I cannot get my e-mail. The new terms screen keeps coming up, I hit accept, and it comes up again.

  • 1
  • Problem
  • Updated 3 years ago
  • In Progress
I need access to my e-mail for important business.
Photo of Marsha Taylor

Marsha Taylor

  • 1 Post
  • 0 Reply Likes
  • frustrated.

Posted 3 years ago

  • 1
Photo of Steve Frederick

Steve Frederick, Champion

  • 2471 Posts
  • 1512 Reply Likes
Did you put a checkmark in the box to the left of the Accept before hitting the Accept?
Photo of Brad

Brad, Viasat Employee

  • 2703 Posts
  • 856 Reply Likes
Hello Marsha. So that should be the End User License Agreement for the new platform. If you accept it you should be able to jump into your email. It has no effect on your current exede subscription, any email platform you use will have this but most times it's a simplified checkbox saying "I agree" but this one just shows it all. If you are still not able to access after that, our email team can be reached at 855-463-9333