HughesNet customer wanting to become Viasat customer

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Here is what I just told HughesNet:

Looks like Excede is rolling out their new Satellite now.  Still not available in my area.  Smiley Sad

 

I'm going to keep checking.

 

150g unthrottled simply can not be beat.

 

Even their 50 gig plan beats HughesNet.  100/month vs 129.99/month.

 

If HughesNet would give me 50gigs at 100/month, I could live with that.

 

But they don't.

 

I know the arguments.  HughesNet doesn't have the capacity. HughesNet won't offer what they can't support.

 

I don't care about their problems.

 

All
I care is getting as much as I can for as little as I can.  Just like
every single other person and business out there. I am not a charity.  I am not going to take pity on a company simply because they "can't."

 

If Viasat (Excede) comes to my area, I'm gone.  Unless HughesNet wants to make me a better offer.

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Lighthope

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Posted 2 years ago

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Brad, Viasat Employee

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Hi Lighthope

We'd be very happy to welcome you on-board and will be available throughout the entire USA. We are expecting the ViaSat-2 plans to come out sometime this month. Please keep checking with us and this forum for any official announcements and release dates. 
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Stephen Fish

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 just left vasat because my internet dropped 3 to 5 time a day i called then and they wanted more money i had been with them for 8 years and i was told that they would upgrade me to the faster internet the guy come out with the same equipment so for 2 day all i got where lies
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James Billinger

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Brad you mean early this month. I keep seeing early Feb release
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VeteranSatUser, Champion

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Lighthope. There is nothing Hughesnet can do to compete with Viasat once the second satellite comes online. Just wait until the new plans hit and make the moves.
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Lighthope

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HughesNet recently launched another satellite, Gen 5, which is what opened up some new plans.  But those plans pale compared to what VisSat is offering.

ASSUMING that they reasonably deliver the speeds advertised.  I will be checking into those very carefully.  I know satellite always has issues.  HughesNet has been pretty good, but I am in a very rural area and don't have much overcrowding issues.  I suspect ViaSat will be the same.  I had them many years ago as GotSky and had no problems with that.
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VeteranSatUser, Champion

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I use to have Hughesnet. There is no comparison. Viasat is superior in many areas. Most of the negative reviews you read are from people that have no concept of satellite internet's limitations.

Incidently, Hughesnet's "latest" satellite is nothing special. It is based on technology several years old. More of the same. Viasat's new satellite is built on new technology that is current, not dated. Do you want a new IPhone, or a model from six years ago. I think you know the answer to that.
(Edited)
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Lesa Will

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buddy i have been a customer for excede for 7 yrs new people have bought it and you will be missing data and over charged,and speeds will be crap just WARNING YOU!!!! better do your research a bit better this company has become a scam horribly...
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Lighthope

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Good to hear both sides.

I know HughesNet has a lot of people saying the same thing.  Interestingly, it seems their community forum is a lot more bitter toward the company than ViaSat's fourm.  Of course, that is anecdotal.  It may or may not be true.
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GabeU, Champion

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Go away with your phishing links, SCAMMER!!!!
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Stephen Rice, Champion

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Y'all weird.
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GabeU, Champion

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Who?  I'm just letting people know it's a scammer so they don't make the mistake of clicking on the link thinking it's actually for HughesNet customer service.  Gotta keep people safe.  Hopefully a mod will just delete the post.  
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Stephen Rice, Champion

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I wish they would delete my post from the other evening. That was a rough night.
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GabeU, Champion

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I was wondering what was going on.  To be honest, I was wondering if your account had been hacked.  But, we've all had rough nights.  Such is life.  
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Brad, Viasat Employee

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A few hours after the fact but I gave that post the Thanos snap. 
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Jim16

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"150g unthrottled simply can not be beat."

Lighthope,
Everything at 150 gigs has a VIDEO throttle. 320p or 720p or 1080p.  Make sure you understand that.  At least on the existing plans now.
(Edited)
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Lighthope

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I don't do NetFlix or other streaming service, so throttled video doesn't bother me.

