Unlimited data and lower prices

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  • Updated 2 years ago
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  • (Edited)
I think exceed needs to go unlimited and lower their prices. I didn't ask for Exede, I was farmed here without my permission and have had problems since day 1.  I'm handicapped and am on the internet continuously, and don't need to be hindered. NOONE from Exede seems to care, they have thiers.
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E Lena Brown

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Posted 2 years ago

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Hfcomms

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If you don't like the service then nobody is forcing you to use it.  They are offering a service and it's up to you whether or not you want to use it. 

There is only so much bandwidth available on the satellite.  If Exede gives you unlimited bandwidth then who among the rest of us should suffer so you can get what you want?  They offer a fair and an equitable service depending on how much bandwidth you use.  There is no free lunch.  If you want more then you have to pay more.

Think of satellite internet as the water line coming into your house.  If you open one or two faucets you get full force of water.  If you flush the toilet, open up all the faucets and run the shower what is going to happen to your water pressure?  Next to nothing....right?  That is why happens if they offer unlimited internet.  It can't be done as there is only so much data [water] that can flow through the faucet [satellite transponders] at any given time.  If they do as you say the service would slow down so much it would be unusable for everyone.

They are running a business and hopefully to make a profit.  You pay more you get more just like it is in real life that the rest of us live in.  I'm sorry your handicapped but we all have our problems you know.
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E Lena Brown

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Since you don't know the situation. I would suggest that you hold your piece. I was new here, and was told that this was the service for my area that came with my plan. Since I'm slightly handicapped and needed service (to communicate with Dr. and others). I assumed it was on the up and up. (It wasn't) .  I am using it because, once I was hooked up I found it came with a mandatory 2 yr contract, So I was locked in. As far as getting was I want, they're not giving me anything. I AM Paying.  You too can have unlimited service, if you Pay for it, like I did back home.  I would never take away your right to be upset, or critize you, if you felt you had been dealt with unfairly.Like I GET THE IMPRESSION you're trying to do to me.

E. L. Brown

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Becky Swezey

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Doug Cook, You don't have to be so RUDE!! E Lena I know what you are saying. I HAD unlimited internet when I lived in town and loved it. I was able to watch my movies with the family on Netflix and Amazon Tv. and do all kinds of things over the net and for a nice comparable price. Now I live out in the country 7 miles from the closest town and I can't have my internet provider anymore. So were are really lost. Now we just do game night and don't even use the net much bcuz afraid we will go over. I have never had to do that. So as soon as I find a provider with unlimited I will be done with Exede. Even if I have to break the contract and pay to get out of it it will be worth it. I was paying a lot less for unlimited and now I'm paying way more for limited???? Don't make sence to me..
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Jim, Champion

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E Lena - Please explain how you were "farmed" without your permission.
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E Lena Brown

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. I was new here, and was told that this was the service for my area that came with my plan. for Direct TV, and Since I'm slightly handicapped and needed service (to communicate with Dr. and others). I assumed it was on the up and up. (It wasn't). Once I was hooked up I found it came with a mandatory 2 yr contract,  I was locked in..  I wasn't given the courtesy of someone explaining the plan, or thy right to say "yea or nay". A total lack of RESPECT. Once my TV conection was scheduled, my internet schedule was set up at the same time.  I though they were one in the same.

That's how I was FARMED OUT. 

E. L. Brown

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david, Champion

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In other words, you did no reseach on your own own and took a salesman's word for it, a DirectTV salesman, not Exede. Ten minutes reading on Exede's web site and you would have known what you were buying. Still, no one forced you to get it, especially not Exede.
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E Lena Brown

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It really is good to see that some one Who clearly Never makes a mistake, can comment without Knowing the facts. I do recall saying I was new here, so how could I have researched a company that I didn't know existed. Since I Had Direct TV back home, I saw no reason at the time to question them. Plus I was trying to get settled as quick as possible. Thank you for making my error clear to me( that you can't trust anyone). I'll remember it when I deal with others, especially folks like you.  Have a blessed Day.    Luckily someone from Exede reached out and understood the problem.  It's happened before. FOR THAT I appreciate EXEDES' ASSSTANCE, THEY WERE A BIT MORE COMPSSIONATE than you seem to be. God Bless.
 E. L. Brown
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Brad, Viasat Employee

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No problem E Lena, I'm glad I was able to fix this for you!
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Brad, Viasat Employee

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Hello Elena

Unfortunately due to bandwidth restriction limitations of the satellite there's no unlimited plan and data caps are implemented. We do have plans in the very near future (early 2017) to make higher data caps available after we launch ViaSat 2 at the end of the year. 

