Customer service issue

  • 3
  • Problem
  • Updated 3 years ago
  • In Progress
  • (Edited)
I was on the phone for nearly two hours with Exede today when my call was directed to tech support.  The tech support agent was horrible and she treated me like an idiot.  Not only was she rude and condescending, she also kept interrupting and talking over me.  When I had enough of her madness, I asked to speak to her supervisor and she said one wasn't available.  She put me on terminal hold and then she hung up on me.  So, now I feel horrible and my problem unresolved.  Exede needs to get it together before we (customers) unite and seek legal recourse.
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Delinah Stewart

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  • sad, anxious and appalled

Posted 3 years ago

  • 3
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Exede Lindsey

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Hello Delinah, I apologize you had to experience that type of customer service. That is in no way how we conduct business. I would love to review your account and resolve this technical issue thoroughly. Please send me your account and contact information to Thank you -Exede Lindsey 
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Exede Lindsey, Please check Your fb Msg as soon as you can! I would like you are exede Beau to call me so we can discuss my bill! Thanks  Marcus