Looks like Excede is rolling out their new Satellite now. Still not available in my area.
I'm going to keep checking.
150g unthrottled simply can not be beat.
Even their 50 gig plan beats HughesNet. 100/month vs 129.99/month.
If HughesNet would give me 50gigs at 100/month, I could live with that.
But they don't.
I know the arguments. HughesNet doesn't have the capacity. HughesNet won't offer what they can't support.
I don't care about their problems.
I care is getting as much as I can for as little as I can. Just like
every single other person and business out there. I am not a charity. I am not going to take pity on a company simply because they "can't."
If Viasat (Excede) comes to my area, I'm gone. Unless HughesNet wants to make me a better offer.
Hi Lighthope - If your choice is between Hughesnet and Viasat, then in my opinion Viasat is the best choice, hands down. If you read the various review sites and forums, both providers get equal treatment as far as disappointing speeds, overpromised performance, etc.
One of the main problems is that customers get satellite service expecting DSL and cable performance. Right now, this is simply not possible. Of course, until the laws of physics are repealed, ping times and lightning fast responses (e.g. those required for some online games) are never going to match those that you can get with terrestrial service.
But, with the oft-promised performance gains that we will (hopefully) receive with the advent of Viasat 2, the Viasat service will rival that of DSL and be more than enough to stream HD video--and leave Hughesnet service in the dust--without the constant worry of hitting the ceiling of download limits and minus the frustration of congestion during primetime use.
If you are serious about this statement you made, then you are going to be another customer who doesn't understand satellite internet limitations and we will see you back here posting that Viasat sucks, just as you are saying Hughesnet sucks.
You also have to temper your expectations. Directv on demand with satellite internet???? I wouldn't even think of trying that, nor would I recommend it. But things are improving. I would have never been able to watch Netflix on satellite internet a few years ago. Now I can. That's progress!
I was with HughesNet several years and service was terrible. It was constantly down with poor customer service. Switched to Wildblue..Exceed now Via Sat a few years ago. There have been issues at times, but for the most part it is great. Sure I would rather have Spectrum at 100mbs/unlimited that is available less than a mile away, but not an option where we live.
I switched to Freedom 150g/boost 25 several months ago and love the service. We watch a lot of HD Netflix, DTV Now with little to no buffering. We have never went over the 150gb. The Freedom plan does give me the choice to turn off the data extender. I have turned it off because video does buffer too much. Hopefully when Viasat 2 is live they will offer more options with he Freedom plan for those stuck with the Bronze and Silver plans.
I am apparently lucky to be on a beam that is not oversold from reading some of the wild post on this forum.
I would wait a while longer for them to start moving people to VSAT 2 before making a decision to move to/from Hughesnet. Hopefully you will see service similar to what I am getting now. I am averaging around 17 down and 4 up. Ping is around 650 which does not bother me since I do not game.
I often read this forum but have never posted due to be being happy with my service, but thought I would share a positive note. I am very happy compared to a year ago when I was paying $140/month for 25gb, and having to get up in the middle of night to do large downloads.
When I see freedom plan speeds posted, I usually think about taking a pic of the lonely, rarely traveled road that passes by my house. Then I could say look, there isn’t a traffic problem. I’m happy with my two lane road. Who could ever need four or even six lanes.
Anyhow I’m up above 1Mbps now. Must have been a porn server crash or people finally went to bed.
Here is the results page
Download :: 1.4 Mbps Upload :: 42 kbps 5 kB/s
I called HughesNet last night. Was told they messed up when they submitted to Advanced Support. They gave me a new case number (109393991) and told me I had to go to the back of the line.
Now remember, a few months ago I had to deal with a dish misalignment and they kept sending installers out who no-showed. Each time, I had to go to the back of the line again.
And here we are, again failed tech support and back of the line.
Fix it or don't. I don't care.
I'm not going to burn any bridges, because who knows what the future hold.
But for now, I'm just done. No more consideration, no more pondering what is better. When the other company comes to my area, I am gone. I don't even care if they offer a better package, I am just done with HughesNet.
Hopefully you'll still attempt to fix the issue, and I will continue to be courteous and supply you with whatever you need to resolve the problem.
But we're done.So, ViaSat, I stand ready to be your customer. Just start service in my area!