Hello Deb, I’m sorry to hear you are not able to access your account online. If you’d like, you can reach out to us at firstname.lastname@example.org and we can reset your information. You also have the option of visiting myexede.net and follow the instructions to reset your log in credentials. Thanks
Normally your user name for setting up your account is a nine digit number starting with a "4" and your initial password is the primary phone number on your account. The installer should have left you a form with this information. If you need additional, go to the other forum where we can private message and I may be able to help you further.