I was on the phone for nearly two hours with Exede today when my call was directed to tech support. The tech support agent was horrible and she treated me like an idiot. Not only was she rude and condescending, she also kept interrupting and talking over me. When I had enough of her madness, I asked to speak to her supervisor and she said one wasn't available. She put me on terminal hold and then she hung up on me. So, now I feel horrible and my problem unresolved. Exede needs to get it together before we (customers) unite and seek legal recourse.