I am constantly having to restart my modem. Anyone else having this issue?

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Rain or shine I am constantly having to restart my modem. It seems like I do this twice a week at minimum.
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Vale Rodriguez

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Posted 4 years ago

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Knight Rider

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You shouldn't ever have to re-start your modem for any reason.  Those are designed to run 24/7 with no issues.  My guess is either an alignment issue with the dish or maybe something with the modem.  I would send exedelistens@viasat.com an email and see if they can review your account and see if they can see any issues on their end.  Include your account number and contact info and reference this post and Lindsey or Diana will get back to you and see what they can do for you.  Worse case they can put in a service call for you and get a Tech out to look at the equipment.
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Exede Lindsey

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Hello Vale, Knight Rider is correct, you should not have to reboot your modem just for service. There may possibly be a connection issue more serious which would explain your modem issues. I would be more than happy to review your account, please send an email to exedelistens@viasat.com. Thank you.  
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LorrieL, Champion

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Once in a while I lose my internet connection during a storm/heavy downpour, and then afterward have to reboot my modem in order to get connection back. I always thought that was normal, but you are saying it isn't?  Other than once in a great while, I have no problems with my modem.
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Knight Rider

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The modems are always sending signals and listening for the satellite to respond so even if there is a bad storm once it clears enough the modem should auto connect back to it.
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hexe

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I have to reboot my modem at LEAST twice per week, sometimes more often, and there will generally be at least one day per week where it will take several hours before I can get reconnected to the web after I've powered up the modem each day [since I unplug it whenever I don't have any devices connected to the 'Net, ever since my two experiences with vanishing data]. Frankly, I think these modems are junk, and for the life of me I can't understand why we're stuck with these outdated old things.
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thorneo

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I would say miss aligned dish . it could be out just enough to screw everything up
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Exede Lindsey

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Hi Hexe, if you have to reboot your modem that many times then I would suspect there is a major issue with your modem that needs to be fixed as soon as possible. At your earliest convenience please send me your account and contact information to exedelistens@viasat.com. I would love to get this resolved for you. Thank you. 
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hexe

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Exede Lindsey, I'll drop you a note. Knight Rider, I haven't the foggiest idea as to what would be a better modem or is newer--that's not my area of expertise. All I DO know is that several times per week, this modem I currently have, which is coming into it's 3rd year here within the next week, repeatedly gets stuck in a 'loop', as it was described to me back when I first got the service and the original modem left for me did the same thing for the first three days I had it and had to be replaced.  Ask me what's new in small animal medical care and I can give you a detailed answer. thorneo, If it was a misaligned dish, however, I would expect to have difficulty connecting all the time, not just one day per week or so. There's nothing around the dish that would alter it's alignment, and I regularly check that all connections, fittings and screws have not loosened. Pretty sure this modem has begun its death march, that's all.
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Knight Rider

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That very well may be the case Hexe that its just dying, and if that is the case Lindsey will get you another one.  If that's not the case then Lindsey will figure out whats going on from the Exede side and get you taken care of with out having to replace the modem.  As far as something new the Surfbeam2 modems are the newest thing that Exede has for modems.  Hope they get you fixed up soon.
(Edited)
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Steve Frederick-VS1/Beam314, Champion

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My modem has been in service for over 3 years now, and I have never had any problems. I only loose connection during very heavy downpours. If you are loosing connection regularly and the modem is looping, there is a good chance that your dish is not ideally aimed at the big bird in the sky. That could cause the looping during less than clear skies. I don't know what your modem statistics look like, a low Rx SNR would be a good indicator of poor alignment, or high cable resistance and/or cable attenuation are other possible indicators.

Hexe, sending that email to Exede Lindsay or Exede Diana will certainly get you a quick solution, as Knight suggested above.
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thorneo

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all of these issues sound more like a bad modem. I had to do this my second year with exede but then I called in and had somebody to come out "after my modem started switching gateways on it's own!" They installed a NEW modem not a refurbed one and that trouble was over.
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Knight Rider

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Vale,  was Exede able to figure out your issue and get you fixed?

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