I am fed up with Excede and how quickly my data is sucked up.

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I am fed up with Excede and how quickly my data is sucked up. We don't download videos, or watch movies, or anything other than some web browsing, facebook, banking and email. I have the 25 gig plan and our data is slow when it renews and gone within about 5 days. We mostly use our cell phones and Verzon data to do anything because Excede is worthless. I call about every month because I want to know where our data could be going. It is ridiculous! Customer Service is not helpful because they really don't know. So I buy more. So my bill for about 5 days of minimal service is over $200 a month! First option I get at a another provider...I am moving on!
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Posted 3 years ago

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Diana, Viasat Employee

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Hy Crysta, I'm sorry if you are not getting the best use of the data plan you have. Please shoot us an email at exedelistens@viasat.com and we'll see what we can do to help.
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Gwalk900, Champion

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There are many background processes that use large amounts of data. There has been a change in the way the Microsoft presents updates across the board as "roll[-ups".

Many more websites now have auto start videos and now more are doing a "pre-fetch" on their clips. About all you can do is install ad-block, flash-block and now Flash Control to ease the per-fetch issue.

Then we get into routers and wireless security.

There have been three notable security issues reported by Cisco, Netgear and D-link that need to be patched by router firmware updates. It really is a jungle out there.

Additionally a security audit should be done to insure that certain things are done:

> Default username and password for the routers GUI is changed<

>All guest accounts are disabled<

> Remote Access is disabled<

>Wireless encryption at least to the WPA2-Personal standard in enabled on all available frequencies<

> WPS is disabled<

> All internal cloud and sync functions are disabled<

>All internal "Services" be disable or reviewed for data cost/benefit<

For Windows computers I suggest that you install the free version of Glasswire so that you can more easily track usage of both programs and processes.


Suggested settings:

Output results:

It is important to remember that Glasswire will only track and report the usage on the single computer upon which it is installed. Multiple computers will require that Glasswire be installed on each machine and the data correlated.

Due to privacy issues your ISP is not going to track your data usage in anything more than a general way with out a court order.

If you choose to "Network" your connection the responsibility of administering and securing that Network falls on you, not your ISP.

Glasswire will truly help on the Windows computer within your Network but the wireless channels are a more difficult matter.

Do NOT overlook wireless printers. Depending on settings and permissions they can use massive amounts of data if allowed to update their software suite. Some of the HP printer driver/software bundles can run into the 100's of MB's

There recently was a Hughesnet user who found that a misconfiguration of her printer was allowing her husbands laptop to access the Network using the printer as a wireless access point. This was during periods where is 'net access was curtailed due to excessive usage. His computer searched out available connections and connected automatically.

In other hardware related issues. Nvidia, one of the major graphic chip/card manufactures as constructed their latest video  card driver to collect and share "telemetry" with the company. This is said to be using large amounts of data.

Windows 10, in addition to "forced updates" in most cases also collects telemetry data and shares it with Microsoft. This behavior can also be found in Win7 and 8.1 depending on what Win Updates you have installed over the last several months.

I suggest that you check the capabilities of your present router to see if it allows the tracking of usage by device.

Every byte of data that you use HAS to go through your router so that is the most central point for you to monitor your usage as a counterpoint to usage claimed by your ISP.

If your router does not have this capacity I strongly urge you to get one that does.

As an example here are some screenshots of my Asus RT-AC3100 and its "Traffic Analyzer" function:

Usage by date and device:

By Statistics:

The 3100 may be a little pricey for some budgets but there are less expensive models that also have the Traffic Analyzer function so read the specs carefully to be sure you are getting a model with this important feature.

At times you can find factory refurbs with full warranty's available at considerable savings at places like newegg.com among others.