Rain or shine I am constantly having to restart my modem. It seems like I do this twice a week at minimum.
You shouldn't ever have to re-start your modem for any reason. Those are designed to run 24/7 with no issues. My guess is either an alignment issue with the dish or maybe something with the modem. I would send firstname.lastname@example.org an email and see if they can review your account and see if they can see any issues on their end. Include your account number and contact info and reference this post and Lindsey or Diana will get back to you and see what they can do for you. Worse case they can put in a service call for you and get a Tech out to look at the equipment.
Hello Vale, Knight Rider is correct, you should not have to reboot your modem just for service. There may possibly be a connection issue more serious which would explain your modem issues. I would be more than happy to review your account, please send an email to email@example.com. Thank you.
Once in a while I lose my internet connection during a storm/heavy downpour, and then afterward have to reboot my modem in order to get connection back. I always thought that was normal, but you are saying it isn't? Other than once in a great while, I have no problems with my modem.
I have to reboot my modem at LEAST twice per week, sometimes more often, and there will generally be at least one day per week where it will take several hours before I can get reconnected to the web after I've powered up the modem each day [since I unplug it whenever I don't have any devices connected to the 'Net, ever since my two experiences with vanishing data]. Frankly, I think these modems are junk, and for the life of me I can't understand why we're stuck with these outdated old things.