I think HughesNet throttles video as well or does something to it.
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Stephen Rice, Champion

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I thought it was 320p, 480p, and 1080p.  I'm thinking we are at least a year away from Viasat ditching 320p and offering a 1080p  plan.
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Jim16

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I'm sure I saw 1080p somewhere, didn't I?
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Stephen Rice, Champion

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Ha.  That's about like the people who didn't read the part about speeds being reduced after 150 gb of data being used.
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Stephen Rice, Champion

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In all seriousness,  I think unlimited 1080p plans are coming but not anytime soon.  Its probably going to be one to two years before something like that becomes available.
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VeteranSatUser, Champion

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Or one or two hours.

I have the old Freedom plan at 150GB and 1080p. I will take that all day long.
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Stephen Rice, Champion

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I've got a Liberty 12 plan at 1080p too.
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Mark

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Hmm...I guess it’s not anytime soon...
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VeteranSatUser, Champion

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Hmmm. Look at that 1080p is available with an "unlimited" plan. Now. Is it worth $190/month? THAT is a steep price!
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Stephen Rice, Champion

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Wow. I was wrong. Doesn't make much sense to offer 120 mbps just yet but wow. I'm sure someone will jump on it. Just won't be me.
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Stephen Rice, Champion

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Kinda funny though. All those people that were crying to move to Viasat 2 are now going to be crying that they can't afford it. Lol
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VeteranSatUser, Champion

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That's for sure. That price is insane. I suppose some "cord cutters" will jump on it though. Still way, way too expensive. We are not talking 4K resolution here!
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Cindy

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I'd love the 120 mbps but not the price, wow!!!!
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Stephen Rice, Champion

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What's funny is web pages aren't going to load any faster on a 120 mbps connection than they will on a 5 mbps connection.
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Stephen Rice, Champion

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But mark my word, in a year or so those introductory rates will be the standard rates for those plans. I just hope they drop the platinum speed down to 50 mbps.

It is going to be a nightmare for them to offer 120 mbps unless Viasat 1 magically becomes capable of supporting those speeds.
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VeteranSatUser, Champion

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Only Viasat-2 can do that. And don't assume that speed in all areas. I also believe "unlimited" will be 500GB.

Of course people will still complain!
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Matt B, Viasat Employee

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Juuuuuuuust to make sure everyone is aware....  Mark's screenshot above is not official.  No new plans have been released yet.
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computer1949

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When will new plans be available
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Steve Frederick-VS1/Beam314, Champion

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When they are officially released.
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computer1949

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Thats what I would like to know
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Jim16

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It looks Official Matt B.  :)
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J&J

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Yup... Looks genuine....  someone let the cat out of the bag early and now they're trying to do damage control.    Why bother trying to put the cat back in the bag... It'll be old news in a few days anyway. 
 
  
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J&J

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Yup... Looks genuine....  someone let the cat out of the bag early and now they're trying to do damage control.    Why bother trying to put the cat back in the bag... It'll be old news in a few days anyway. 
 
  
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J&J

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Well, I know the double-post isn't my mouse click going nuts.. This is a new mouse and I just got ANOTHER double-post.  It's like I'm being haunted, much like the hamburgers that show up on the right side sometimes.    ;o(
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Matt B, Viasat Employee

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I'm pretty sure your double post problem is due to the extra balderdash, baloney, bilge, bunk, claptrap, crap,hogwash, rubbish etc that has been posted recently regarding plans that have not been announced yet. :-)
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J&J

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Just out on a modern-day fish'n trip...   :o)
 
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Lighthope

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Those plan prices look okay to me.  I don't stream video, so I don't care about throughput as much as I care about data.  So bring it on!
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VeteranSatUser, Champion

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Not official? More of that pesky fake news? If it looks official, and,seems official, isn't it official?
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Michael Monti

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These speeds are a joke anyway... I have the bronze plan now, Unlimited at 12mbps.... 12mbps, what a joke!!! I never see 12mbps, last night at 6:20 PM I was getting a DL speed of 0.56mbps and upload at 0.84 mbps, ten minutes later I was getting a speed of 0.33mbps DL and UL of 0.64mbps... those are Dial-UP speeds. And I pay $70.00 a month, what a joke!!
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Lighthope

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Is this an isolated incident or is it widespread. I genuinely want to know.  I don't want to jump ship to another satellite company just to have the same problems.

Where are you located?  How long has the problem gone on?  It is all day or just in the evenings?  Etc.
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Stephen Rice, Champion

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You aren't going to get full speed during primetime when everyone else is on the network.  I am on a Liberty 12 plan and I often get speeds beyond 12 mbps during the day, when I still have priority data.  This morning my speed was 14 mbps and my current speed is 15.7 mbps.  The network isn't super congested and Viasat has the ability to give me more than what I am paying for.

