I cannot send emails to Comcast addresses.

  • 1
  • Question
  • Updated 7 days ago
  • Acknowledged
I cannot send emails to Comcast addresses. I don't get a message saying the emails weren't sent, but the recipients say they don't get them. Any idea what might be wrong?
Photo of Dana Catlett

Dana Catlett

  • 2 Posts
  • 0 Reply Likes

Posted 2 weeks ago

  • 1
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 4099 Posts
  • 4184 Reply Likes
It's a regularly occurring problem with Viasat provided email accounts - the email accounts are provided by a third party, Synacor, which regularly finds itself on various blacklists or messes up the email configuration records that cause ISPs to block email from that domain. You can call in and report it and eventually it might get fixed. Right now they're showing as blacklisted on a couple of lists and their mail exchange records show some problems also. Comcast could be rejecting or dropping based on either one of those (typically some reason is given with an error message).    

Consider getting a GMail account - It's a pain to transition but worth it in the long run for your sanity alone. Notify your contacts of the new email address and  set your Viasat email account to be forwarded to your Gmail account and start weaning yourself off the ISP account in case you missed any contacts.
(Edited)
Photo of Brad

Brad, Viasat Employee

  • 3176 Posts
  • 1141 Reply Likes
 A few years ago our emails WERE incorporated into Gmail but then Google altered the deal and said we should pray they don't alter it any further. (AKA they stopped providing email service for ISPs so we went with Synacor)

With that said Labs is correct, we can issue a ticket if you call us at 855-463-9333. 
Photo of Bev

Bev, Champion

  • 3214 Posts
  • 1391 Reply Likes
I never had issues with Viasat provided email until they went with Synacor, since I encounter issues about once a year and have to call to get it fixed.

Maybe someday Viasat will be able to find a provider that doesn't get blacklisted, or just put those that have Viasat email addresses on their own server and, not provide email to new customers. (I can dream right LOL)
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 4099 Posts
  • 4184 Reply Likes
Who says Viasat doesn't listen? Ask and ye shall receive... It appears you're halfway to your dream:

Important information about email:
Viasat continues to support the WildBlue and Exede email services. But Viasat Internet does not offer an email service. We recommend using Google’s free Gmail as the most full-featured and secure email service available. You can continue to access your WildBlue and Exede email at mail.exede.net or mail.wildblue.net.

https://help.viasat.com/articles/General/What-you-need-to-know-about-your-Exede-net-email

(Edited)
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3912 Posts
  • 2318 Reply Likes
Yea. I dont believe they have offered email addresses for awhile now.

Best for everybody to just move off the Viasat provided address in the long run.
Photo of Brad

Brad, Viasat Employee

  • 3176 Posts
  • 1141 Reply Likes
I didn't realize we officially took that stance. I've been tiptoeing the line for a while and try not to blatantly say "get Gmail". Yeah Gmail was very good at what it did and it was a sad day when they stopped support for ISP emails. Personally I'm a fan of not using a email tied to a particular service so you're not "handcuffed" because if you were to move and not resume the service or cancel that email is history.
(Edited)
Photo of Tinker Cat

Tinker Cat

  • 1 Post
  • 0 Reply Likes

google is just too snoopy they read thru your email then market to you, they track your searches and advertise to you. I do not use any google products!

For email try Proton Mail: https://protonmail.com/

For serches try DuckDuckGo: https://duckduckgo.com/


Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3912 Posts
  • 2318 Reply Likes
So do you run Tails too?
Photo of Dana Catlett

Dana Catlett

  • 2 Posts
  • 0 Reply Likes
Thanks for the help.  I'm planning to set up a gmail account today.  We've had our wildblue email account for many years.  The transition will be a pain, but it sounds like that's what needs to happen.