds, sure I'd switch but, I would need 15 Mbps Max and 1000+ GB allotment to do it, otherwise, for their prices, I may as well keep Exede and DirecTV - cable would only pay to have for me if I could get it and, cancel DirecTV. That would mean using an average of 800 GB per month assuming no game updates so, would need 1000 or more to actually make it worth a cost of roughly 300/month (give that 300 GB is 80/month on cable in town now.)
Side note: Dial up is no longer available at my home, nor landline phone at all - wasn't worth maintaining the old wires for only 3 houses, so they cut us off entirely. (just as well, no one had a landline once cell phones could be had for 45.00/month and , a landline was 80/month.)
Brad, Viasat Employee
That is one of our perks: We haven't changed the price in 3 years! Cable on the other hand is just something that is very well hated by customers for routine price increases (with cord-cutting getting more popular for that very reason, they are finding ways to recoup). As far as security...cable providers have been using customer modems as hotspots
(Edited)
Bev, Champion
Lovely, so usage would show on the cable customer's connection, even if they didn't use it and, the cable company used it as a hotspot. We all know the frustration of data usage being unaccounted for - even if you have say 2000 GB, any sort of metering would make that highly annoying.
You can bet cable companies won't admit they did that to you, and, won't even own up to a system glitch causing unexplained usage, or refund that usage. Exede has done both, admitted a problem, then refunded data to affected users.
If cable employees can access the modems, well that could be anyone. I don't know about anyone else but, I trust a company that also handles secure connections for governments, airlines and, new services over whomever Joe Blow a cable company might hire. Sure everyone that works for Viasat may not be screened THAT carefully but, I'd be willing to bet even the custodians are screened better than most cable company employees.
You can bet cable companies won't admit they did that to you, and, won't even own up to a system glitch causing unexplained usage, or refund that usage. Exede has done both, admitted a problem, then refunded data to affected users.
If cable employees can access the modems, well that could be anyone. I don't know about anyone else but, I trust a company that also handles secure connections for governments, airlines and, new services over whomever Joe Blow a cable company might hire. Sure everyone that works for Viasat may not be screened THAT carefully but, I'd be willing to bet even the custodians are screened better than most cable company employees.
xode0000, Champion
Except that the cable company picture gets worse: if cable companies have been using customer modems as hotspots, not just their employees can access their customers' modems, but so can any hacker anonymously from anywhere in the world. This situation is just as bad as those so called mesh wireless ISPs that connect all of their customers to the internet through one IP address.
xode0000, Champion
Except that the cable company picture gets worse: if cable companies have been using customer modems as hotspots, not just their employees can access their customers' modems, but so can any hacker anonymously from anywhere in the world. This situation is just as bad as those so called mesh wireless ISPs that connect all of their customers to the internet through one IP address.
This being my first month on a Liberty plan (after nearly 5 years on the classic plan) and having just intentionally forced myself over the Liberty plan's limit in order to enter Liberty pass mode, it's clear that better Liberty pass speeds such as those mentioned by the original poster are not always attainable on some beams and dependent on current network loads - my download speeds are in the .2Mbps range right now using a speed test while they were in the 5-6 Mbps range just prior to hitting the DAP. They were always slower on Saturdays during the day to begin with. Even when not on Liberty pass speeds are becoming degraded during peak usage on my beam.
Had I conducted this test yesterday during the day it's likely I would have had better speeds but that test will have to wait until next month since this is the last day of my monthly cycle.
Regardless, not complaining since I only switched to Liberty because I wound up with a higher cap at a lower price (and wasn't losing much in the way of a usable free zone).
Browsing during Liberty pass for me is "acceptable" albeit somewhat sluggish. Email is functional through my desktop email client (I never use a browser client). Previously on the classic plan neither were functional on reaching DAP - but again DAP was always a rare occasion for me and on the 2-3 occasions it was forced for testing purposes. Browsing right now is somewhat reminiscent of the Wildblue experience ;)
If I were new to satellite internet and a novice, I too would probably be "fussing" and "cussing" but learned how to manage my data a long time ago. In the meantime, this plan will tide me over until new plans on ViaSat-2 become available.
And if you've got other viable land-based alternatives to satellite internet, why on earth would you consider satellite unless gullible?
Had I conducted this test yesterday during the day it's likely I would have had better speeds but that test will have to wait until next month since this is the last day of my monthly cycle.
Regardless, not complaining since I only switched to Liberty because I wound up with a higher cap at a lower price (and wasn't losing much in the way of a usable free zone).
Browsing during Liberty pass for me is "acceptable" albeit somewhat sluggish. Email is functional through my desktop email client (I never use a browser client). Previously on the classic plan neither were functional on reaching DAP - but again DAP was always a rare occasion for me and on the 2-3 occasions it was forced for testing purposes. Browsing right now is somewhat reminiscent of the Wildblue experience ;)
If I were new to satellite internet and a novice, I too would probably be "fussing" and "cussing" but learned how to manage my data a long time ago. In the meantime, this plan will tide me over until new plans on ViaSat-2 become available.
