I also have unexplained data usage. Exede claims I have 4 devices, I have 1 laptop

  • 1
  • Problem
  • Updated 1 year ago
  • In Progress
I also have unexplained data usage. Exede claims I have 4 devices and using Wifi. My router has been disconnect for 6 days and the ethernet cable plugged directly into my one laptop.
Photo of Carol

Carol

  • 2 Posts
  • 0 Reply Likes
  • upset with Exede

Posted 1 year ago

  • 1
Photo of Tim Spake

Tim Spake

  • 410 Posts
  • 211 Reply Likes
But you have to except their usage, even though you know it is bogus.
Photo of Carol

Carol

  • 2 Posts
  • 0 Reply Likes

I have not found a way to verify my usage with another source


Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 3898 Posts
  • 3974 Reply Likes
Carol,

ViaSat/Exede really has no idea what devices are connected to your router. I assume you're using the standard Surfbeam 2 modem only and not the newer Exede WiFi modem and they may have the ability to determine what's connected to their own router.

If the standard modem only, they are deriving (making a wild guess) as to what devices you are using through something called "user agent strings" that are attached to requests. These strings don't really identify the devices themselves but can be used to indicate an application's compatibility with a particular device. Even on just your laptop, there are likely several different applications using your connection and sending different "user agent strings". It appears they may also you some other techniques to "derive" devices.

If you are in fact connected directly to the standard modem only and you happen to be using Windows 7, 8, or 10 or an Android device you may want to install Glasswire (it's free and available at https://www.glasswire.com/). It will provide you with some very detailed information about the applications that may be using your data once it starts monitoring data on that laptop.

If you use something other than the above mentioned operating systems, let us know and we can identify something that will work there.

Post some screen captures of it after awhile and some one will be able interpret its results.    
          
(Edited)
Photo of Brad

Brad, Viasat Employee

  • 3122 Posts
  • 1101 Reply Likes
Old Labs is correct. We can only ID devices on 3rd party routers based on what browser we see on the router and sometimes it's possible we're wrong on how many devices connect. For example if a Phone updates it may show as 2 devices since a update occurred. It also shows us for the full month so if you had company one weekend or something it'll still show as a device but usually we can see when that device last was seen.  If you email us at exedelistens@viasat.com we can personally review your usage.