Hughes Net customer thinking about switching 2 Viasat.

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I'm a Hughes Net customer thinking about changing to Viasat.still not sure been reading the community post. My questions are is Viasat better? And if I change over can I change my plan with no problems? (If I need to go up) Not sure if I should get the unlimited. We watch Netflix.. and video chat a lot.
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Denice

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Posted 5 months ago

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Bradley

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Yes ViaSat is better. Yes you can change plans at anytime. Wait till the beginning of February when new plans come out. Then switch and be happy :).
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VeteranSatUser, Champion

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I have had both services. They work in similar fashion but in general I have been more satisfied with Viasat. Shortly it will have much more capacity available than Hughesnet, so I would switch. Just so you understand the limitations of satellite internet (and it sounds like you do). Many of the complaints against satellite internet come from people that don't understand the limitations and issues that are inherit to satellite internet in general.

As far as upgrading plans, yes you can. Although I believe you can only make a change every 30 days. If you watch a lot of Netflix, I think you won't be satisfied with anything but the unlimited plan.

Keep us posted on your decision!
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Bradley

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Hopefully new plans will have higher streaming resolutions. I have silver and Netflix streams fine. It looks ok. Watchable for sure. Not HD though:(.
(Edited)
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Stephen Rice

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I think sometime in the future we will see Viasat drop the 360p plan.

Bronze unlimited will be 480p, silver will be 720p. And gold will be 1080p. I'm just guessing of course. I could be completely wrong.

Might be a year or two until that happens but I still think we will see some sort of change like that along with Bronze only costing $50 a month plus rental.
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Bradley

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Hurry up and buy more stock, so you can influence plan offerings.
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Stephen Rice

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Can't afford much stock yet since I'm still poor white trash.
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Bradley

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Check out what margin accounts can do for people without cash. Course it could mean bankruptcy too.

I used to trade heavily, but 2008 broke my habit.
(Edited)
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VeteranSatUser, Champion

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I could see those plan revisions too. Bronze 480, Silver 720, Gold 1080
(Edited)
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bbminis

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Do not do it...their service is terrible no matter what promises they make. Just checked my speed and found it to be 0.18 Mbps which explains why I am unable to stream ANYTHING!
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Sophie Mae

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I switched from HughesNet over to Exede (now ViaSat) back in 2016. I'd been a HughesNet customer for 10 years at that point, and service was perpetually sucktastic, both product-wise and customer service-wise.

Now, bear in mind that I was still on a 350mb daily cap plan and on their old satellite when I made the switch... but boy, what a difference it was! I'm not at all sorry that I made the switch.

I'm on beam 318 and have the Silver plan. My download speeds do take a bit of a hit during peak times, but you know what? I was still able to stream one of my PBS shows using my Roku with very little degradation/buffering. That's not to say it didn't buffer - happened 3 times during the hour and 45 minute show - but the majority of the time, the video wasn't bad at all. And as Bradley mentions upthread: not HD, but certainly watchable. 

Just my two bits. :D
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Steve Frederick, Champion

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Hang in there Sophie, Viasat 2 should be coming online in the next 6 weeks or less, which will add enough additional capacity to provide great speeds even during the rime times. I agree with you, Viasat is a very good satellite internet provider. I have been with them for 10 years now.
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Sophie Mae

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Oh, you bet I'm hanging in there Steve! I'm excited for the new bird to be operational, and I'm hopeful we'll all be seeing marked improvement in plans, pricing, and performance (would you look at all those 'P's? LOL).

I've had no regrets with switching to ViaSat. Nope. And here's to hoping that continues!
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sherryanne

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What she said :) I switched in 2016 from Hughes and wish I had done it a heck of a lot sooner!
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Sophie Mae

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Oh, and forgot to add: I've switched plans twice now, and both times were smooth sailing. 

I'm really quite pleased with ViaSat.
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Denice

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Thanks guys!! Yeah I'm very,very limited to internet where I live . And understand somewhat how satellite internet works. ..thanks again..
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Hfcomms

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Also was a 10 year Hughes customer starting with the 6000 system thru the 9000 system and went to Viasat a few years ago and much better.  Your not on a 24 hour fap like you were with Hughes but you do get the free period [depending on plan] and the liberty pass feature once you use up your monthly allotment and overall performance is much better.

 I despise Hughes first level of customer service and I also despise Exede's first level of customer service as I think they offshore them, they barely speak English and are reading off a script.  The few times I've had to deal with customer service once I got past the first support level it was fine.  Overall either will do the job but Viasat is better imo.
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VeteranSatUser, Champion

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First level of support for Hughesnet, at least back on the day, was India.

I seem to remember a daily cap of 250MB a day. Now THAT was living high on the net :)