I Can't get my ipad to connect to my wifi.

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  • Updated 8 months ago
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I know my wifi password and I have unplugged my router and the excede box. It still just buffers...
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Renae Henderson

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Posted 3 years ago

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Diana, Viasat Employee

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Hi Renae, I'm sorry to hear you're having an issue with your iPad.  Let's see what we can do to help.  Please call our customer service line at 855-463-9333 or send an email to exedelistens@viasat.com. Thanks
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Dan Murphy

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My kid messed around with the settings on my routor, now I can't log on to it....(if I had it to do over again I don't know if I'd have kids again...
Is there a way to set things back to default?
It was working great before. Thanks
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Matt B, Viasat Employee

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Dan,

There's a recessed button on the back of the modem/router combo you can press for 30 seconds.  After, reboot the modem and everything should back back to manufacturer settings.  The default wifi name is labeled SSID on the sticker on the modem, the password is labeled Key.
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wm4bama, Champion

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Dan, what router are you using?  Most routers have a recessed button on the back that allows you to reset the router settings back to the mfg. defaults that were set when you got the router..

Do you have the owners manual?
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Diana, Viasat Employee

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Hi Dan wm4bama has a great point.  Are you using the Viasat WiFi modem/router or another  router?   If is not the ViaSat/ WiFi modem/router, you will need to get the owners manual from the manufacturer of your router.
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Dan Murphy

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Thank you all, soooooo much!!!!