Data usage

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  • Updated 8 months ago
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  • (Edited)
Ok, last month, (my first with Exede) I took my licks and went 3 weeks w/o streaming TV...Oct 8, 150GB...back in service! In TWO DAYS, after I cut every auto download, TV's reduced to lowest bandwidth, and 1 TV in use, and I have consumed, yes consumed, 68.7% of those 150GB. I'm sure someone has a reasonable explanation
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Steve Clemens

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Posted 8 months ago

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Diana, Viasat Employee

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Hi Steve,   If you are streaming all day, even on just 1 TV, your data will be used quickly.  You are at 48% of used data.  You can easily use 1 GB per hour for each stream of standard definition show.

Do you use Window 10?   That also has a effect on your data.
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Steve Clemens

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windows 10, I stopped all auto downloads, stopped the continuous loop on Facebook...and the definition on the TV is at 0.3Mbps  I don't use youtube, or Netflex. Apparently I'm now a member of "where is my data!" group... @ $120/mo... I'm putting my fingers to "do the walking" today  
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Grumpyoldman

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Something is obviously sucking data some where you can see it or you have some defect in your installation.  I have the 150G plan and unless I go nuts I can't get to the limit. I would suggest disconnecting the router/modem From the dish for a couple days and see if you have sucked up alot of data. This part sucks because you can't use the network. You should have essentially no data consumed and if you do there's your sign. If the data used was correct then hook the Modem/Router back up to the dish and start removing inputs and monitor data useage Hopefully you will find the problem. If you still suck  Mass data, you may have a wireless hitchiker. you can check that by signing  in to the router  and look see whose on the wireless network and boot anybody off that doesn't belong. If you can't find anything weird, call support and get a tech out.

Good Luck! 
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Stephen Rice

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Do you have multiple people living under one roof?
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Steve Clemens

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nope. just me.
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Stephen Rice

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That does sound pretty insane.  Even when I was on AT&T DSL, I had to do some serious binge watching on netflix to go over 100 gb a month.
(Edited)
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Diana, Viasat Employee

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Hi Steve, Please send an email to exedelistens@viasat.com and include your account and contact information.  We'll look into your issue in more detail.  Thanks