When the network is congested, speeds slow down.  From 5pm to midnight, I can expect speeds to slow down to a few mbps since everyone else and there momma is sharing the same bandwidth after work.

If you are getting speeds below 1 mbps during primetime it just means you are on a very congested beam.  .56 mbps is not dialup speed and is about ten times faster than 56k.  The internet is very usable at 256k speeds (about .25 mbps) and you can do most web browsing but can't stream video.  .56 mbps is just enough speed to stream video at the low resolution speeds offered on the Bronze Unlimited plan.

One of the things I like about the Liberty 12 plan is my video quality is not restricted.  I have 12 GB of data to use as I please.  Once 12 GB is used up, I am reduced to slower speeds (Liberty Pass) that are supposed to be in the range of 1 to 5 mbps during the day and much slower during primetime.  During the day, I routinely get speeds ranging from 1 mbps to 10 mbps.  At night my speeds drop to 256k.  The day speeds are actually better than what I signed up for since I'm only supposed to get up to 5 mbps and often get up to 10 mbps.  The nighttime speeds of 256k are exactly what I signed up for as well, once my 12 GB of priority data is all used up.
(Edited)
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Lighthope

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I understand that speeds slow down when more people are using the internet, like in the evening.  But most people will expect speeds to be "reasonable" if not "advertised".  If you're paying for "up to 25 mbps", 18 mbps is acceptable.  5 mbps is not.
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Michael Monti

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I totally agree! I'm paying for 12mbps and I don't even get 1mbps. I get dial-up speeds for 70 bucks a month.
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Michael Monti

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Cindy

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Hmm that's not right at all. Call them!
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Steve Frederick-VS1/Beam314, Champion

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@Michael Monti, those speed tests you have posted above are not results from your Viasat internet. The dead giveaway is that the latency of 52 ms is from a cell service or ground based internet. Satellite internet will have a latency in the range of 600 ms to 700 ms.
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Michael Monti

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@Steve Fredrick. You are wrong, Steve! They are from my viasat/exede internet that is all I have at my newly built house that I can't get cable/or dsl or any other service.  Even though I am in a nice subdivision.  I thought I would go with viasat since I saw they had a new satellite viasat 2 and it would be faster and the unlimited data... It has been that slow since the installer for viasat left my house. I even used gotoassist.me and the online tech was surprised at how slow it was.  He told me to use the google speed test which I did in the pictures because it didn't use flash and would get a more accurate reading.  Those numbers are viasat/exedes!  It is always that slow!
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Michael Monti

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Our new house and the viasat/exede and directv set up...
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Michael Monti

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Michael Monti

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When I call they always tell me it's just congestion. And there is nothing that can be done.  And I am nowhere near our 150GB of data... only at 12GB
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Deku (The #1 Hero Data Saver), Champion

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@Michael Monti uhhh... viasat ALWAYS and will ALWAYS to tell you to USE speedtest.net !!! NOT ANY OTHER ONES!!! also... i have records OF my speedtest.net onto my ipad... IF ya not convinced... THEN LOOK onto my praises of what ive posted... also look it praises tab and look at my speedtest.net images... AND you WILL understand that the ping is at 600ms to 700ms... also... IF the ping WAS at 52ms ID BE ABLE TO GAME CALL OF DUTY BLACK OPS 3 ONTO MY XBOX ONE ALL THE TIME!!! :D BUT!!! sadly... that is a FALSE!!! from the gotoassist.me... IF ya ACTUALLY TALKED!!! to viasat by calling them... THEN they WILL tell YOU that the pictures you are POSTING now are false readings... ALWAYS i mean ALWAYS call viasat... GOTOASSIST.ME isnt something id recommend... id suggest YOU CALLING VIASAT!!! and stuff... THOSE NUMBERS ARE NOT VIASATS!!! THOSE ARE FALSE NUMBERS!!! either... you dont know unless you confirm 3 times with viasat...
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Deku (The #1 Hero Data Saver), Champion

