I am getting a lot of spam mail in my inbox. Why is the spam filter not catching it?

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Martha Barnett

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Posted 4 years ago

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JEP

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Martha - How do you have your SPAM filter set, None, Low, Medium or High?
Go to your email webpage and check or set your SPAM filter.
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Martha Barnett

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My email is wildblue.net, which I guess was the predecessor to exede.net.  When I go to the preferences, there is no setting for the spam filter.  I can only add or remove addresses to block as spam. They all started coming in March 14.  Had no problem before this, now they come in masses every day!
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Steve Frederick-VS1/Beam314, Champion

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Martha, on the webmail page, in the Mail tab, look at the lower left, under WebApps, you will see Spam. Click on that, and you can set the level of filtering.

wildblue.net is still a widely used email address by many of the earlier subscribers of ether Wilblue or Exede internet services. Newer subscribers are not getting exede.net address assigned to them.
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Martha Barnett

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Awesome! I found it! I was looking under preferences.  Thanks a bunch! I hope this will take care of it.
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Steve Frederick-VS1/Beam314, Champion

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You are most welcome. Some of the features are not always where you would expect to find them.
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Lee Ann Ferguson

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Martha, same here. Rarely EVER received junk mail. Now it's everyday and lots of them. Wildblue/exede was pointless to ask. Fingers crossed I'm going to try what Steve suggested. I do think WB/exede should be setting up walls or something to stop all this junk
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Lee Ann Ferguson

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Steve I'm on an iPhone and my wildblue.bet is only the mobile version. Can not find any other option. Need full desktop site but doesn't have that option.
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Martha Barnett

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The problem has not stopped. It has not even diminished. I mark every spam mail as spam but it's as if no one does anything about it.
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Old Labs (VS1-329-L12FZ)

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Keep reporting/marking them as spam - there's really no manual intervention involved, it's pretty much all automated and takes quite awhile for them to make it onto a known spam list. The more people that do it the sooner it takes - unfortunately most just simply opt for deleting them without reporting as spam and the learning process is delayed.

Once you're on a list of known valid email addresses that spammers use, they multiply like rabbits.

It took my wife some 9 months of repeatedly marking/reporting spam before they dropped to a trickle after her email address was compromised - they got hold of her email address from one of the newsletters she subscribed to. The sender was using the poor practice of copying (cc) everyone on her subscriber list - she (the sender) stopped doing it after I sent her a nasty gram explaining that she should be using blind copy (bcc) because all a spammer had to do was subscribe to the news letter and viola... a list of valid email addressed could be harvested from the copy header.
(Edited)
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Brad, Viasat Employee

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Zimbra isn't quite Google unfortunately. Gmail was the basis we used up until last summer but now due to Google ending agreements with ISPs like Exede we had to go with another email client. You can always do a Gmail address free without being tied to a ISP. However for spam filtering on the exede/wildblue emails, I know it's tiresome but marking those emails as spam, unsubscribing if needed and unchecking the box that adds you to mailing lists for online interactions are more or less all you can do outside of changing your inbox's spam filters. Sooner or later they'll slow by doing that. 
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Old Labs (VS1-329-L12FZ)

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Agree with Brad, but advise against unsubscribing from obvious spam (I only unsubscribe from legitimate sources). Not much that can be done about spam other than for those suffering from it to become proactive in reporting it - it takes a village to combat it. Some suggestions for reporting and avoidance can be found at:

http://www.techsupportalert.com/content/how-report-spam.htm

Me personally, I report any to SpamCop - it doesn't take much effort but that's easy for me to say since I rarely get any... 1 or so a month if that even.
(Edited)
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Lee Ann Ferguson

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Ooh how do you do that? I've not heard of it. I'll try anything at this point.
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Lee Ann Ferguson

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Thank you brad. You've given more information than any of tje respondsEs from wb/exede I've submitted.
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Brad, Viasat Employee

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Of course 3rd party spam filtering software may help too. I can't officially recommend, encourage or endorse any but I'm sure some users on here will be more than happy to give suggestions of what helps them
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Ellen Sills Greene

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I got no spam before about 6 weeks ago when a technician came out to my home to check my equipment.  What gives?  Now I gets loads of it.  I was told to individually mark them as spam.  That takes a LOT of time which I didn't have to do before.  What happened????
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DMB

