HughesNet customer wanting to become Viasat customer

  • 1
  • Question
  • Updated 4 weeks ago
  • Answered
Here is what I just told HughesNet:

Looks like Excede is rolling out their new Satellite now.  Still not available in my area.  Smiley Sad

 

I'm going to keep checking.

 

150g unthrottled simply can not be beat.

 

Even their 50 gig plan beats HughesNet.  100/month vs 129.99/month.

 

If HughesNet would give me 50gigs at 100/month, I could live with that.

 

But they don't.

 

I know the arguments.  HughesNet doesn't have the capacity. HughesNet won't offer what they can't support.

 

I don't care about their problems.

 

All
I care is getting as much as I can for as little as I can.  Just like
every single other person and business out there. I am not a charity.  I am not going to take pity on a company simply because they "can't."

 

If Viasat (Excede) comes to my area, I'm gone.  Unless HughesNet wants to make me a better offer.

Photo of Lighthope

Lighthope

  • 27 Posts
  • 5 Reply Likes

Posted 9 months ago

  • 1
Photo of Brad

Brad, Viasat Employee

  • 3122 Posts
  • 1101 Reply Likes
Hi Lighthope

We'd be very happy to welcome you on-board and will be available throughout the entire USA. We are expecting the ViaSat-2 plans to come out sometime this month. Please keep checking with us and this forum for any official announcements and release dates. 
Photo of James Billinger

James Billinger

  • 153 Posts
  • 15 Reply Likes
Brad you mean early this month. I keep seeing early Feb release
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3495 Posts
  • 2029 Reply Likes
Lighthope. There is nothing Hughesnet can do to compete with Viasat once the second satellite comes online. Just wait until the new plans hit and make the moves.
Photo of Stephen Rice

Stephen Rice, Champion

  • 2243 Posts
  • 1113 Reply Likes
Y'all weird.
Photo of GabeU

GabeU, Champion

  • 978 Posts
  • 602 Reply Likes
Who?  I'm just letting people know it's a scammer so they don't make the mistake of clicking on the link thinking it's actually for HughesNet customer service.  Gotta keep people safe.  Hopefully a mod will just delete the post.  
Photo of Stephen Rice

Stephen Rice, Champion

  • 2243 Posts
  • 1113 Reply Likes
I wish they would delete my post from the other evening. That was a rough night.
Photo of GabeU

GabeU, Champion

  • 978 Posts
  • 602 Reply Likes
I was wondering what was going on.  To be honest, I was wondering if your account had been hacked.  But, we've all had rough nights.  Such is life.  
Photo of Brad

Brad, Viasat Employee

  • 3122 Posts
  • 1101 Reply Likes
A few hours after the fact but I gave that post the Thanos snap. 
Photo of Jim16

Jim16

  • 2260 Posts
  • 1965 Reply Likes
"150g unthrottled simply can not be beat."

Lighthope,
Everything at 150 gigs has a VIDEO throttle. 320p or 720p or 1080p.  Make sure you understand that.  At least on the existing plans now.
(Edited)
Photo of J&J

J&J

  • 1687 Posts
  • 1003 Reply Likes
Well, I know the double-post isn't my mouse click going nuts.. This is a new mouse and I just got ANOTHER double-post.  It's like I'm being haunted, much like the hamburgers that show up on the right side sometimes.    ;o(
Photo of Matt B

Matt B, Viasat Employee

  • 844 Posts
  • 433 Reply Likes
I'm pretty sure your double post problem is due to the extra balderdash, baloney, bilge, bunk, claptrap, crap,hogwash, rubbish etc that has been posted recently regarding plans that have not been announced yet. :-)
Photo of J&J

J&J

  • 1687 Posts
  • 1003 Reply Likes
 
Just out on a modern-day fish'n trip...   :o)
 