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@Michael Monti uhhh... viasat ALWAYS and will ALWAYS to tell you to USE speedtest.net !!! NOT ANY OTHER ONES!!! also... i have records OF my speedtest.net onto my ipad... IF ya not convinced... THEN LOOK onto my praises of what ive posted... also look it praises tab and look at my speedtest.net images... AND you WILL understand that the ping is at 600ms to 700ms... also... IF the ping WAS at 52ms ID BE ABLE TO GAME CALL OF DUTY BLACK OPS 3 ONTO MY XBOX ONE ALL THE TIME!!! :D BUT!!! sadly... that is a FALSE!!! from the gotoassist.me... IF ya ACTUALLY TALKED!!! to viasat by calling them... THEN they WILL tell YOU that the pictures you are POSTING now are false readings... ALWAYS i mean ALWAYS call viasat... GOTOASSIST.ME isnt something id recommend... id suggest YOU CALLING VIASAT!!! and stuff... THOSE NUMBERS ARE NOT VIASATS!!! THOSE ARE FALSE NUMBERS!!! either... you dont know unless you confirm 3 times with viasat...
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Rique

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Wonderful... now do you care to explain why your screen cap shows a battery indicator, signal indicator, etc? You know icons commonly visible on a mobile phone? Steve is absolutely correct - pings of 52 are not possible with satellite. So if that portion of your test results are questionable, all portions of your test results are questionable.

Try the same tests with a laptop or desktop. I recommend fast.com for a pure speed test or testmy.net. 

Mind you, I'm not questioning that you have poor speed results. You may well have that. I am questioning the results you sent above, though. They're definitely open to question, as Steve quite accurately pointed out.
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Rique

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Wonderful... now do you care to explain why your screen cap shows a battery indicator, signal indicator, etc? You know icons commonly visible on a mobile phone? Steve is absolutely correct - pings of 52 are not possible with satellite. So if that portion of your test results are questionable, all portions of your test results are questionable.

Try the same tests with a laptop or desktop. I recommend fast.com for a pure speed test or testmy.net. 

Mind you, I'm not questioning that you have poor speed results. You may well have that. I am questioning the results you sent above, though. They're definitely open to question, as Steve quite accurately pointed out.
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VeteranSatUser, Champion

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Don't use speedtest. Despite what Viasat might say, I have found testmy.net to be the most reliable satellite speed there is.
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John

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Hi Michael - Please check and see what connection you are testing.  As Steve mentioned, 52 ms latency is absolutely impossible to get with a satellite connection.  An average of 600 ms is normal for a Viasat connection.

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Michael Monti

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I can give you my speedtest.net numbers... they aren't much better... the 37.94Mbps is when I was at work.
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Michael Monti

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Check this people, I am not lying... you don't know how slow my viasat is...  check the speed on my macbook... connected with a ethernet cable... slow
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John

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I must say, I also see those speeds during prime time (6pm-11pm) as well as I am on a busy beam.  However, it is enough to stream Netflix.
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VeteranSatUser, Champion

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What is your general location? Curious what beam.
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Michael Monti

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Southern Illinois... I can't stream a dang thing at my speeds.
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Michael Monti

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The MacBook picture was the day after installation in the afternoon 3:26PM on Tuesday January 16, 2018 to be exact. Not prime time.
(Edited)
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VeteranSatUser, Champion

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If you speeds are constantly poor, there might be something wrong with your Viasat hardware or installation.
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John

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Michael, what are your ping results when pinging a public dns (e.g. 8.8.8.8) vs. your router's default gateway?  Typically both should be at or near 100%, say after 100 pings. But if pinging the gateway results is 100% and the public dns results much less (with heavy packet loss) then the problem could be at the gateway.
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Michael Monti

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John, can you explain what you mean? I am not an expert by any means I am familiar with some things but how do I check the pings on my gateway? I just ran a speed test since I just got home. And yes, it's from my phone, but here are my results.
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VeteranSatUser, Champion

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Your ping is right.  People were pointing out on your one test the ping rate was too low for satellite, but you said you ran it from work.  That explains why that PING was too low for that test result.  A PING on satellite should be 600+, like what you see above on the left hand side.


Ping BTW is a measure of latency.  In other words, how long does it take to receive after you send something.  The high the ping, the higher the latency.  That is why people have trouble playing first person shooter games on satellite.  The lag time to get a response to quick actions.