As far as getting Exede without consenting to it that's unfortunately impossible as the service must be signed at the time of installation and Exede is a separate dish from any other TV services. Feel free to reach out to me at exedelistens@viasat.com and you can explain the situation better to me and I can look into it for you.
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Justin

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I never signed anything, a quick search of the forum shows many people didnt.
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Brad, Viasat Employee

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It's a electronic signature via Sertify. Typically signed during the installation. like I said in my post last week, in the ultra-rare case if you legitimately didn't you won't be held to it but they are electronically signed and agreed to during installation. 
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Justin

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10-4, whats that email again where I request you show my signature that was supposedly collected, and a review of the lies that were told to me during my sales call? I've been busy and forgot to request it. Our internet is so unusable that no internet is easier to swallow than Exede service.
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Brad, Viasat Employee

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exedelistens@viasat.com if you want to you can even mark it attn: Brad so I'll be the one that grabs it
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E Lena Brown

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I would like to thank you for taking care of this for me. Now all I want is an address to send you your final payment.  The moment I cancelled my service, I could no longer sign in to the site,  I therefor got a money order (which I filled out) to send your company it's money.  I've had several customer agents tell me that because yall are paperless, there is no address.  Sir, I'm  not an old or new Fool. I know even if it's a PO Box, there's an address.  Yall don't work from home, and you need some place to write pay checks, or receive the return equipment ( which I sent back).  Please send me an address, so I can pay your company.
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Justin

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Elena, Exede has proven time and again they have zero interest in holding anyone who sells their product accountable for any lies they might tell to get you locked into their 2 year contract, its they way they do business. Sorry you are locked into this service, as am I, you will only get fingers pointed at you here telling you its your fault for believing that salesperson.
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Bev, Champion

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I've read a lot of posts here about re-sellers misleading new customers. I've always dealt directly with Viasat and, have never been misled. When I got my service over a decade ago, it was a paper contract. When I switched to business a few months ago, it was an electronic signature as Brad explained and, it was very clear that I was signing a contract, which was presented online for me to read before signing.

I do agree if re-seller are somehow forging that and misleading new customers, it needs to be stopped but, I can't see the service actually being activated, and provisioning of the modem completed without that electronic signature.
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Judge and Jury

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Unless the installer just typed-in the customers name (signature) for them and then said "yer all set and ready to go" leaving the customer to think "gee that was simple" not knowing what the installer had just signed for them.  2 months later and they're sick of the service, and want it terminated, only to be told they signed a contract.

Exede doesn't send a "welcome" email confirming the new subscriber has just entered a 2 year contract and it was done by electronic signature, giving the new subscriber an opportunity to verify or challenge their contract's signature authenticity.  Exede slams the vault door and locks it away.  Karma exede, karma.  When is visat-2 going up?
 
 
 
(Edited)
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Jim, Champion

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Installers are prohibited from doing the E-Sig for the customer but we know it happens. I rarely see a customer read the agreement before signing. I guess they are really eager to get rid of me. We are all too naive when we accept the salesperson's word for everything.  I've always wondered how you could prove if the customer did or did not do the sig. I'd love to hear from someone with some legal expertise on this subject.
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Old Labs

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The validity of an e-Signature lies in the process used to collect it. From reports here it does seem that Viasat's process is suspect when it comes to non-repudiation (not being able to say "I didn't sign that"). However, I suspect that the fact that you must provide credit, debit, or bank information for electronic funds transfer would probably also constitute acceptance of the customer agreement - anytime you enter into an EFT agreement (or any credit/debit card transaction for that matter) being uninformed (the Sgt. Schultz defense) is shaky ground to stand on, further complicated by an "As Is" clause in the agreement... Caveat Emptor.

Sure glad I had the option of paper on signing up...

P.S. Since Jim's post only appeared after I finished, I'm not a lawyer and don't play one on TV or the Internet. I do have experience with eSignatures and digital signatures however. Non-repudiation is often the key, which requires having either an SSL certificate of your own or going through a secure signing service (where the signee needs to login with his/her own credentials known only to him/her).

As previously noted , Jim, if I were an installer I'd simply print out a contract, have the customer read and sign it, and keep it for my records to avoid any future legal entanglements involving myself ;)
(Edited)
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Brad, Viasat Employee

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We require a payment method in the beginning as way to do the autopay and e-signatures were selected as it aligned with our company's desire to be a paperless company. Several companies and providers use services like Docusign or Sertifi to handle the paperwork of customer agreements, leases, forms, and so on. We will comply to any request to get a copy of an agreement and will mail a copy to you free of charge. If you're just wanting to read a copy you can review one on here http://www.exede.com/documents/master/customer-agreement.pdf

As far as the original problem on here this was a situation where DirecTV signed her up and she lives in a apartment complex in a pretty populated area...sometimes things like that happens but we don't know unless we have all your information to look at (again why we constantly tell people to email us at exedelistens@viasat.com)
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Bev, Champion

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I will say that Exede has always been great about resolving problems I've had, few of them fortunately, but they were great about those few, as Brad can attest, he was the front man for the last one for me. Special thank you for that @Exede Brad - all fixed and in the bank, as they say.

Now minor down time for unknown to me reasons, well that's another matter. I've gotten a few pretty silly "explanations" on that, most early on when I didn't understand satellite internet service as well as I do now. Annoying and aggravating at the time but, amusing in retrospect.

Even Viasat isn't immune to hiring a nit wit with a big mouth now and then. Just wish the contracted sales reps (re-sellers) were all half as honest and responsive as Brad, Harry and Kirk especially, but all Exede employees, have been with me.