I can’t connect to the internet using gateway password

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  • Problem
  • Updated 5 months ago
  • Acknowledged
I just had the gateway installed and keep getting wrong password message
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carol evans

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Posted 5 months ago

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Bob Lexus

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I suggest using your phone to take a picture of the decal with the tiny characters.

Enlarge the photo so you can see better, some letter combinations can confuse.

Make sure you are using the wifi password & not the router pw

Change the wifi password to something better & SAVE IT - tape it bottom of modem or something 
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Diana, Viasat Employee

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Hi Carol,  Bob gave great advise. The label is difficult to read.  Here is a link that may help.
https://help.viasat.com/internet/articles/General/change-WiFi-password