I can not un-install unit from dish. I am a 70 year man who lives alone and I can not get up on roof to un-install unit to mail it to you.

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  • Updated 8 months ago
can not get on to roof
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Edward Mathis

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Posted 8 months ago

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Casual Observer

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I'm up there in years myself so know what you mean.

Viasat will dispatch a technician to retrieve the TRIA but unfortunately it will cost something.

The TRIA is fairly easy to remove. Instructions are available at:

https://help.viasat.com/articles/Denver_FAQ/Fees-and-instructions-for-returning-equipment-for-discon...

If it were me I'd grab my neighbor's kid (big, strong like bull and of legal age) and have him go get it - and then give him a beer (once he was done of course and on terra firma).



(Edited)
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Spinninghorse, Champion

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I had to call a 'fix it person and they did it for me. A neighbor maybe?  Viasat doesn't care how you do it, but you need to do it or they will charge over $300 for the equipment. Also, when you ship it, have it tracked so they can't say they never got it.