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How do I set my Excede Wildblue email Spam filter using my iPad? My account is being flooded with Spam! I flag them all and then send to Spam folder. Still get tons everyday! Please help!!
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Diana, Viasat Employee

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Hi Debby, I suggest to speak to Apple for instructions but my guess would be in settings. 
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DMB

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Hi Diana,

Thanks for your reply. Please check your tablet or smartphone. You'll see what I am talking about. Once again I am pointed to a dead end. I'm an IT Acct. Exec for FedEx for 26 years. This is the third time requesting help from my provider Excede. I have contacted Apple. Apple sends me right back to you, my provider as they do not control my email provider settings nor are there settings on the Apple iPad or iPhone, Android ect. that an end user controls for email SPAM or email prpreferences. Apple advised what I already knew that my email provider, Excede/Wildblue is the one to contact. Period. I am totally frustrated. I can only do so much with what Excede/Wildblue provides tablet end users for managing their account.

I can't imagine I am the first customer who uses their iPad, tablet or smartphone to manage their Excede/Wildblue email preferences. There is no setting in Preferences for SPAM control. Is there a 3rd party app that also has to be used?

Prior to submitting to this forum, I called Excede, and received a very rude agent who was completely clueless about preferences and again provided no resolve. To this end, I have now escalated my issue upward within Excede. I have been a loyal customer for 9 years! We live in a rural community - zip 38068 and pay a very high premium for Excede/Wildblue service. I don't receive anything but a small bandwidth limit, Internet and email service (that I loose when it rains) for this premium. We can't even stream movies because Excede & Direct TV do not partner for this service. Believe me, my community would gladly pay AT&T to connect us to their UVerse high speed service we were able to do so.

Customer loyalty must mean something to someone at your company. I know I go out of my way to retain mine at FedEx.

Regards,
Debby
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Starring Matter

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Debby, if the mobile interface does not give you spam settings, you can log into your email from the webmail, where you will be able to manage your spam settings.  From the webmail you can increase your spam filter sensitivity, as well as set specific email filters to block any type of email you wish.  
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Brad, Viasat Employee

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I'd second what Starring Matter suggests. You should have that ability if you log in at go.wildblue.net. and that may end some frustrations with spam

We've been seeing complaints for spam but unfortunately to be somewhat blunt but to the point (please don't take this as me being rude), but a lot of our customers were here last year when we had Gmail as our email client. Once Google terminated their agreements with all ISPs (like us) we had to go to another company. Zimbra isn't quite Gmail and they have different quality spam guards. It's tedious but the best way to control it is to always mark emails as spam when needed, block senders, unsubscribe from lists (sometimes ordering something online will automatically add their newsletter and offers unless you opt out) and eventually that'll quell some of those annoying spam emails.

In addition you can do some of the following: If you liked the spam filters associated with Google you can always create a free email via their gmail and it won't be tied to a ISP. Our email is 100% an optional and free add-on and we work with Zimbra to provide that option but we don't charge or require customers to use a exede.net or wildblue.net email address.  Secondly, you can do a 3rd party anti-spam software but we cannot recommend, endorse or anything similar to a particular program as we do not own them but I'm sure several on here has some suggestions. 
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DMB

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Hi Brad, I'm an IT exec. From my iPad, I log into Wildblue.net via Safari to perform as much filtering and email cleansing as possible. I also have a Gmail account used for purchasing and I do not subscribe to any mailings nor do I make purchases with the Wildblue iPad email address used. I've done everything but go back and forth from iPad to laptop. I guess I'm back to square one. Thanks!
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Lee Ann Ferguson

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There are NO options that I can see if I access my wildblue mall via SAFARI on my iPhone. Brad I appreciate your input and I know these issues aren't because of you, but at what point does exede wildblue take into consideration their customers? Sadly I too live in a rural area without much option for Internet. Pay quite w bit of money for limited data. You'd think they could find a fix for this situation.
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Brad, Viasat Employee

