I can't get Exede to answer or reply to my emails

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  • Updated 4 years ago
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Photo of Eric Price

Eric Price

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Posted 4 years ago

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Photo of A. Everett Neuman

A. Everett Neuman

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Hi Eric,
How did you word your question to Exede?

Post your question or issues here and one of the Exede reps will help you.

Choose your words carefully, if you want a fast response. Many of the forum members might be able to help also. let us know the details.

Hope it helps,
Everett
Photo of RickyP033

RickyP033

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They've usually answered, but it takes 2-3 emails and several postings. And, even if they answered wrongly, they'll close it out and want you to send another email. They should HOLD it for your response BEFORE they close it out.

Also, I find that only one question per email...they usually, in my case anyway, only address the MAIN subject/question.

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ExedeKarmin

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Hi Eric,

When was your email sent?  If your email was sent last night, you will be receiving some feedback shortly.  If your email was sent prior to this time, please let me know so that I check into this for you.
Photo of Eric Price

Eric Price

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The last email was sent on 11/17/14
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ExedeEmerald

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Hi Eric Price, Can you please send me a new email at exedelistens@viasat.com with your questions and concerns. I will be happy to address anything that is going on. I am not sure what happened to your email on 11/17 but I will be happy to help and get back to you. =) 
Photo of Eric Price

Eric Price

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Email sent
Photo of RickyP033

RickyP033

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Any luck from 2 weeks ago?

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