I cannot receive email from a particular website, they suggest contact exede to be on whitelist?

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I am unable to receive emails from a particular website, which I was able to do under gotsky. I have made all of the necessary email corrections and receive emails from other places etc. 

I contacted the company Splitcoaststampers.com and they suggested that perhaps their site is being blocked by the provider and asked me to contact exede so they can be whitelisted.  I know when I was with Gotsky they initially had a section where I could add email address to their system which would provide authorization from me to receive them but I don't see anything like this with Exede.

Can anyone help me out their with some ideas on what to do. Thanks for your time Craig

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Craig Nelson

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Posted 3 years ago

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HMC1940

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Hello Craig--I can't help you with your question but wanted to say you did a very nice post asking for help. I'm sure that some of the other members will have some suggestions and answers. There are people on here that are very good at explaining things. There is one person I can suggest and give you email is  exedelistens@viasat.com  she is Exede Kimberly (Employee)
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Exede Kimberly

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Thanks for the support HMC1940! (: and Craig there are many more here, including myself, who are always ready to help. I personally haven't heard of an issue like this before, so please bear with me as I do a little research to see what I can do for you. Thanks!
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Exede Kimberly

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Ok so, I have a few questions to ask: 1.) Have you tried using different browsers? 2.) Have you run a virus scan on your computer recently and 3.) Have you checked the security and privacy settings on your computer? Also, if you can email me your info to exedelistens@viasat.com, I'd appreciate it. I want to make sure all looks good on your account.

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