Unhappy with service

  • 2
  • Problem
  • Updated 1 year ago
  • Acknowledged
  • (Edited)
I AM NOT A HAPPY CUSTOMER! I HAVE BEEN A EXEDE CUSTOMER FOR ONLY 10 DAYS, I AM NOT SATISFIED WITH THE SERVICE AT OUR HOME OR THE CUSTOMER SERVICE. I HAVE CONTACTED CUSTOMER SERVICE TO CANCEL OUR SERVICE AND I CANNOT CANCEL WITHOUT BEING CHARGED PENALTY, EVEN THOUGH IT HAS ONLY BEEN 10 DAYS. DOES IT MATTER TO THEM IF A CUSTOMER IS NOT HAPPY! GUESS NOT!
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Charlotte Umbarger

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  • VERY FRUSTRATED!

Posted 2 years ago

  • 2
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LeeS

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Why are you not happy? What part of the country are you from? Do you have other providers besides satellite internet?
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Christine Conrad, Champion

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My SB2 modem does not consume any data on its own. All data used is by my devices and router. If your modem uses 100MB per day while the LAN cable is unplugged, it appears that you are having a problem with your modem, or a dish that is out of alignment.
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Robert Sheffy

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I feel your pain on wanting to get away from Excede. I felt the same way the day after they hooked me up. After another service call to realign the dish again, I was still not happy. But they will not let you out of your contract, no matter what. Customer service is very rude and matter of fact about helping you. And the fact is, They wont. I feel for them ,as they have no control and try to pacify everyone everyday. They have to clean up the lies that the sales department sold you to get you to sign up. But after a while it will get to anyone, I suppose. I do not blame customer service, I blame the salesman that sold me this crappie used car. I will be looking for another internet provider when this contract is up, Dish offered me a discount if I came back, But they are in the same boat. The one thing they do offer is better customer support, and they will discount you bill if you are not happy. Hopefully they will find all the missing data I have lost over the last six months and give it back. I am on day two of my new month and have used up 3.6gb of data already. LOL! We can omly pray for DSL in our areas soon.
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Robert Sheffy

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Ok Champion./ I have software that monitors my usage, and it never matches. Far from it. I had Dish network for 5 YEARS and only went over my usage three times on the same plan. On Edceded internet, I go over within a week. No streaming, no satellite TV box, just phones and one computer. Not buying the hype everyone else is. I know better than that. Been doing the satellite internet thing too long to believe what they are selling. Try this, I have, unplug all connections from your modem for one day then check you usage. You will be surprised at how much that modem uses by itself that you are paying for.
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Cigr Nation

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The reason you use data even when you aren't using anything is due to ping. Your network is always sending and receiving data that's what shows you as online or not. Also stay away from speed tests when you do them they can eat up to 34MB per test. Also you guys have to remember just because you pay for 12 doesn't mean you will get it. It's RF which means shared bandwidth. People get so mad about there internet and people say the company doesn't care about people just money. But you have to think your having speed issues cool so are 100,000 more people trust me they probably know why. They are working on it trust me they are wanting to launch another sattilite. I work for a local small town ISP and am a technician so I deal with people all the time. I just know how things work behind the scenes.
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Cigr Nation

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The reason you use data even when you aren't using anything is due to ping. Your network is always sending and receiving data that's what shows you as online or not. Also stay away from speed tests when you do them they can eat up to 34MB per test. Also you guys have to remember just because you pay for 12 doesn't mean you will get it. It's RF which means shared bandwidth. People get so mad about there internet and people say the company doesn't care about people just money. But you have to think your having speed issues cool so are 100,000 more people trust me they probably know why. They are working on it trust me they are wanting to launch another sattilite. I work for a local small town ISP and am a technician so I deal with people all the time. I just know how things work behind the scenes.
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Melitta Maria Powers

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They don't care all what they want is your money,you have to be careful the charge you what they want and don't tell you,I pay for 30GB $166,two months ago the took $175 from my account without telling me why.I called the told me I have to pay property tax on there satellite dish just telling you be careful
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Robert Sheffy

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I use my Bluebird prepaid card to pay my bill. They only get what I want them to have, when I want to give it to them.
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LeeS

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I live out in the country where I live. There is no such thing as cable TV or internet. I only have Satellite TV and Internet! I lam very pleased with my service.

