the installer was here yesterday. he was unable to get it working as well. he thought maybe your site was down. I am a 20 minute drive to my nearest cellphone reception, so, I am unable to call you for help.
Hi Aimee, We're terribly sorry about what happened with
your service call. If you can't contact us by phone, please send your account and contact information to firstname.lastname@example.org. We'll look at your account and contact you by email.