Photo of Lighthope

Lighthope

  • 27 Posts
  • 5 Reply Likes
Those plan prices look okay to me.  I don't stream video, so I don't care about throughput as much as I care about data.  So bring it on!
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3495 Posts
  • 2029 Reply Likes
Not official? More of that pesky fake news? If it looks official, and,seems official, isn't it official?
Photo of Michael Monti

Michael Monti

  • 16 Posts
  • 0 Reply Likes
These speeds are a joke anyway... I have the bronze plan now, Unlimited at 12mbps.... 12mbps, what a joke!!! I never see 12mbps, last night at 6:20 PM I was getting a DL speed of 0.56mbps and upload at 0.84 mbps, ten minutes later I was getting a speed of 0.33mbps DL and UL of 0.64mbps... those are Dial-UP speeds. And I pay $70.00 a month, what a joke!!
Photo of Jim16

Jim16

  • 2245 Posts
  • 1947 Reply Likes
Yes, but does your community forum double post like our's?  :)
Photo of Jim16

Jim16

  • 2245 Posts
  • 1947 Reply Likes
Yes, but does your community forum double post like our's?  :)
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 3880 Posts
  • 3953 Reply Likes
Not since they ditched GetSatisfaction!

Where GabeU is an Associate Brofessor... I think he's trying to steal our new Platinum 120 plan.
(Edited)
Photo of GabeU

GabeU, Champion

  • 958 Posts
  • 588 Reply Likes
So much for my covert plan.  :)  
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3460 Posts
  • 2006 Reply Likes
Hughesnet ditched GetSatisfaction???? That might reason enough for me to switch!
Photo of John

John

  • 105 Posts
  • 24 Reply Likes

Hi Lighthope - If your choice is between Hughesnet and Viasat, then in my opinion Viasat is the best choice, hands down. If you read the various review sites and forums, both providers get equal treatment as far as disappointing speeds, overpromised performance, etc. 

One of the main problems is that customers get satellite service expecting DSL and cable performance.  Right now, this is simply not possible.  Of course, until the laws of physics are repealed, ping times and lightning fast responses (e.g. those required for some online games) are never going to match those that you can get with terrestrial service. 

But, with the oft-promised performance gains that we will (hopefully) receive with the advent of Viasat 2, the Viasat service will rival that of DSL and be more than enough to stream HD video--and leave Hughesnet service in the dust--without the constant worry of hitting the ceiling of download limits and minus the frustration of congestion during primetime use.

Photo of Stephen Rice

Stephen Rice, Champion

  • 2193 Posts
  • 1094 Reply Likes
And that is the problem, people sign up, agree to contracts, and don't even read them.  Then they come here to complain.

Most of the complaints people make on here are simply because they didn't take the time to read the terms of what they were signing up for.

My favorite is the people who come here and complain about their speeds slowing down after using 150 GB on the unlimited plans.  Its disclosed in plain english on every advertisement.
Photo of Stephen Rice

Stephen Rice, Champion

  • 2193 Posts
  • 1094 Reply Likes
Another favorite of mine is the people who come here and think "Up to 25 mbps" means they will get at least 25 mbps all of the time.
Photo of Lighthope

Lighthope

  • 27 Posts
  • 5 Reply Likes
Well, remember that just because someone inserts an "up to" phrase does not give them carte blanche to have any speed they want.  Technically, 0 mpbs is "up to".

There is a "reasonableness" test applied to any contract.  As I posted in another reply, 18 mbps is okay, 5 mbps is not.

Currently, I am getting terrible evening service with HughesNet with ping times of 2K.  Someone who doesn't understand the law may say that the contract allows for it.  It doesn't.

Anyway, I think I've diverted on off on a tangent here.

Two satellites, one modern, should not have that problem. And with ViaSat working on putting #3 up, this isn't going to be an issue at all.

Wonder how things are going to shake out when the LEO satellites start going up.......
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3365 Posts
  • 1936 Reply Likes
Hughesnet had a trial period at one time, not sure if they still do. Viasat has never had a trial period.

