I am not able to get my email to show up on my phone even after using the settings instructions on exede's website

  • 1
  • Question
  • Updated 2 years ago
the message is saying cannot get mail, the server mail.wildblue.net is not responding
Photo of Robert Mitchell

Robert Mitchell

  • 1 Post
  • 0 Reply Likes
  • confused

Posted 3 years ago

  • 1
Photo of JEP

JEP

  • 987 Posts
  • 718 Reply Likes
What kind of phone/OS? If it is Apple, you need to delete the account totally and recreate one with the Wildblue parameters.  You can not just modify an existing email account.
Photo of Stephanie Harris Stevens

Stephanie Harris Stevens

  • 0 Posts
  • 0 Reply Likes
an apple i phone 4. It was working last week but all of a sudden I can't get on my phone or laptop. It says my user name or password is incorrect and I haven't changed anything. Why all of a sudden it is not working.
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 3890 Posts
  • 3966 Reply Likes
Some users have reported that removing the email account and setting it up again corrects the issue as described in the "Remove your email account and set it up again" section at:

https://support.apple.com/en-us/HT201419

This would indicate and Apple problem in not remembering or forgetting the settings.       

This conversation is no longer open for comments or replies.