I don't have any power to my modem. I need a new power cord or modem not sure which.

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  • Problem
  • Updated 8 months ago
  • Acknowledged
The power cord or modem is not working. Please resolve my issue and get me a new modem and power cord
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jenny titus

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Posted 8 months ago

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Old Labs (VS1-329)

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You'll need to call customer service at 855-463-9333 or use one of the other direct support options at https://www.exede.com/contact-us/

I'll assume you've engaged in some minimal trouble shooting to determine if it's a blown  circuit, bad outlet, tripped GFCI, tripped surge protector, etc.  
(Edited)
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VeteranSatUser, Champion

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Never assume. When you do, you know what that means. You make an .....
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jenny titus

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I have figured it out. I had the wrong cable hooked to the modem. Thanks for replying
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Jim16

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"Never assume. When you do, you know what that means. You make an ....."

Nailed it  VeteranSatUser,
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Old Labs (VS1-329)

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Trying to give a polite hint to a first time poster - I assume nothing ;)

Otherwise I would have simply started and left it at: "Have you tried turning it off and on again?"  

Go ahead, burn that data, click that link, I dare ya...
(Edited)
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Jim16

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I did...
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Matt B, Viasat Employee

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Old Labs, where did you get that video of Diana, Brad and I???
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Old Labs (VS1-329)

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Hidden camera in your offices - sort of like Bar Rescue, before Taffer jumps out of the SUV and says "I'm going in".
(Edited)
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Brad, Viasat Employee

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Ah! I see the camcorder duct taped to the Jurassic Park jeep....well played