Now if you are looking to satellite to be the same as cable internet. It is not going to be the same.  If you have cable in your area then you probably should have went with cable.

Satellite does have its good parts. When storms tear up cable lines and service is out for days or even weeks. Satellite will be working because you can use a generator to make it work. The bad side about satellite is it wont work during heavy rain and you must keep the snow cleaned off your dish.

I am still thankful and happy though to have the same good things other folks have out in the country where I live.

Give Exede a chance to make it right for

you!
(Edited)
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xode0000, Champion

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That would be why I routinely get my 12 Mbps download and often more, even during daytime and other supposedly busy hours.  Then again, I keep very tight control over what I have connected to the internet.
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Tim Spake

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Sorry but you must be on another beam. I too keep tight control of what I have connected. Example right now 7:15PM with only Galaxy Tab connected my speed is 4.4Mbps
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xode0000, Champion

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My beam has congestion as well and I have no complaints.  Sometimes, I get 4.4 Mbps or less as well but the speed constantly fluctuates, sometimes reaching 12 Mbps or greater as I stated previously and sometimes dropping well below 12 Mbps.  Of course, I only see this when I'm downloading a large file, since I limit the speed of my internet connection at all other times so that websites are not able to burn up my data.

Then again, even 4.4 Mbps is more than fast enough for my everyday internet activities.  In fact, I have found that just 150 kbps (0.15 Mbps, about 3X dial up) is plenty for my everyday internet activities.  However, I also keep tight control over how my programs are set up and what they are allowed to do, as in they are not allowed to burn up my data at their leisure.
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Tim Spake

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Curious, how do you limit the speed of your internet connection and why would you do that?
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xode0000, Champion

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I run Windows in a virtual machine under VMWare Workstation.  VMWare Workstation, from version 7 on, will let you specify an upper limit to the speed of your virtual network adapter.  With VMware Workstation 10 and later, you are also able to change the speed of that virtual network adapter while the virtual machine is running.  I also have things set up such that the entire internet connection goes nowhere else but through that virtual network adapter and into the Windows virtual machine.  In other words, no DirectTV, no smart phones, no wireless taps that just about any data burner can use, or anything like that.

As to why I limit the speed of the virtual network adapter, it is so that websites are not able to burn up my data, which most will always try to do, because of their ads and other streaming garbage.  It has been said that various programs and browser extensions will supposedly block that stuff but the creeps who maintain those websites always seem to find ways to get around those programs, or they make it so that their website will refuse to work if you have those programs.  I set the speed as low as I can such that all the websites I use will work properly.  I have found that 150kbps (0.15 Mbps) or about 3X dial up works quite well.

Another benefit is that a slow internet connection makes it harder for malware to invade if you are by chance unlucky enough to run across it while surfing the internet.

However, I am never stuck with that slower speed limit.  I can lift it any time I want and for however long I want.  Typically, I only feel the need to do so when I'm downloading large files.  For example, about 3 days ago, I downloaded the entire KDE3 repository for openSUSE 42.2, around 1.25 GB of data and about 1500 files, in about 30 minutes.  This comes to an average speed of about 700 Mbytes a second or about 9.8 Mbps.  However, during that download, I saw speeds as fast as 1.7 Mbytes a second and as slow as 250 Kbytes a second.  In other words, the speed constantly fluctuates but the average is still more than reasonable.  That is how internet connections in general work, and not just satellite.
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Exede Lindsey

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Hello Charlotte, I'm sorry for the service you've experienced thus far, please allow us the opportunity to review your account and see what we can do. Please send us your account and contact info to exedelistens@viasat.com
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Christine Conrad, Champion

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Robert, data isn't "lost", your devices have used it. To find out what devices are using it, you need to do some investigating on your end. I have a router that shows all data usage going to and from the internet, by device and what that device was using data for. You might be very surprised at things your devices use data for, much of it in the background, without your intervention.
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Alex, Viasat Corporate Communications

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Hey Christine, can you shoot me an email please? Had something I wanted to ask you and I think my email wound up in your spam. alex.miller@viasat.com
thanks!