I am unable to get on to the internet. How do I know if it is a router or a satellite problem

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  • Updated 12 months ago
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I have tried several times to turn on/off router. No service. My android shows that I am connected....and the picture it shows me shows from my device to router is ok...but router to satellite not connected. how do I know if it is the router or satellite.
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Mary Forrestel

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  • frustrated

Posted 1 year ago

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Photo of caseyd


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interesting that you don't have a reply in 4 weeks.

I would think this would be a recurring and common customer service question. And that the vendor would be interested in supplying customers with an answer.

What I do is navigate via a web browser to my modem's page. This will show a bit more information about what's going on. If I see that there isn't anything ( signal level ) coming from the satellite I reboot the modem. This isn't often the case.

If I see that the modem is chirping along Ok I play with my 'downstream' router - usually resetting it ( actually resending a DHCP request from my router thing to the Exede modem.

Then, if after a few min none of that works I turn off both the sat modem and the router, let them sit for a while, then turn on the modem, wait 5 min, then turn on the router.

most often these days it's a stale DHCP handle and re-requesting clears the pipes.

If none of that works one would have to go somewhere and get another internet connection to take a look at Exede's current status.
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Exede Lindsey

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Hello Mary,

For future reference, if you’re everexperiencing connectivity issues please try the steps in the link provided forassistance in figuring out if it’s a problem with your modem or with yourrouter going forward. Remember, if you ever have any questions orconcerns please give us a call at 866.945.3258.



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