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Michael Monti

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Ok, I understand what you mean now. But on some they questioned I didn't run from work. This one was from my living room last night. My viasat router is in my bedroom, maybe 30 feet away and through a wall.
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VeteranSatUser, Champion

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That's not a valid test on satellite internet. Your latency would never be that low. Something was wrong with the test or you were not on Viasat's network.
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Michael Monti

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Does this help make any sense of all this? https://testmy.net/xQhF6Dq3p.I2cvkOnS...
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GabeU, Champion

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Folks.  Google's speed test can give incorrect latency results with satellite internet.   I have Viasat's competition, and  Google's test shows my latency as 11ms, which is impossible.  My real latency is around 650ms.  

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GabeU, Champion

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Folks.  Google's speed test can give incorrect latency results with satellite internet.   I have Viasat's competition, and  Google's test shows my latency as 11ms, which is impossible.  My real latency is around 650ms.  

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Jim16

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Yes, but does your community forum double post like our's?  :)
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Jim16

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Yes, but does your community forum double post like our's?  :)
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Old Labs (VS1-329-L12FZ)

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Not since they ditched GetSatisfaction!

Where GabeU is an Associate Brofessor... I think he's trying to steal our new Platinum 120 plan.
(Edited)
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GabeU, Champion

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So much for my covert plan.  :)  
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VeteranSatUser, Champion

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Hughesnet ditched GetSatisfaction???? That might reason enough for me to switch!
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John

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Hi Lighthope - If your choice is between Hughesnet and Viasat, then in my opinion Viasat is the best choice, hands down. If you read the various review sites and forums, both providers get equal treatment as far as disappointing speeds, overpromised performance, etc. 

One of the main problems is that customers get satellite service expecting DSL and cable performance.  Right now, this is simply not possible.  Of course, until the laws of physics are repealed, ping times and lightning fast responses (e.g. those required for some online games) are never going to match those that you can get with terrestrial service. 

But, with the oft-promised performance gains that we will (hopefully) receive with the advent of Viasat 2, the Viasat service will rival that of DSL and be more than enough to stream HD video--and leave Hughesnet service in the dust--without the constant worry of hitting the ceiling of download limits and minus the frustration of congestion during primetime use.

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Lighthope

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Having been on Satellite for years and years I know exactly what it is and is not capable of.  I actually play World of Warcraft on satellite internet.  Yes, it is perfectly playable if you accept the delay and know how to plan ahead.

Anyway, you said something that caught my attention:

"If you read the various review sites and forums, both providers get equal treatment as far as disappointing speeds, overpromised performance, etc."

This is what I want to know about.  ViaSat can promise the moon and the stars.  Do they deliver?

So if the plans they announce are acceptable to me, I'll give them a shot.  They can come out, try to hit the satellite (I live in a forest, so getting around the trees can be a problem), and I'll see what it is like during the test period.  If it lives up to claims, I'll stay. If not, I'll remain with HughesNet.

The major concern is what will happen a year or two down the road.  Will they oversell and clog the beams?  HughesNet has a history of doing that.  So far with Gen 5 that hasn't happened yet, though my beam doesn't cover a large density population, so I may never have that problem. I am going to assume ViaSat will be equivalent.  That is one of the nice things about being rural.  hahahaha
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Stephen Rice, Champion

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There really isn't a test period.  I would see if you can find a local installer and demo the product at their office/location.

Honestly, Viasat 2 is going live in a couple of days with Viasat 3 already in the works.  Hughesnet doesn't have a chance of catching up with Viasat as we speak.
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Lighthope

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No test period?  You mean you get it installed and you take your chances?

I thought there was a 30 day period where you could cancel if it wasn't working out.
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Stephen Rice, Champion

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And that is the problem, people sign up, agree to contracts, and don't even read them.  Then they come here to complain.

Most of the complaints people make on here are simply because they didn't take the time to read the terms of what they were signing up for.

My favorite is the people who come here and complain about their speeds slowing down after using 150 GB on the unlimited plans.  Its disclosed in plain english on every advertisement.
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Stephen Rice, Champion

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Another favorite of mine is the people who come here and think "Up to 25 mbps" means they will get at least 25 mbps all of the time.
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Lighthope

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Well, remember that just because someone inserts an "up to" phrase does not give them carte blanche to have any speed they want.  Technically, 0 mpbs is "up to".

There is a "reasonableness" test applied to any contract.  As I posted in another reply, 18 mbps is okay, 5 mbps is not.

