I cannot access email after platform changeover

  • 1
  • Problem
  • Updated 3 years ago
I cannot get beyond the "go to my inbox" page. When this link is clicked a yellow star appears beside the cursor and nothing else happens.
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Hastpro1

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Posted 3 years ago

  • 1
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Brad, Viasat Employee

  • 2999 Posts
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Hello Hastpro1,

If you haven't done so already and are still unable to access your email, please call our agents at 855-463-9333. On a few cases, we've noticed there's a snag where we have to temporarily reset your password to access your email on our end. I believe that's being worked on but that's been the fix as of now. 
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Jim Parker

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Has anyone thought of obtaining/positng a valid security certificate for mail.wildblue.net995?  Does anyone at ViaSat know how to do this?  Was putting the portal up without one intentional or just an oversight, something someone forgot?