And if you've got other viable land-based alternatives to satellite internet, why on earth would you consider satellite unless gullible?
(Edited)
xode0000, Champion
0.2 Mbps while on Liberty Pass is workable actually. With my 0.15 Mbps speed limit in place for everyday internet browsing (to prevent data burn by wasteful websites), I wouldn't even notice it. So, I would still be able to take care of business, which is good.
However, if I needed to do a large update, that could take long enough that the update process would choose to make an issue out of it, the fault being in the update process but that is unfortunately how programs are becoming these days. What would be good is when ViaSat2 comes online, that a little bit of that extra bandwidth is kept ready for Liberty Pass use, so that Liberty Pass performance would improve beyond what you have experienced here.
However, if I needed to do a large update, that could take long enough that the update process would choose to make an issue out of it, the fault being in the update process but that is unfortunately how programs are becoming these days. What would be good is when ViaSat2 comes online, that a little bit of that extra bandwidth is kept ready for Liberty Pass use, so that Liberty Pass performance would improve beyond what you have experienced here.
Brian, Champion
My experience is similar. I no longer worry about exceeding my cap. I don't stream or game, I've turned all (that I can find) auto downloads off, auto play of FB videos. Even throttled I get decent and functional responses.
The reason why I might be considered gullible is because where I live it is either SAT or nothing. The main reason that I would be considered gullible is that before I made a decision to pull the trigger was that I had on 3 different occasions over a two week period conversed with my sales rep to make sure that he knew.my primary concern of what the slowest speed I would experience. When told all 3 times.that it would be 5mbps I was gullible enough to believe him. I learned a lesson about gullibility.
(Edited)
xode0000, Champion
The reason why I might be considered gullible is because where I live it is either SAT or nothing.That is the whole point here. You can at least connect to the internet whereas otherwise you couldn't. You simply have to treat your data like a commodity and make sure it is used only for the things that really matter to you. Regarding speed, I have found that being disciplined with data reduces my need for speed, or, stated differently, I get the same stuff done just as fast but with less speed.
For example, I have never found the need to stream video. For the rather rare instances where I would want to watch a video. I would want to keep it as well and I simply download it before watching it. Almost all of the time, I will want to read an article instead of watch a video. I get much more information that way and the article text uses a small fraction of the data that a video would.
I guess I should point out that my point to all that complain is that you obviously DID NOT READ the contract that you signed where it explains what you Can expect in the realm of data usage. REGARDLESS OF WHAT ANYONE TOLD YOU.
(Edited)
xode0000, Champion
I read the entire contract and all of its addendums before I even started my Exede service. Further, finding that contract and its addendums in order to read it, is not hard at all. Exede has put it out in plain sight for anyone to read.
Personally, my experience has been that it is dangerous for anyone to believe anything that is told to them, unless they also have what is being told to them in writing as well. Further, my experience has been that a good measure of the integrity of whoever you are dealing with is how easily they make written commitments on their part available to you.
Personally, my experience has been that it is dangerous for anyone to believe anything that is told to them, unless they also have what is being told to them in writing as well. Further, my experience has been that a good measure of the integrity of whoever you are dealing with is how easily they make written commitments on their part available to you.
(Edited)
Brad, Viasat Employee
To weigh in here. I'm glad to see the Liberty Pass is going well for Barry and others. Some things to consider about the Liberty pass is you will see speeds between 1-5mbps during NON-Peak hours (mornings, afternoons, and late nights) during peak hours (generally 5pm-12am or so) you could see the speeds drop below this range as Liberty Pass users are given a lower priority on the network. Your speed at this time will depend on a few factors: how much over you are on your pass (if you're 2000% over the limit....you'll be pretty low), How busy your beam is (some beams are more at capacity than others during peak hours) and what activities you try to do. You should be able to browse sites but other activities may have problems like gaming, streaming, downloads, ect.
Keep in mind that if the Liberty Pass speeds are frustrating you have the ability to buy more data and get back to priority speeds and if you find yourself in Liberty Pass often you can always change your plan at any time without affecting your agreement.
More information about the Liberty Plans, Liberty Pass and ultimate expectations are available here: http://www.exede.com/liberty/
Keep in mind that if the Liberty Pass speeds are frustrating you have the ability to buy more data and get back to priority speeds and if you find yourself in Liberty Pass often you can always change your plan at any time without affecting your agreement.
More information about the Liberty Plans, Liberty Pass and ultimate expectations are available here: http://www.exede.com/liberty/
Hi Brad, I'm experiencing frustrating speeds before I go over my priority allowance. I'm getting much slower speeds than I ever got on my classic plan and my usage has not changed.
"Keep in mind that if the Liberty Pass speeds are frustrating you have the ability to buy more data and get back to priority speeds and if you find yourself in Liberty Pass often you can always change your plan at any time without affecting your agreement. "
"Keep in mind that if the Liberty Pass speeds are frustrating you have the ability to buy more data and get back to priority speeds and if you find yourself in Liberty Pass often you can always change your plan at any time without affecting your agreement. "