All I can say is I have had both, and no regrets moving to Wildblue/Exede/Viasat. I am fairly confident Viasat can exceed the low bar Hughesnet sets. In other words, if you are satisfied with Hughesnet, there is no reason you won't be as or more satisfied with Viasat.
Photo of GabeU

GabeU, Champion

  • 892 Posts
  • 546 Reply Likes
HughesNet did away with their trial period a few years back.  
Photo of Jim16

Jim16

  • 2260 Posts
  • 1965 Reply Likes
"As I posted in another reply, 18 mbps is okay, 5 mbps is not."

Lighthope,

If you are serious about this statement you made, then you are going to be another customer who doesn't understand satellite internet limitations and we will see you back here posting that Viasat sucks, just as you are saying Hughesnet sucks. 
Photo of Lighthope

Lighthope

  • 27 Posts
  • 5 Reply Likes
Yes, a pipe is so big. Yes, during high traffic speeds will slow down.

What I am saying is that there is a difference between reasonable and unreasonable. And a 73% speed loss falls under the latter category by most anyone's standard. While I write this, I am currently on the phone to Hughesnet because of evening congestion that has brought my speed down to 1.4 down/0.4 up. Would you call that reasonable or unreasonable? Fortuately, HughesNet calls that unreasonable. So would ViaSat. Yes, there will be differences in speed depending on congestion. But there should only be so much before it comes a problem that needs attending to.
Photo of Stephen Rice

Stephen Rice, Champion

  • 2243 Posts
  • 1113 Reply Likes
Sounds like Hughesnet is the better company.  I'd stick with them.
Photo of Stephen Rice

Stephen Rice, Champion

  • 2243 Posts
  • 1113 Reply Likes
It's funny hearing people say 5 mbps is not okay.  I have 1.23 TB of video on my Playon/Plex server thanks to a "up to" 5 mbps connection on a Liberty 12 plan during the day.

I'd never download that much data on a Hughesnet connection over the course of 4 months and their little 50 GB late night zone.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3495 Posts
  • 2029 Reply Likes
I understand the limitations of satellite internet and deal with and accordingly. You can't be using percents as speed loss. Would you prefer they capped you at 3Mbps and then you drop to 1.5Mbps during Primetime? Didn't think so.
Photo of Jim16

Jim16

  • 2260 Posts
  • 1965 Reply Likes
Lighthope, you most definitely need to stick with Hughesnet. There is no sense for you to change to another satellite only to be just as disappointed.  You need to dial back your expectations of satellite internet.
Photo of jones203

jones203

  • 27 Posts
  • 17 Reply Likes
Having to choose between HughesNet and ViaSat is like being robbed, and the robber gives you a choice of giving up your smartphone or credit cards: either way you lose.  Satellite internet is ONLY for people who can't get cable internet or Verizon Fios.  For me, the only choice is between HN and VS.  I flipped a coin a few years ago and went with VS.  Its been excuse after excuse and talk of imaginary new satellites that will allow us to watch Netlix.  Right now I can barely watch a tiny YouTube screen on their lowest quality setting.  Forget OnDemand from DirecTV, not going to happen.  Not tonight, not when this imaginary #2 and #3 alleged satellites go "live."  Until you and I move into an area where there's REAL internet service, we're stuck.  Stick with HughesNet, I can guarantee you its not any worse than the crap I have with ViaSat. 
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 2789 Posts
  • 1756 Reply Likes
Some of my neighbors have HN. They are so impressed by the speeds, and my 150 GB data cap that I have with VS. Some beams are currently congested, that will change in the next few weeks. For me, I am fortunate enough to be in a not so congested beam, and I watch Netflix and hulu regularly, even during prime time, without buffering.
Photo of Michael Monti

Michael Monti

  • 16 Posts
  • 0 Reply Likes
I hope you are correct. What you are describing is exactly what I was looking for when I was searching for internet service.
Photo of GabeU

GabeU, Champion

  • 945 Posts
  • 578 Reply Likes
You wouldn't want On Demand from DirecTV, anyway, at least not with a capped service, as their receivers will use your data for things other than On Demand, with no way to control it.  You'd go online one night to find your data exhausted because your DirecTV receiver used it all.  
(Edited)
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3495 Posts
  • 2029 Reply Likes
I agree with a lot of what you are saying. Satellite internet should be looked at as a "last resort" for internet. But for those of us with limited internet option, you make do with what you can. I have had both services. In the end I have been more satisfied with Viasat overall. Is it perfect? No. Is it better than Hughesnet? For me it has been.

