How did you word your question to Exede?
Post your question or issues here and one of the Exede reps will help you.
Choose your words carefully, if you want a fast response. Many of the forum members might be able to help also. let us know the details.
Hope it helps,
They've usually answered, but it takes 2-3 emails and several postings. And, even if they answered wrongly, they'll close it out and want you to send another email. They should HOLD it for your response BEFORE they close it out.
Also, I find that only one question per email...they usually, in my case anyway, only address the MAIN subject/question.