Unhappy with service

  • 2
  • Problem
  • Updated 3 years ago
  • Acknowledged
  • (Edited)
I AM NOT A HAPPY CUSTOMER! I HAVE BEEN A EXEDE CUSTOMER FOR ONLY 10 DAYS, I AM NOT SATISFIED WITH THE SERVICE AT OUR HOME OR THE CUSTOMER SERVICE. I HAVE CONTACTED CUSTOMER SERVICE TO CANCEL OUR SERVICE AND I CANNOT CANCEL WITHOUT BEING CHARGED PENALTY, EVEN THOUGH IT HAS ONLY BEEN 10 DAYS. DOES IT MATTER TO THEM IF A CUSTOMER IS NOT HAPPY! GUESS NOT!
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Charlotte Umbarger

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  • VERY FRUSTRATED!

Posted 3 years ago

  • 2
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Melitta Maria Powers

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They don't care all what they want is your money,you have to be careful the charge you what they want and don't tell you,I pay for 30GB $166,two months ago the took $175 from my account without telling me why.I called the told me I have to pay property tax on there satellite dish just telling you be careful
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Robert Sheffy

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I use my Bluebird prepaid card to pay my bill. They only get what I want them to have, when I want to give it to them.
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LeeS

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I live out in the country where I live. There is no such thing as cable TV or internet. I only have Satellite TV and Internet! I lam very pleased with my service.

Now if you are looking to satellite to be the same as cable internet. It is not going to be the same.  If you have cable in your area then you probably should have went with cable.

Satellite does have its good parts. When storms tear up cable lines and service is out for days or even weeks. Satellite will be working because you can use a generator to make it work. The bad side about satellite is it wont work during heavy rain and you must keep the snow cleaned off your dish.

I am still thankful and happy though to have the same good things other folks have out in the country where I live.

Give Exede a chance to make it right for

you!
(Edited)
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xode0000, Champion

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That would be why I routinely get my 12 Mbps download and often more, even during daytime and other supposedly busy hours.  Then again, I keep very tight control over what I have connected to the internet.
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Tim Spake

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Sorry but you must be on another beam. I too keep tight control of what I have connected. Example right now 7:15PM with only Galaxy Tab connected my speed is 4.4Mbps
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xode0000, Champion

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My beam has congestion as well and I have no complaints.  Sometimes, I get 4.4 Mbps or less as well but the speed constantly fluctuates, sometimes reaching 12 Mbps or greater as I stated previously and sometimes dropping well below 12 Mbps.  Of course, I only see this when I'm downloading a large file, since I limit the speed of my internet connection at all other times so that websites are not able to burn up my data.

Then again, even 4.4 Mbps is more than fast enough for my everyday internet activities.  In fact, I have found that just 150 kbps (0.15 Mbps, about 3X dial up) is plenty for my everyday internet activities.  However, I also keep tight control over how my programs are set up and what they are allowed to do, as in they are not allowed to burn up my data at their leisure.
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Tim Spake

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Curious, how do you limit the speed of your internet connection and why would you do that?
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xode0000, Champion

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I run Windows in a virtual machine under VMWare Workstation.  VMWare Workstation, from version 7 on, will let you specify an upper limit to the speed of your virtual network adapter.  With VMware Workstation 10 and later, you are also able to change the speed of that virtual network adapter while the virtual machine is running.  I also have things set up such that the entire internet connection goes nowhere else but through that virtual network adapter and into the Windows virtual machine.  In other words, no DirectTV, no smart phones, no wireless taps that just about any data burner can use, or anything like that.

As to why I limit the speed of the virtual network adapter, it is so that websites are not able to burn up my data, which most will always try to do, because of their ads and other streaming garbage.  It has been said that various programs and browser extensions will supposedly block that stuff but the creeps who maintain those websites always seem to find ways to get around those programs, or they make it so that their website will refuse to work if you have those programs.  I set the speed as low as I can such that all the websites I use will work properly.  I have found that 150kbps (0.15 Mbps) or about 3X dial up works quite well.

Another benefit is that a slow internet connection makes it harder for malware to invade if you are by chance unlucky enough to run across it while surfing the internet.

However, I am never stuck with that slower speed limit.  I can lift it any time I want and for however long I want.  Typically, I only feel the need to do so when I'm downloading large files.  For example, about 3 days ago, I downloaded the entire KDE3 repository for openSUSE 42.2, around 1.25 GB of data and about 1500 files, in about 30 minutes.  This comes to an average speed of about 700 Mbytes a second or about 9.8 Mbps.  However, during that download, I saw speeds as fast as 1.7 Mbytes a second and as slow as 250 Kbytes a second.  In other words, the speed constantly fluctuates but the average is still more than reasonable.  That is how internet connections in general work, and not just satellite.