Currently, I am getting terrible evening service with HughesNet with ping times of 2K.  Someone who doesn't understand the law may say that the contract allows for it.  It doesn't.

Anyway, I think I've diverted on off on a tangent here.

Two satellites, one modern, should not have that problem. And with ViaSat working on putting #3 up, this isn't going to be an issue at all.

Wonder how things are going to shake out when the LEO satellites start going up.......
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VeteranSatUser, Champion

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Hughesnet had a trial period at one time, not sure if they still do. Viasat has never had a trial period.

All I can say is I have had both, and no regrets moving to Wildblue/Exede/Viasat. I am fairly confident Viasat can exceed the low bar Hughesnet sets. In other words, if you are satisfied with Hughesnet, there is no reason you won't be as or more satisfied with Viasat.
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GabeU, Champion

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HughesNet did away with their trial period a few years back.  
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Jim16

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"As I posted in another reply, 18 mbps is okay, 5 mbps is not."

Lighthope,

If you are serious about this statement you made, then you are going to be another customer who doesn't understand satellite internet limitations and we will see you back here posting that Viasat sucks, just as you are saying Hughesnet sucks. 
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Lighthope

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73% speed loss is okay with you?  I don't think ViaSat would agree with you.

Even HughesNet doesn't agree with you, though there is a big difference between what they say and what they do.
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VeteranSatUser, Champion

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Sorry. But during Primetime congestion both satellite systems are going to slow down. The data pipe is only so big. Once it fills up, slowdowns can and will occur. Satellite's choke points are the gateways. All our usage is supported by a handful of gateways. Yes you will get congestion on a beam too, but again all the data flows back to and from earth in select locations.
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Lighthope

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Yes, a pipe is so big. Yes, during high traffic speeds will slow down.

What I am saying is that there is a difference between reasonable and unreasonable. And a 73% speed loss falls under the latter category by most anyone's standard. While I write this, I am currently on the phone to Hughesnet because of evening congestion that has brought my speed down to 1.4 down/0.4 up. Would you call that reasonable or unreasonable? Fortuately, HughesNet calls that unreasonable. So would ViaSat. Yes, there will be differences in speed depending on congestion. But there should only be so much before it comes a problem that needs attending to.
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Stephen Rice, Champion

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Sounds like Hughesnet is the better company.  I'd stick with them.
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Stephen Rice, Champion

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It's funny hearing people say 5 mbps is not okay.  I have 1.23 TB of video on my Playon/Plex server thanks to a "up to" 5 mbps connection on a Liberty 12 plan during the day.

I'd never download that much data on a Hughesnet connection over the course of 4 months and their little 50 GB late night zone.
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VeteranSatUser, Champion

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I understand the limitations of satellite internet and deal with and accordingly. You can't be using percents as speed loss. Would you prefer they capped you at 3Mbps and then you drop to 1.5Mbps during Primetime? Didn't think so.
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Jim16

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Lighthope, you most definitely need to stick with Hughesnet. There is no sense for you to change to another satellite only to be just as disappointed.  You need to dial back your expectations of satellite internet.
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jones203

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Having to choose between HughesNet and ViaSat is like being robbed, and the robber gives you a choice of giving up your smartphone or credit cards: either way you lose.  Satellite internet is ONLY for people who can't get cable internet or Verizon Fios.  For me, the only choice is between HN and VS.  I flipped a coin a few years ago and went with VS.  Its been excuse after excuse and talk of imaginary new satellites that will allow us to watch Netlix.  Right now I can barely watch a tiny YouTube screen on their lowest quality setting.  Forget OnDemand from DirecTV, not going to happen.  Not tonight, not when this imaginary #2 and #3 alleged satellites go "live."  Until you and I move into an area where there's REAL internet service, we're stuck.  Stick with HughesNet, I can guarantee you its not any worse than the crap I have with ViaSat. 
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Steve Frederick-VS1/Beam314, Champion

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Some of my neighbors have HN. They are so impressed by the speeds, and my 150 GB data cap that I have with VS. Some beams are currently congested, that will change in the next few weeks. For me, I am fortunate enough to be in a not so congested beam, and I watch Netflix and hulu regularly, even during prime time, without buffering.
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Michael Monti

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I hope you are correct. What you are describing is exactly what I was looking for when I was searching for internet service.
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GabeU, Champion

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You wouldn't want On Demand from DirecTV, anyway, at least not with a capped service, as their receivers will use your data for things other than On Demand, with no way to control it.  You'd go online one night to find your data exhausted because your DirecTV receiver used it all.  
(Edited)
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VeteranSatUser, Champion

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I agree with a lot of what you are saying. Satellite internet should be looked at as a "last resort" for internet. But for those of us with limited internet option, you make do with what you can. I have had both services. In the end I have been more satisfied with Viasat overall. Is it perfect? No. Is it better than Hughesnet? For me it has been.