You also have to temper your expectations. Directv on demand with satellite internet???? I wouldn't even think of trying that, nor would I recommend it. But things are improving. I would have never been able to watch Netflix on satellite internet a few years ago. Now I can. That's progress!
(Edited)
Photo of Michael Monti

Michael Monti

  • 16 Posts
  • 0 Reply Likes
I don't know how you are streaming that content. As slow as my viasat is I can't stream a dang thing without buffering and digitizing the picture.  The quality isn't even standard definition, let alone HD... I have smart TVs in every room and it's just a waste.  At my old house I could get cable internet at 100 Mbps and I could easily stream 4K content... I would just like to be able to watch my Amazon Video and see The Grand Tour. That is a no go with this viasat internet setup. :-(
Photo of John

John

  • 105 Posts
  • 24 Reply Likes

I've been able to reliably watch Netflix with Viasat. I let Youtube and other Internet videos buffer until I can watch them. With Hulu it is hit or miss--I can sometimes watch it using Playon, sometimes not. With my favorite shows, I use Playon to record shows then watch them later. General Internet browsing usually works fine.

What I am getting at is that you have to learn how to make satellite Internet work for you.  Few, if any, are on Viasat  out of choice.  As mentioned time and time again, Satnet is the Internet of last resort. 

We will all soon see if Viasat 2's promise comes to fruition. And even if it does, some will still be dissatisfied because it doesn't match their definition of a satisfactory Internet experience or doesn't measure up to what they have had in the past. 

My feeling is, however, is that it will get better.


Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 2801 Posts
  • 1768 Reply Likes
It depends on what beam you are on. I regularly stream Netflix and hulu in 1080P without buffering, even in prime time. The congestion should be a thing of the past within a few weeks as VS2 goes live.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3495 Posts
  • 2029 Reply Likes
Well I am on one of if not the most congested beam of Viasat-1. If I can stream content, anybody should. If they can't, then perhaps there is,an issue with in installation or hardware.
Photo of Jim16

Jim16

  • 2260 Posts
  • 1965 Reply Likes
Or an issue with their streaming device, computer, settings on their streaming service....
Photo of Stephen Rice

Stephen Rice, Champion

  • 2243 Posts
  • 1113 Reply Likes
Don't let this distract you from the fact that in 1966, Al Bundy scored four touchdowns in a single game while playing for the Polk High School Panthers in the 1966 city championship game versus Andrew Johnson High School, including the game-winning touchdown in the final seconds against his old nemesis, "Spare Tire" Dixon
Photo of Tammy

Tammy

  • 3 Posts
  • 0 Reply Likes

I was with HughesNet several years and service was terrible. It was constantly down with poor customer service.  Switched to Wildblue..Exceed now Via Sat a few years ago.  There have been issues at times, but for the most part it is great.  Sure I would rather have Spectrum at 100mbs/unlimited that is available less than a mile away, but not an option where we live.  

I switched to Freedom 150g/boost 25 several months ago and love the service.  We watch a lot of HD Netflix, DTV Now with little to no buffering. We have never went over the 150gb. The Freedom plan  does give me the choice to turn off the data extender.  I have turned it off because video does buffer too much.  Hopefully when Viasat 2 is live they will offer more options with he Freedom plan for those stuck with the Bronze and Silver plans. 

I am apparently lucky to be on a beam that is not oversold from reading some of the wild post on this forum.  

