I cancelled my plan because of NUMEROUS reasons, but mainly because I was basically being robbed.

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  • Updated 8 months ago
I cancelled my plan because of NUMEROUS reasons, but mainly because I was basically being robbed. Two - three days of internet usage for $70/mo?! They promised to send someone out to my home to get the equipment off the roof at NO CHARGE because I had foot surgery and I'm wearing a BOOT and live alone....guess what??  CHARGED!!  They deducted $251.xx out of my bank account and when I asked for an itemized statement of the charges, I was told, "we don't do that".  WHAT???  So you just TAKE money from customers without explanation? Ridiculous!!!  I will continue to tell everyone I know how horrible this company is, including social media posts! 
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Sheri Hill

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Posted 8 months ago

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Stephen Rice, Champion

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You should call the police if you have been robbed.
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Brad, Viasat Employee

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Hello Sheri

I would recommend you email us at viasatlistens@viasat.com and we can discuss this. When you sign up for service returning your equipment to us is a part of the terms of the agreement otherwise a charge is placed until that equipment is returned. In situations where this can't be done due to physical limitations, we do offer the option to have someone come out and retrieve it for you. Furthermore we offer Easycare to offset the charge of sending a person out. Equipment charges are returned as soon as the equipment is returned. So we do offer many ways to avoid this from happening. Again if you feel that no option was given please email us at the address in this reply