I can't make a My Exede account?

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
I'm attempting to make a My Exede account to switch plans, and after entering the MAC address located on my Exede modem, along with the household's phone number, I'm told "We're sorry your Account Plan is not yet set." What does this mean? We've been on this plan for close to four years now, the phone number has not changed, the plan is exede12. Help appreciated, thanks!
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857gamer .

  • 9 Posts
  • 1 Reply Like
  • frustrated

Posted 2 years ago

  • 1
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Roger Wernsing

  • 19 Posts
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Exede has had back office problems all day, it has been miserable for us trying to install and put new orders in....wait until tomorrow some time and try again.
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857gamer .

  • 9 Posts
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...Great, I was trying this yesterday, so a day later and it's still not fixed -_-
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Exede Lindsey

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Hi 857 gamer, I recently verified that Myexede is now fixed. https://mysso.exede.net/ Please attempt to clear your history and reboot your browser to see if this helps with access. 
(Edited)
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857gamer .

  • 9 Posts
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Well, it's still giving me the error. If the site being down can be ruled out, what might be the reason for me receiving this error?
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Bev, Champion

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For me, it's been being flaky. It will error out while loading data, then I have to close the tab or browser, if that's the only tab open, open the account management page again and, it loads properly the second time.

So still not 100% fixed, at least not for me.
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Diana, Viasat Employee

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Hi 857gamer, Yes, we are experiencing some technical problems. We
apologize for any inconvenience,. Our engineers are diligently working on restoring our service but there is no estimate yet as to when it will be back.Thank you for your patience.

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857gamer .

  • 9 Posts
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Hey Diana, is there any way to be notified of when the issue is resolved? Perhaps you could tell us here?
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857gamer .

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...?