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I understand the frustrations LeeAnn. While we do offer the email as a free option, it's all ran by Zimbra kinda like how it used to be ran by Google before that ended. It's tedious but block and mark as spam (repeat) is pretty much all that can be done if you've already logged into your email on a computer and set your spam settings high. I'm not sure how a POP mailbox is on this but that might be a route worth looking at too. Slowly but surely marking those emails as such and blocking those senders will only help refine Zimbra's spam filters and help it in the long run. 
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Ranchsj

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I don't think it helps at all. Why can't exede/Wildblue incorporate a better spam filter?! I pay a small fortune every month for this service. If I had another choice believe me I would NOT choose this company.
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Ranchsj

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I don't think it helps at all. Why can't exede/Wildblue incorporate a better spam filter?! I pay a small fortune every month for this service. If I had another choice believe me I would NOT choose this company.
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Brad, Viasat Employee

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Hello Ranchsj,

While the email is 100% a free option we give customers (we have not and will never charge customers to use an Exede email address), we use a company called Zimbra for our email service. We previously used Google and I don't think it's any secret that it did a VERY good job blocking spam. Unfortunately after Google terminated agreements to be an email provider for ISPs (like Exede) we had to use another company. Unfortunately Google was VERY good at what they do with email and other providers aren't quite as refined. To put it somewhat simply Zimbra isn't Google unfortunately. The only way it can improve beyond changing your spam filters is to mark appropriate items as Spam that way it can build its junk mail blocking ability up. Keep in mind if you liked how the email was prior to the change you can get a free gmail email address free at anytime and are not required to change internet providers to do so. 
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Lee Ann Ferguson

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The email is free yes but we pay for a whole package including free email. So that's what we all signed up to use with our internet provider. Which USED to work fine. So u suggest to get another email provider? After years of the same email address? Makes sense?! No. We signed uo with a provider and email and now we don't get the protection we PAY FOR. wildblue/exede needs to fix THEIR PROBLEM, for their customers. It's very sad
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Brad, Viasat Employee

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The reason our email used worked better with spam was because it was Google's email service. They ended that relationship with ISPs like us and the one we have now as a replacement isn't quite as effective against spam, (Google like most of their services are VERY good at what they do and leaves big shoes to fill). I was merely suggesting that if anyone liked the old email service's layout, spam control, features, ect Google offers their email service for free. We offer the email as an optional add-on. Really all it is basically is a email with our service at the end but it's a company called Zimbra that's running and hosting our email service.

Personally I prefer a non-ISP email myself as it's not tied to whomever I'm subscribed to, that way if I were to ever change service down the line should I move or anything, I won't lose that email address. AOL was probably the last time I've done a provider-based address and since then used Gmail or Yahoo. But that's just me. it's 100% an opinion and suggestion and not me telling you what you should or shouldn't do. 

I definitely understand that if your Wildblue or Exede email has been with you for a long time why you would not change it. It's the email everyone knows. That's fine! The spam problem is something that takes some time to get rid of and that has to be done on your end and involves unchecking any automatically enrolled "offers and newsletters" when you do things online (ie sign up for an account, fill out an RSVP for events, order things online....more and more things do this and they can create more spam), reporting everything that shows as spam, and trying to check your email daily and do these things to stay on top of it. 

While I suggested Gmail, even with an effective spam block I get 20 or so emails a day just from things I've done online. For example: I get fast food offers since I ordered online before, Amazon deals "based on what I looked at", comments on other forums I've joined, homebrew shops, Petsmart deals since I bought my dog a jacket once, Kickstarter suggestions on things I'm not even interested in supporting, and routine emails about a service I cancelled in January. And that's all just based on things I've done online or goofed around with. Other spam that's  unsolicited does come in but it's blocked or it gets blocked after reporting it. So Spam sometimes becomes a "whack-a-mole" game depending on what kind of emails you're getting. It's annoying but keep reporting the spam as such and it'll help build the spam filters with Zimbra and slowly but surely the spam will shrink.
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Bev, Champion

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Exede needs to do something. I just had to call in because my email was blocked because I RECIEVED too much SPAM.

I send maybe 10 emails a month, in a busy month. I receive about 50 to 75 I want, the other who knows how many are automatically filtered by my client. I don't see them at all.

If I can set my client to use a spam list and block those emails, why doesn't Exede do the same?