I cant get a technician out

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  • Updated 1 year ago
I have left several messages for for the easy care technician to come out to resolve intermittent internet speeds with no return call. How is this easy care? How can I get a technician out?
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Joe Williams

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Posted 1 year ago

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Stephen Rice, Champion

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Did you call Exede or did you try calling the tech directly.  If you are calling the tech directly, and do not have an open work order there isn't really anything he/she can do for you.
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Bev, Champion

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Joe, you need to call 855-627-1467 when you are having slow speeds so that they can diagnose the issue and, determine if a service call or something else is needed. Leaving messages sounds like you are calling a local technician and, they need a work order form Exede to set up a service call under Easy Care.
(Edited)
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Stephen Rice, Champion

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What Bev said.  Most installers are contractors meaning they don't work directly for Exede.  This means they get paid by the job.  If you haven't gone through the proper channels there is no reason for a tech to call you back.
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xode0000, Champion

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How can I get a technician out?
(1) Call 855-627-1467 when you are having slow speeds so that Exede can look at the problem you are experiencing, as you are experiencing it, and see if a service call is needed or if something else is needed.

(2) If Exede traces the problem you are experiencing to something else, then they should be able to fix your problem without a service call being needed.

(3) If a service call is needed, then Exede will open a ticket for a technician to come out and service your location.  Before a technician can come out, they will need that ticket opened.