I can’t connect to the internet using gateway password

  • 1
  • Problem
  • Updated 4 weeks ago
  • Acknowledged
I just had the gateway installed and keep getting wrong password message
Photo of carol evans

carol evans

  • 0 Posts
  • 0 Reply Likes

Posted 4 weeks ago

  • 1
Photo of Bob Lexus

Bob Lexus

  • 214 Posts
  • 68 Reply Likes
I suggest using your phone to take a picture of the decal with the tiny characters.

Enlarge the photo so you can see better, some letter combinations can confuse.

Make sure you are using the wifi password & not the router pw

Change the wifi password to something better & SAVE IT - tape it bottom of modem or something 
Photo of Diana

Diana, Viasat Employee

  • 2371 Posts
  • 461 Reply Likes
Hi Carol,  Bob gave great advise. The label is difficult to read.  Here is a link that may help.
https://help.viasat.com/internet/articles/General/change-WiFi-password