I would wait a while longer for them to start moving people to VSAT 2 before making a decision to move to/from Hughesnet.  Hopefully you will see service similar to what I am getting now.  I am averaging around 17 down and 4 up.  Ping is around 650 which does not bother me since I do not game.  

I often read this forum but have never posted due to be being happy with my service, but thought I would share a positive note.  I am very happy compared to a year ago when I was paying $140/month for 25gb, and having to get up in the middle of night to do large downloads. 


Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3495 Posts
  • 2029 Reply Likes
I have the Freedom Plan now too. IMHO for users of under 150GB/month, it is the best plan to have. Too bad it us being phased out.
Photo of Bradley

Bradley

  • 1087 Posts
  • 353 Reply Likes
I think you are the rare exception where freedom was offered on a relatively congested beam. It was never offered here. Most people on beams that offered freedom have good speeds and little congestion.

When I see freedom plan speeds posted, I usually think about taking a pic of the lonely, rarely traveled road that passes by my house. Then I could say look, there isn’t a traffic problem. I’m happy with my two lane road. Who could ever need four or even six lanes.

Anyhow I’m up above 1Mbps now. Must have been a porn server crash or people finally went to bed.
Photo of Lighthope

Lighthope

  • 27 Posts
  • 5 Reply Likes
So my internet has been really bad in the evening.  This is the most recent, and last, post I made to HughesNet on their forum.  Thought you might like to read it.

Here is the results page
 
https://testmy.net/db/CiQwYf9zB.faYHjhnk8
 
Download :: 1.4 Mbps   Upload :: 42 kbps 5 kB/s
 
I called HughesNet last night.  Was told they messed up when they submitted to Advanced Support.  They gave me a new case number (109393991) and told me I had to go to the back of the line.
 
Now remember, a few months ago I had to deal with a dish misalignment and they kept sending installers out who no-showed.  Each time, I had to go to the back of the line again.
 
And here we are, again failed tech support and back of the line.
 
So @Liz and@Amanda, we're done.  You've completely lost me as a customer.
 
Fix it or don't. I don't care.
 
I'm not going to burn any bridges, because who knows what the future hold.
 
But for now, I'm just done.  No more consideration, no more pondering what is better. When the other company comes to my area, I am gone.  I don't even care if they offer a better package, I am just done with HughesNet.
 
Hopefully you'll still attempt to fix the issue, and I will continue to be courteous and supply you with whatever you need to resolve the problem.
 
But we're done.
So, ViaSat, I stand ready to be your customer. Just start service in my area!
Photo of Bradley

Bradley

  • 1086 Posts
  • 352 Reply Likes
Welcome aboard. Don’t be surprised if installers are backlogged immediately for a while though. I’d say it will all settle in a month or so of new plans being released.
Photo of Deku (The #1 Hero Data Saver)

Deku (The #1 Hero Data Saver), Champion

  • 836 Posts
  • 461 Reply Likes
I TO WANNA SAY WELCOME ABOARD WITH VIASAT!!! <3 but yeah as bradley said just be execpting backlogged cause once when VIASAT DOES go live... there are gonna be ALOTTA I MEAN ALOTTA people wanting to switch and stuff. so therefore... you gonna have to wait if yall can understand that :3 BUT ANYHOO!!! WELCOME TO THIS FORUM OF WHERE YOU WILL NEED HELP IF ANYTHING GOES WRONG!!! :3 and viasat WILL help you out they did for me anyways :3
Photo of Lighthope

Lighthope

  • 27 Posts
  • 5 Reply Likes
Thank you. It's all up to ViaSat now.  Just waiting for them to open up in my area.

The very moment it happens, I will be on the phone ordering it.
Photo of Erik

Erik

  • 8 Posts
  • 4 Reply Likes
I'm constantly being throttled before my 150gb.
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 2789 Posts
  • 1756 Reply Likes
You are not being throttled, you are just experiencing the effects of too many people using the network in your beam. It is called congestion. Within the next few weeks, as VS2 goes live with residential customers, you should see some relief on the congestion, as some subscribers on VS1 move to VS2.