You also have to temper your expectations. Directv on demand with satellite internet???? I wouldn't even think of trying that, nor would I recommend it. But things are improving. I would have never been able to watch Netflix on satellite internet a few years ago. Now I can. That's progress!
(Edited)
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Lighthope

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How is Netflix on ViaSat.  I don't Netflix on HughesNet because it would eat my data.

But I have heard of problems with buffering, video stutter, etc.

How is VisSat with it?
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VeteranSatUser, Champion

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For the most part, pretty good. Now, most people will watch it or be limited to standard def or 480p, but it works. I also watch Amazon content and am satisfied with that.

I typically watch 40 - 50GB of streaming content a month, and have no complaints.
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Ken

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I also have been a customer of both HughesNet and Exede/Viasat. I would never go back to HughesNet. I do not recommend using the phone service from either due to latency issues.

Regarding using Netflix, Amazon, YouTube videos or movies; I am now enjoying them and starting to binge watch a little on some of their original content. I am able to stay within my data limits and don’t have any issues with buffering.
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Old Labs (VS1-329-L12FZ)

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Never say never, you never know when that Tesla Roadster being driven by Starman may veer off course ;)
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Michael Monti

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I don't know how you are streaming that content. As slow as my viasat is I can't stream a dang thing without buffering and digitizing the picture.  The quality isn't even standard definition, let alone HD... I have smart TVs in every room and it's just a waste.  At my old house I could get cable internet at 100 Mbps and I could easily stream 4K content... I would just like to be able to watch my Amazon Video and see The Grand Tour. That is a no go with this viasat internet setup. :-(
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John

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I've been able to reliably watch Netflix with Viasat. I let Youtube and other Internet videos buffer until I can watch them. With Hulu it is hit or miss--I can sometimes watch it using Playon, sometimes not. With my favorite shows, I use Playon to record shows then watch them later. General Internet browsing usually works fine.

What I am getting at is that you have to learn how to make satellite Internet work for you.  Few, if any, are on Viasat  out of choice.  As mentioned time and time again, Satnet is the Internet of last resort. 

We will all soon see if Viasat 2's promise comes to fruition. And even if it does, some will still be dissatisfied because it doesn't match their definition of a satisfactory Internet experience or doesn't measure up to what they have had in the past. 

My feeling is, however, is that it will get better.


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Steve Frederick-VS1/Beam314, Champion

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It depends on what beam you are on. I regularly stream Netflix and hulu in 1080P without buffering, even in prime time. The congestion should be a thing of the past within a few weeks as VS2 goes live.
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VeteranSatUser, Champion

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Well I am on one of if not the most congested beam of Viasat-1. If I can stream content, anybody should. If they can't, then perhaps there is,an issue with in installation or hardware.
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Jim16

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Or an issue with their streaming device, computer, settings on their streaming service....
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SatMan

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Yes, Just as connecting sat net to DTV some TV's may also gobble up data as well. Roku boxes seem to run very efficient Wonder if just connecting to a Roku box would use data more efficiently? So disconnecting sat net from DTV for sure, and perhaps your smart TV and just connecting to Roku may see some streaming improvements
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SatMan

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I have been in the sat biz since th e big 10' dishes. Trying to sort out which sat interne t service would be best for my customers. Looks like I may go with viasat. Have installed all in the past and dropped both Hughes net and wild blue . Now with obvious improvement s I need to have something the works , with limitations for sure, for those who have no other alternative.
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Stephen Rice, Champion

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Don't let this distract you from the fact that in 1966, Al Bundy scored four touchdowns in a single game while playing for the Polk High School Panthers in the 1966 city championship game versus Andrew Johnson High School, including the game-winning touchdown in the final seconds against his old nemesis, "Spare Tire" Dixon
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I was with HughesNet several years and service was terrible. It was constantly down with poor customer service.  Switched to Wildblue..Exceed now Via Sat a few years ago.  There have been issues at times, but for the most part it is great.  Sure I would rather have Spectrum at 100mbs/unlimited that is available less than a mile away, but not an option where we live.  

