I can't find a local tech who works on Wildblue equipment

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  • Updated 3 years ago
I have been losing connectivity off and on the last few months, but rebooting the modem always brought the connection back, until two days ago that is. I called Wildblue tech support, who couldn't help me. So they contacted a local tech, but he doesn't work on Wildblue equipment, only Exede. I told him what was happening, and he said it sounds like my dish is going out of alignment, but he doesn't have the equipment to fix it. So I called Wildblue customer service yesterday, they provided some phone numbers to call for Wildblue techs, but I looked up the companies, and they aren't anywhere near my location (North Carolina, Nevada, DC).

Does anyone know of a tech in the Springfield, Missouri area who can work on Wildblue equipment? 
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DJ

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Posted 3 years ago

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Knight Rider

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I don't understand that, if the dish is just out of align any dealer should be able to look at it and get it realigned. Aligning a dish to the wildblue satellite is no different then pointing another dish. Only issue I would see is if the program they have on their phones that aid in the aligning may not be programmed with the wildblue cords but idk. I would send exeselistens@viasat.com an email and see if they can help you out and shed some light on the situation.
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Kaotic Technologies

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Actually friend...you need to have a satellite meter...or the wb meter.... tuning in wild blue was a mess, hehe...im lucky...my birdog ultra has The ability to be programed....so I can use it to tune in almost anything.... most peopke are nkt going to even bother...they dont have replacement parts and dont have a meter that works with wildbkue with ata ability......I stopped getting wb repairs about 2 years ago.... most the fine customers are nudged...hehe to exede.... and i live in virginia, or i woukd be right over to tune you up.......
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DJ

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I sent exedelistens an email last week when I discovered on the forums that others had lost connectivity occasionally. Exede Diana responded, but at that time, I was able to get back online and didn't call her back.

Since I was offline for 2 days, yesterday I emailed exedelistens again and called Diana to leave a message. I haven't heard back yet. If anyone from Exede/Wildblue is here, I have Case # 00447211. 
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Exede Lindsey

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Hello DJ, I would be more than happy to assist with finding a local dealer for your Wildblue service repairs. Please feel free to send your account and contact information to exedelistens@viasat.com, Thank you. 
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DJ

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The email has been sent Lindsey, the full explanation in four part harmony. Thanks!
(Edited)
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DJ

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Diana just returned my call. It turns out the WB customer service was wrong in saying that Exede/WB still supports WB equipment. As Diana explained it, Exede/WB is phasing out the WB equipment. They still have technicians who can troubleshoot to determine what may be wrong, but they do not replace WB equipment. For my circumstances though, the technician can realign the dish if needed.

Diana said I can upgrade to an Exede package, but I don't want to give up my current plan (17gb/month, 3down/1up for $39.95). I know it's slower, but I can handle the slower speed. Maybe by the time my equipment goes completely out, there will be better options.
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Diana, Viasat Employee

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Hi DJ,   It was a pleasure speaking with you today.  Your appointment is in our database and I contact you tomorrow regarding the tech.  Exede Diana

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DJ

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Thanks Diana. I received a text from "a manager for exede internet." He said he isn't anywhere near where I live, but he said I could text him the next time I lose my signal, and he'd "run a test." He suggested I check my cable connections for corrosion or burnt areas. I did check the inside ones on Sunday. They were fine. I'll check the outside today.
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Exede Lindsey

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Hello DJ, per previous emails, Exede Diana set up a service call appointment for you through our database. Did you not receive a phone call to schedule the actual service call? Please let me know so we can address this issue immediately. Thank you
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DJ

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I have 2 different businesses who have contacted me. One has never identified him/herself. They texted me and walked me through some troubleshooting steps which I'd already done with WB tech support on Sunday. When I asked if a tech can make it today, I was told, "if he get finished early today he will let me know if he can make it there & il let u know"

The other business did call back today, but again, they don't know when they'll be able to get someone to me.

Thanks for checking.
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Faith Ent

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Hi David we can help you.  Just call us at 417-257-1803, Faith Enterprises in West Plains.  We have the equipment to realign the Wildblue equipment.  Email me at faithemailbox@gmail.com.  WE also have the equipment to replace parts if needed. 
Thanks, Roger
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DJ

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Hi Roger, I just emailed you. After being down 2 days and up 2 days, our connection was down again this morning. Cables looked fine.
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DJ

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Roger/Faith Ent, I emailed you, no reply. I called and spoke with someone who said they'd call back but didn't. 
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Kaotic Technologies

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what a terrible time your having.....
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Knight Rider

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Yea that sucks he didn't get back to you after he when through the trouble to create an account here.
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DJ

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His office called a bit ago. They're supposed to see if they can get someone out to me, but they don't know when. There's been a lot of miscommunication between Exede/WB and the local businesses and the local businesses and their techs. I just keep calling and pushing. I just want my service back on. I've already made this month's payment.
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Kaotic Technologies

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Lol, too much red tape..... some one take 30 mins and fix this customers service.....
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DJ

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Saturday a tech came out with an old, used Wildblue tria, which didn't work. I hope I won't be charged for a service call.

I heard from another tech who said he'd be out Wednesday with new Wildblue equipment. I've had service 2 of the last 8 days, been down since Wednesday night.