I switched to Freedom 150g/boost 25 several months ago and love the service.  We watch a lot of HD Netflix, DTV Now with little to no buffering. We have never went over the 150gb. The Freedom plan  does give me the choice to turn off the data extender.  I have turned it off because video does buffer too much.  Hopefully when Viasat 2 is live they will offer more options with he Freedom plan for those stuck with the Bronze and Silver plans. 

I am apparently lucky to be on a beam that is not oversold from reading some of the wild post on this forum.  

I would wait a while longer for them to start moving people to VSAT 2 before making a decision to move to/from Hughesnet.  Hopefully you will see service similar to what I am getting now.  I am averaging around 17 down and 4 up.  Ping is around 650 which does not bother me since I do not game.  

I often read this forum but have never posted due to be being happy with my service, but thought I would share a positive note.  I am very happy compared to a year ago when I was paying $140/month for 25gb, and having to get up in the middle of night to do large downloads. 


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VeteranSatUser, Champion

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I have the Freedom Plan now too. IMHO for users of under 150GB/month, it is the best plan to have. Too bad it us being phased out.
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Bradley

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I think you are the rare exception where freedom was offered on a relatively congested beam. It was never offered here. Most people on beams that offered freedom have good speeds and little congestion.

When I see freedom plan speeds posted, I usually think about taking a pic of the lonely, rarely traveled road that passes by my house. Then I could say look, there isn’t a traffic problem. I’m happy with my two lane road. Who could ever need four or even six lanes.

Anyhow I’m up above 1Mbps now. Must have been a porn server crash or people finally went to bed.
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Lighthope

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So my internet has been really bad in the evening.  This is the most recent, and last, post I made to HughesNet on their forum.  Thought you might like to read it.

Here is the results page
 
https://testmy.net/db/CiQwYf9zB.faYHjhnk8
 
Download :: 1.4 Mbps   Upload :: 42 kbps 5 kB/s
 
I called HughesNet last night.  Was told they messed up when they submitted to Advanced Support.  They gave me a new case number (109393991) and told me I had to go to the back of the line.
 
Now remember, a few months ago I had to deal with a dish misalignment and they kept sending installers out who no-showed.  Each time, I had to go to the back of the line again.
 
And here we are, again failed tech support and back of the line.
 
So @Liz and@Amanda, we're done.  You've completely lost me as a customer.
 
Fix it or don't. I don't care.
 
I'm not going to burn any bridges, because who knows what the future hold.
 
But for now, I'm just done.  No more consideration, no more pondering what is better. When the other company comes to my area, I am gone.  I don't even care if they offer a better package, I am just done with HughesNet.
 
Hopefully you'll still attempt to fix the issue, and I will continue to be courteous and supply you with whatever you need to resolve the problem.
 
But we're done.
So, ViaSat, I stand ready to be your customer. Just start service in my area!
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Bradley

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Welcome aboard. Don’t be surprised if installers are backlogged immediately for a while though. I’d say it will all settle in a month or so of new plans being released.
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Deku (The #1 Hero Data Saver), Champion

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I TO WANNA SAY WELCOME ABOARD WITH VIASAT!!! <3 but yeah as bradley said just be execpting backlogged cause once when VIASAT DOES go live... there are gonna be ALOTTA I MEAN ALOTTA people wanting to switch and stuff. so therefore... you gonna have to wait if yall can understand that :3 BUT ANYHOO!!! WELCOME TO THIS FORUM OF WHERE YOU WILL NEED HELP IF ANYTHING GOES WRONG!!! :3 and viasat WILL help you out they did for me anyways :3
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Lighthope

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Thank you. It's all up to ViaSat now.  Just waiting for them to open up in my area.

The very moment it happens, I will be on the phone ordering it.
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Erik

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I'm constantly being throttled before my 150gb.
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Steve Frederick-VS1/Beam314, Champion

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You are not being throttled, you are just experiencing the effects of too many people using the network in your beam. It is called congestion. Within the next few weeks, as VS2 goes live with residential customers, you should see some relief on the congestion, as some subscribers on VS1 move to VS2.

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